Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
L'entreprise a répondu
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... Voir plus
L'entreprise a répondu
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Derby
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Ascot Drive, DE24 8ST, Derby, Royaume-Uni
- 01332 985940
4,8
Excellent
3 k avis
Demande des avis aux clients
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Tents and camping gear.
We got lots of great help from a store assistant when looking at camping gear. Which the purchase we made the cashier was polite, friendly and professional.
24 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service and knowledge…
Great customer service and knowledge today when buying walking trainers - xaina was exceptional
21 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I was returning an item without the…
I was returning an item without the receipt. The staff were exceedingly helpful in looking at the transaction at their end. There was some confusion as to whether I was a member or not, but they were quite happy to give me voucher of the same amount of money. You don’t always find customer service so good so hot off to them.
23 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Liam was welcoming and helpful in…
Liam was welcoming and helpful in advising me which walking boots to get
20 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Don’t go to the Derby Store
Don’t go to the Derby Store. I was legitimately shopping for a hiking and camping trip I have in the next few weeks and for kit for a youth group I run and received a parking ticket for spending too long in-store.
As it is a big store it would be hard to get through the whole shop unless you knew exactly what you needed and where it is (which I didn’t).
Save yourself the stress of a £60 ticket for spending 13 minutes over 2hrs and purchase what you need somewhere else.
I will never be revisiting here myself.
31 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thank you for taking the time to leave a review.
We are sorry to hear that you received a parking charge notice after visiting our store and appreciate how frustrating and upsetting this experience must have been.
There is signage within the store advising that customers staying longer than two hours are required to provide their vehicle registration details in-store to prevent a parking charge from being issued. However, I apologise if this information was not clear or brought to your attention during your visit.
To enable us to investigate this matter further and see how we may be able to assist, we have contacted you via the email address provided through Trustpilot requesting some additional information.
Please check your inbox and respond at your convenience, and we will be happy to look into this for you.
Kind Regards
GO Outdoors Customer Care
Massive shout to Xania
Massive shout to Xania, who took the time to help me out with my shoe shopping, and gave me so much information it's tremendously sped up the shopping process. These 5 stars are all hers. 12/08/26, not sure why I won't let me put today's date.
11 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Liam was very helpful to everyone in the queue,and handled every single inquiry with great attention and professionalism 😁
10 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Craig was amazingly efficient
Craig was amazingly efficient, he did all the checks and had me on my way with my bike within 15 minutes, gave me great advice on other bits to purchase to make biking more enjoyable. Highly recommend
7 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
We had some troubles with our online order parcels, was helped by Paige who spent over 15 minutes tracking them down for us since had come in lots of different parts, even went out her way to check if an item we couldn’t get online was in store which thankfully it had just arrived that day and helped as gather our last few bits as we were off camping that day, thanks for saving our camping trip!
6 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Our experience with Xaina
Xaina helped us today with finding the best pair of shoes according to our foot shape using the 3D foot scanner. She provided us with lots of information and was very helpful throughout the whole process, many thanks!!
7 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Kat was so so helpful- she helped me to…
Kat was so so helpful- she helped me to sign up after my membership had expired and I didn’t realise! Her memory is so good, she could recall my email address after I told it her once - what a legend! Thanks so much, Kat!
7 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Go outdoors had what we needed
Go outdoors had what we needed. You get a good price being a member and then a further discount with your blue light card.
29 juillet 2026
Réponse de GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Outstanding customer service
Very relaxed atmosphere, Kat Burrows and her team. As always fantastic service always helpful if you have any concerns or questions. Wouldn't go anywhere else for my camping gear
3 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Always a delight to be served by kat…
Always a delight to be served by kat Always helpful and will go that extra mile
3 août 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went into the store needing a pair of…
I went into the store needing a pair of walking boots for an upcoming challenge. I had no idea what I was looking for. Hassans knowledge and service was exceptional.
I left with exactly what I needed.
Thank you
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Security Tags Damaging Clothing
I bought a t-shirt from the Derby store today. I asked the girl on the till to check the fabric for damage where the security tag went through. It was fine, but when I tried to make the point that the security tags are sometimes damaging the clothes, despite attempts to put them through seams, she could not have been less interested.
I wanted to make the point about the security tags as it does put me off purchasing items from GoOutdoors store. I have had, in the past, t-shirts with damaged threads due to the security tags.
29 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Liam served us and he was super.
26 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Horrific service.
Asked a lady on the shoe area for some sandals who said that she’d get her colleague to get me it since she was already dealing with a few customers on the scanner. No one came over for an extremely long time. I had seen the lady use her walkie talkie several times and she had gotten no response. Shocking that no managers had acknowledged this as they were all stood at the front talking (assuming they are managers). Two males and one female. Seen a few other staff members walking around not concerned at all. Embarrassing service and treatment towards customers. Many other customers were waiting too. Quite concerning that a large store only has one employee on the shoe department on the first Saturday of school holidays… Also wondering why customers waiting for the machine get priority? Utterly disgusted by the lack of care and attitude from managers. Managers should be retrained since they clearly don’t know how to run a store. Would give zero stars if i could. Gp Outdoors you need to look at your employees and rethink what type of management you’re hiring. Wouldn’t recommend this store to anyone at all.
25 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Thank you for taking the time to share your recent instore experience.
Waiting an extended period for assistance, particularly after being advised that someone would come to help, is not the level of service we aim to provide.
It's especially disappointing to hear that repeated requests for assistance over the radio appeared to go unanswered while you and other customers were left waiting. We appreciate how this would have left you feeling ignored and undervalued, particularly during what we recognise is a busy trading period.
Customer service should never make our customers feel overlooked, and we're sorry that on this occasion we fell short of expectations. Your comments regarding staffing levels, communication and the support available on the department have been noted and will be shared with the store management team for review.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
Go Outdoors Customer Care Team
I needed someone to help me test fit…
I needed someone to help me test fit large duffel bags in my tiny-booted car. Liam helped me carry some out to work out which ones fit before I bought one. Absolute legend.
24 juillet 2026
Avis spontané
Réponse de GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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