GO Outdoors - Chesterfield Avis 

Excellent service from staff who were able to help my dad purchase the correct supplies for his trip

The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these days.

Genuine fella, a credit to your store in Chesterfield.

My wife and I both walked out with new hiking boots ready for our walking holiday in the Yorkshire Dales.

Cheers Richard, you’re a top fella.

Charlie was very helpful and knowledgeable when we were asking about the Berghaus jackets. Staff are always friendly.

Bought a couple of umbrellas from here. One broke with less than ten minutes of total use. Took them both back for a refund. First thing 'Sue' on the till asks a colleague is, "is that okay, bringing back a broken umbrella?" thankfully her colleague said yes because I didn't want to have to explain to her how consumer law works. Didn't get an apology for the product they sold me breaking so soon, either.

Unfortunately things got worse when it came to refunding my payment method. Because I paid with ApplePay it was tricky bringing up the last 4 digits of the card, because of the way ApplePay masks the real card details. With this difficulty came a suspicious and sharp tone from 'Sue' which I really didn't appreciate. I came with physical receipts and I don't understand why it was so difficult to just refund the payment back to the original payment method. I do this with 1 click on the ecommerce store I run. Yet I was made to jump through all kinds of hoops and treated by Sue as if I was trying to scam them.

Eventually I did get the refund although I think this was mainly due to the fact her colleague didn't see a problem, yet left to Sue I would probably have had to ask to see the manager to get it sorted.

Spent many hundreds of pounds with GoOutdoors over the years, this experience has made ma reluctant to buy anything if something goes wrong and I have to go through this again.

Maybe give Sue a bit more training on customer service and the tone she takes with people returning poor quality products.

Michael was super helpful when I was trying on my shoes, offered some great advice with my foot shape and types of walking boot to help

I rang to see if a Burghaus Adhara 500 was in stock (website said 3) the gentleman who answered said he’d go check. He confirmed and placed it behind the tills ready for me to collect. All the staff I came in contact with were fantastic and welcoming. Will definitely be using this store again

Bridget at the bike workshop was very helpful. I came with a problem and left 15mins later with the problem fixed. My local bike shop was quoting 3 weeks.

Welcoming, well laid out store. Good discount in sales. Helpful and courteous staff, and found what we were looking for.

Michael was a very helpful member of staff answering all of the questions and helping with members queries and helped make all the right choices so thankyou so much for all of your help today

The assistant ( Dan) stopped what he was doing to help us. He was knowledgeable, personable and listened to what we were asking for.
Nothing was too much trouble, A very nice shopping experience.

Was served today by Michael and I have to say what a great addition he is to your team! All your staff are always great and helpful but this young man is just a delight! Super knowledgeable and nothing was too much trouble, may the world be full of more Michaels

Lovely staff

Michael was very friendly and helpful. He knows a lot about the boots, trainers and walking shoes.

Visited Go outdoors Chesterfield- staff member Richard was amazing, bringing out several hiking boots and trail trainers. Very satisfied and bought 3 pairs.

Easy to order online. Chose to click&collect as this service is free.
Easy pick up.
Everything was quick with no hassle.

Excellent communication from staff.

Following months of searching for the correct walking shoe by ordering on-line and returning due to inadequate fit, Go Outdoors finally reached the best outcome with the assistance of Dan. Dan was extremely professional, patient and understanding of my requirements. I would highly recommend Go Outdoors for your needs and consider yourself very lucky if you meet Dan.

Very quick delivery