Great experience in the shop - namely from a member of staff named Lewis (Exeter branch). Could not have been more helpful if he tried. Went above and beyond to help us find suitable footwear for upco... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB
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Lisez les avis des autres
I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... Voir plus
L'entreprise a répondu
Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Voir plus
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We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Exeter
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Royaume-Uni
- 01392 531855
4,8
Excellent
4 k avis
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I was looking for new hiking boots and…
I was looking for new hiking boots and didn't know where to start, given my last pair lasted15 years. Larry brought at about 8 pairs for me to try. Let me take my time trying them on but was there when I needed to ask a question. Great service.
21 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Excellent customer service from the team. Sam T helped me pick a pair of climbing shoes that would suit me. He was very knowledgable and helpful.
21 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went in for fishing bait
Went in for fishing bait, started chatting with Paul, lovely bloke and very helpful, good knowledge and more than happy to help us.
Thanks Paul you we're great, my son is desperate to beat his PB to get his photo on the wall.👍
20 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent!
Excellent!
The help and attention l received when purchasing my tent was second to none!
Thank you to the tall man and the chap with beard .🙂
19 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Walking Boot Shopping 5*
Harry and Liam were super helpful when my partner and I were looking for a pair of walking boots! They were both extremely knowledgable and took their time explaining all the different types and materials! Thank you lads
17 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Perfect service
Expert, friendly advice from Harry who helped me pick a pair of walking boots and very patient, warm and knowledgeable service from Sofiia who helped me choose a raincoat. 5 stars.
17 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Paul.( The fishing dept) was helpful
Paul.( The fishing dept) was helpful, polite & knowledgeable.
17 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paul is always welcoming and helpful
Paul is always welcoming and helpful. Any question's you ask Paul he will be able to help you with.
17 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good range and excellent assistant…
Very good range and excellent assistant Sofiia
17 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great store .
Always great to go down and get my bait but not only that it's always good to have a chat with Paul on the angling side of things great bloke always happy to help.👍😊
1 mars 2026
Réponse de GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Paul who served was great went out the…
Paul who served was great went out the back to check if they had what I wanted in stock and explained excellently everything to me
13 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Eurohike Rucksack cover
Euro Hike rucksack cover. I put the cover on the rucksack and lifted the rucksack by the handle stitched to the cover and the thin cover material ripped straight away making it useless. So I had absolutely no use from the cover. Please don’t waste your money on this item as it is not fit for purpose.
After the response to my review from GoOutdoors, I emailed their customer services as requested and more than a week later they haven’t replied! I’d change my review to zero stars if I could!
After waiting another 2 weeks with no response from GO customer care, I called them and the advisor said she couldn't help and my only option was to go back to the store. I don't live near the store and it would cost me more in fuel to get to the store than the item cost. GO customer care are not helpful at all.
I called the customer helpline again and spoke to someone else and agreed a resolution I was happy with. So have amended my review accordingly. Thanks
3 février 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from a young chap called…
Great service from a young chap called Larry. Very knowledgeable and a good listener too, so I ended up with the ideal pair of walking boots.
13 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service in Exeter Store
I had great service from the large Go Outdoors store in Exeter. Looking for walking boots, I found Harry to be extremely knowledgeable, friendly, and helpful. It was a great shopping experience.
9 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The service given by Paul was excellent…
The service given by Paul was excellent as always. His friendly manner and knowledge especially in the fishing department is an asset to go outdoors!
9 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
five star service from lewis
Lewis was a very helpful man and nothing was to much trouble
8 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, Lewis took genuine interest in what we needed the bag for and knew all the information to help us decide. Amazing !
8 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Positive experience
Lewis was extremely polite, helpful and knowledgable. What a super asset to the Go Outdoors team Exeter.
8 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We visited the exeter store and found…
We visited the exeter store and found it to be well laid out and found everything we needed. We were helped by staff member Lewis when choosing my sons walking boots and he was able to help us pick the best pair. He gave us lots of very good advice and was very knowledgeable about the products available.
8 mars 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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