GO Outdoors - Gloucester Avis 

The staff member Chad was very friendly and helpful in helping find a day sack to fit me comfortably. They also showed me where the other items I needed were.

I only popped in for a browse with my husband as he had some fishing bits to buy but thought I’d look at some waterproof boots for the winter. I selected a few different styles and told the assistant my size. He soon appeared with my boots to try on. Gave me honest advice about each boot, comparisons between each style and asked specific questions about what I wanted them for ie: walking the dog, hiking, climbing etc. The assistant was George. A lovely, polite well informed young man. At no time did I feel I was bothering him and at no time did I feel pressured into buying anything. I did buy a pair of Scarpa boots in the end and can’t wait to test them out.
What a great asset George is to your company and he couldn’t have been more helpful. Thank you George.

Great service. Easy shopping.

Freddie was friendly, and gave great advice on walking boots, their care and brand recommendations:)

My partner & I had a fantastic (and funny) experience at the Gloucester store today. Went in looking for last minute camping gear & George helpfully advised us on the best products for our trip. During the process our 16 week old pup decided it was toilet time by the tents outside! To our surprise, George came to the rescue with bags for us to clean up. Outstanding service, great advice - wouldn’t go anywhere else for our outdoor gear.

Please pass on our thanks to George, he’s an asset to the store.

I visited the Gloucester store today looking to buy a new pair of walking shoes. Tom, in the footwear department was really helpful. His knowledge of the ranges is excellent and matched a few pairs for me to try on based on my requirements. Nothing was too much trouble. He took the time to listen to my questions and offered some great advice.
I opted for a pair of Meindl Mondello GTX in the end.
Also, Nia on the till was really efficient and very friendly.
Yet again, a great service from the team at Gloucester.

Friendly helpful staff.
No hard sell
Good for advice.
Got everything I needed.
Got range of choice for each product.

The staff were really friendly and helpful and made me very welcoming I will be a returning customer thank you all

Friendly welcome as I entered the store, good range of items, got what I needed easily. At the till Kia was engaging and helpful, a credit to the company

Evan helped me find what I needed with great knowledge

I enjoyed wandering round the shop today with a friend. I tried on and purchased 2 pairs of shorts. I was served by George at the checkout. He was friendly, chatty and knowledgeable. A great shopping experience.
Thankyou

Go outdoors Gloucester.

What the hell are your upper management playing at.

I came in to spend a few of hundred pounds on camping stuff took it all up to the counter , only to be told that you could not " wasn't allowed " to accept cash, legal tender!!

We were then told that they couldn't accept cash as they were instructed by their area manager.

Fair play to the go outdoors staff because they're a good bunch but the upper management needs to give there heads a wobble.

How can you turn away a cash sale? Absolutely disgraceful decision that the staff have to enforce.

Served by Kia & Jack both were very helpful. Kia on the till was very knowledgeable and helped me complete a product exchange with no fuss. Taking time to explain my various options. I was very pleased with the service.

First I went to a store to pick up an item that the website said it had in stock, I got there and it wasn’t. The staff couldn’t be bothered to go and check the stock room and came up with all kinds of excuses such as “there’s not enough people in to go and check”. At the same time, the website was still saying that the store had it in stock.
I wrote to complain about this and heard nothing back, so bought the item elsewhere.

Then I ordered a tent online and my members card wouldn’t work, so had to phone them up to rectify. After about 2 days from ordering, they cancelled it with no explanation as to why. The email just said “sorry, we’ve cancelled your order”, it was still in stock online though. I had to phone them up and they said that it was cancelled because the store I was collecting it from couldn’t fulfil the order from their stock…just send it from the warehouse to the store!?
No sorry or goodwill gesture given.

Poor service throughout, the only reason I shop is because of the discount otherwise I’d go elsewhere.

Also, clearly not read the review with the response given.

Served by Tom who was polite, patient, and knowledgeable about the various available options. Once he knew that one of us was actively doing a charity walk from Lands End to John o’ Groats (he was on day 15 and had already walked over 300 miles) he managed to find a really good deal on a new pair of walking boots and we really appreciated the trouble he took making sure everything was perfect.
An exemplary member of staff - thanks so much Tom.

Really helpful staff. Good service and found what I was looking for easily. Jack was really good and helpful sorting shoes today. Nia on tills very kind.

Quick, easy, very friendly and helpful till girl. Got everything I needed (OEX Heiro stove & 100g gas canister) plus a few extras (OEX collapsible cup and 2-for-1 camp mallets) at a great price. Easy free parking too.

Always a pleasure to shop there. Great choice of goods and quality.Staff were friendly and knew what they were talking about. Will be back soon.

Went into the store to pay for a MTB I had reserved on 30.5.26 couldn't take it there and then as would not fit in my car Advised I would be back the next day today got there only to be told no bike technician in so couldn't collect the bike as the technician only works Monday to Friday. Fuming

Thank you Nia for your great customer service today in Gloucester Go Outdoors.