Visited Harlow store for Gas refill. Customer Service Agent saw me enter with old gas cylinder and started checking if they had stock before I got to counter. Advised me how much was in old cylinder.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We popped in to Go outdoors Harlow after frankly a horrific visit to Halfords to buy my son his first adult bike. Paul the bike tech to his time explaining the pros of three bikes in my price range, t... Voir plus
L'entreprise a répondu
We visited this store earlier today, and had a great experience. Everything was reasonably priced (especially after we renewed our Go Outdoors membership!) All the staff were really helpful, especiall... Voir plus
L'entreprise a répondu
Once again, I was assisted by Abi, and as always, she was extremely friendly, helpful and professional. She always provides excellent customer service and makes the whole experience pleasant. Thank y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Harlow
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Princes Gate Retail Park, CM20 2SU, Harlow, Royaume-Uni
- 01279 215817
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Second fantastic visit to Go Outdoor…
Second fantastic visit to Go Outdoor helped muchly by Izzah on both occasions!
Stressful trips made easier!
30 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Once again great
Once again, I was assisted by Abi, and as always, she was extremely friendly, helpful and professional. She always provides excellent customer service and makes the whole experience pleasant. Thank you, Abi!
29 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good quality product
Good quality product. Nice price but only for members. Membership costs £5 and you need to pay for it every year. Friendly staff, Maddie at the till explained everything and was very kind.
28 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Michelle
Excellent service from Michelle, gave me time and was patient
20 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
All good
All good, had to change some items. No problems in doing so, even had a refund of some money due to price drop.
19 août 2026
Réponse de GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Pathetic.
Pathetic.
Ordered a tent, gas stove and 2 fold up chairs. Over 1 week later had no feedback. Went in store and was told only part order ready. Explained I needed my order for camping next day and agreed to give me half my order. Was told chairs hadn’t been delivered from warehouse and no idea when they would be delivered. I suggested I take 2 from the hundreds in the wood crates outside the store and inside but told I couldn’t as they were not my chairs. I said when my chairs turn up they could restock there crate items but told no. Ridiculous and no common sense.
17 août 2026
Réponse de GO Outdoors - Harlow
Thank you for your review. We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
Firstly, we apologise for the lack of email communication regarding your order. We understand how frustrating this must have been, particularly when you needed the items for a planned camping trip.
We appreciate that it may have seemed like a straightforward solution to take two chairs from the stock available in store. However, store stock cannot simply be exchanged for items for online orders.. While we understand your frustration, the store were unable to make this swap.
We can confirm that the chairs are now available and ready for collection. We have also contacted you via the email address provided so that, if you no longer require the chairs, we can arrange for the items to be cancelled and refunded accordingly.
Once again, we are sorry for the inconvenience caused and hope to hear from you soon so we can help resolve this matter.
Kind Regards
GO Outdoors Customer Care.
Great product at good price.Maddie at…
Great product at good price.Maddie at checkout was really good and helpful. Ensuring that we had found all the goods that we were looking for .
Great asset to GoOutdoors
23 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Izzah she was amazing…
I was served by Izzah she was amazing definitely will be coming back.
23 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Always a pleasure
Always a pleasure. Great staff. Nice place to wander around and pick up a few bits. My daughter always likess exploring the tents outside. Got an Igloo Cooler box for a great discount on this visit, along with a few other bits. Thanks Lucy for your help at checkout
15 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
We popped in to Go outdoors Harlow…
We popped in to Go outdoors Harlow after frankly a horrific visit to Halfords to buy my son his first adult bike. Paul the bike tech to his time explaining the pros of three bikes in my price range, taking time to explain to my full of questions 11 year old. While I went and paid paul took his time to explain to my son what he was doing, sharing knowledge, answering I’m guessing one to many questions and being genuinely enthusiastic about bikes and sharing my sons excitement. Did I spend too much… probably! Did my son have an amazing customer experience, yes! Would I go back and buy another bike? Yes! Especially if Paul is doing the set-up! A special mention to Leah who had a laugh and joke with me while I tried to find my membership card and to the whole team for being genuinely a cut above everyone else in the area! Thank you very much!
22 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The beach tent and beach wind shield I…
The beach tent and beach wind shield I bought was worth the purchase + the products were reliable.
Staff at Harlow are also helpful.
8 août 2026
Réponse de GO Outdoors - Harlow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was served by Dave in Go Outdoors…
I was served by Dave in Go Outdoors 18/8/26 - Dave was very very helpful, went the extra mile to explain things and ensure i was getting the best of what my intentions were for use at camping. Very useful visit and purchase.
18 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited Harlow store for Gas refill
Visited Harlow store for Gas refill. Customer Service Agent saw me enter with old gas cylinder and started checking if they had stock before I got to counter. Advised me how much was in old cylinder. Another agent brought out new cylinder quickly. Maddie on checkout helped me locate my old membership and renewed. Overall excellent service
18 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
The lady at the counter was really nice…
The lady at the counter was really nice and help full her name was maddie so thanks you again
18 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Maddie was excellent in the footwear…
Maddie was excellent in the footwear department. The store is similarly outstanding in its range and quality of stock. Thoroughly recommend.
16 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Ordered a fishing rod online for click…
Ordered a fishing rod online for click and collect, it was ready in 30 minutes, picked it up next day with no issues at all.
9 août 2026
Réponse de GO Outdoors - Harlow
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amazing Experience
We visited this store earlier today, and had a great experience. Everything was reasonably priced (especially after we renewed our Go Outdoors membership!) All the staff were really helpful, especially Warren at the till. Thanks to all the staff, we are excited to use our new camping gear!
15 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I went into Go Outdoors recently for a travel backpack
I went into Go Outdoors recently to get a backpack for travelling. The whole process was really easy. The store was well laid out and I had no trouble finding what I needed. A special mention to Lucy who was really helpful and answered all the questions I had.
15 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great professional service from Lucy
Great professional service from Lucy, they were very helpful
15 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpfull staff
Very helpfull staff, lovely store and everything was well organized. Our cashier Lenny was very nice!
13 août 2026
Avis spontané
Réponse de GO Outdoors - Harlow
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.