GO Outdoors - Colchester Avis 

1 475
TrustScore 5 sur 5

4,8

Unit C, Sheepen Road, CO3 3GT Colchester, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Colchester

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Unit C, Sheepen Road, CO3 3GT, Colchester, Royaume-Uni

  • 01206 580551

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(1 475)

35 893 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience today

Great experience today, both Susan and Pamela helped me find what I needed! They went above and beyond to support me. Great shop - I will be back! Thanks team!

18 juin 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I came to Go Outdoors Colchester on two…

I came to Go Outdoors Colchester on two occasions. The first time I was offered limited help but on the second time Andrew was really helpful and informative and led me to the correct pair of shoes for me.

18 juin 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop with staff who know their stuff!

Always a pleasure to shop in the Colchester store, very helpful honest staff. Thanks to Kirsty who helped us choose hiking poles today.

7 juin 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful advice today on Tilley hat

Helpful advice today on (pricey) Tilley hats from Pam and Susan Colchester branch. Thanks.

3 juin 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We needed a short arm and leg wet suit…

We needed a short arm and leg wet suit for our 7 year old. Rang the Colchester store and spoke to Purcey. He put 2 sizes aside until we got there and happy to be able to purchase one. Fantastic customer service 👏

26 mai 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

Confusing and unecessary !

I found it really difficult to understand the ticket pricing with a top price and a members price ?
I was informed that to become a member I had to part with £5 but this is minimal compared to the potential savings.
I joined up but still didn't understand how much I had actually paid until I checked it out on the web page.
Very confusing and not sure why there has to be members price in the first place - just put your best price up and people will buy otherwise they will be put off and not make a sale !!

25 mai 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful member of staff - Andrew

We were served by Andrew this morning, he was VERY helpful and VERY knowledgeable, it was a pleasure being served by him and would certainly asked for him again.

24 mai 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Best day out ever!

I've had to sit down all day to try and put this into words, but I know I needed to write a review about Go Outdoors Colchester. Me and the husband wanted to take the kids out for the day, and due to the typical British weather, our options were limited. My husband mentioned that he needed a new pair of climbing shoes and that's when the idea sparked into my head. So, I ran and told the kids, we got in the car, and rushed to Go Outdoors Colchester. Upon arrival, we were greeted by Ripley, a true gentlemen that seems like he would always meet quota, as he assisted in finding my husbands new climbing shoes. The checkout process was simple with apples pay, and the kids had a fantastic time and have already said they can't wait to go again.

I would highly recommend Go Outdoors Colchester to families looking for a thrill seeking day out!

3 mai 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I visited the colchester go outdoors…

I visited the colchester go outdoors earlier to look for a tent, and was shocked by how helpfull the staff were, a young man named Ripley showed me around the tents and helped me pick out my perfect one im so happy with it and can't wait to test it out.

18 mai 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Very helpful lady on till

Very helpful lady on till, helped me save money!

13 mai 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I joined up in order to get a good deal…

I joined up in order to get a good deal on an inflatable mattress. It was done quickly and efficiently and I was happy with my purchase

13 mai 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful friendly staff

Really helpful friendly staff
answered the questions I had
very clean store
well stocked

11 mai 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Go Outdoors Colchester has always been…outstanding

Go Outdoors Colchester has always been one of my favourite shops. Full of useful gear ,clothing and footwear.The previous shop was much bigger but the staff I have encountered in both shops are knowledgeable and helpful. Today I was helped by Susan and Pamela, who treated me in their usual cheerful manner. I was trying on some jackets which each needed unlocking. They let me try as many as I liked and re secured garments that I did not buy. I am treated almost as a friend and I always recommend the store to friends who might become potential customers.Thank you for being a great store and staff. I hope that a bigger shop is opened again soon.

6 mai 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Shop was well stocked and staff were…

Shop was well stocked and staff were very helpful and friendly . Good quality items and with the discount good value for money

5 mai 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I found everything that I needed in…

I found everything that I needed in store.

27 avril 2025
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience at this shop with…

Great experience at this shop with Mark’s help! We are all set for our camping trip and confident with our purchases thanks to his guidance 😊

28 avril 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Assisted by Andrew

Assisted by Andrew, who provided excellent guidance on walking shoes. Purchased two pairs.

25 avril 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great advice

Mark gave my daughter great advice in choosing a rucksack for her D of E. Very helpful and really took his time with her.

20 avril 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I needed a new pair of walking shoes…

I needed a new pair of walking shoes and I was willing to pay for a good quality pair. I had a couple of brands in mind. Andrew was very helpful and knowledgeable especially in how to choose the correct sizing. Very important when you're walking up to 16 miles. You don't want to end up crippled at the end. Andrew knew what he was talking about when it came to choosing the right ones. Very often staff at these big stores have no idea about the stock they sell, Andrew is a welcome exception. So satisfying and gave me confidence in my choice.

18 avril 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing. What brilliant service and helpful…

What brilliant service and helpful advice. Really friendly - Mark and his other colleague were fantastic. Thank you so much.

21 avril 2025
Avis spontané
Logo de GO Outdoors - Colchester

Réponse de GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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