GO Outdoors - Kingston Avis 

Knowledgeable

Went with aim of purchasing tent, rucksacks and a few other items for 2 boys doing Gold DofE and who want to do more hiking/camping in free time. Great range of products. We were lucky enough to be helped by Sacha who has a wealth of knowledge and is extremely helpful, professional and friendly all in one. We managed to get everything we needed (except the tent was not in stock so we ordered it) and the DofE discount is honoured. Thank you so much Sacha for all your advice, help and time

Great store. Staff are always helpful and we’ve found it the best place in Kingston for DofE kit and advice. Rob and the store manager were very helpful on our last visit yesterday.

We went in as a family of 4 to find suitable backpacks for our upcoming travelling trip. We found Robin in the store who was extrememly helpful. He helped us find the prefect fit and was very knowledgeable. As you didnt have what we needed in store, we had to go home and order it online. Very competitve pricing, and we also have become members so will be coming back more often for the rest of our stuff for the trip!

I came in to buy a slim inflatable single bedding roll last week (early August) and came away with exactly what I needed, an own brand one. However I went back the next day as I suddenly thought perhaps I should buy a more expensive/better quality one for my son’s 10 days away with Sea Scouts in the Netherlands.

Likely worrying unnecessarily I took a look at what was on the shelves and saw an assistant and asked him for his opinion on the reliability of these own brand rolls. He was brilliant and said they were good and would suit the needs of this trip. He then went on to point out that there were TWO different lengths and was I aware? NO! I wasn’t aware and he completely saved me!

I called my son who was at home and confirmed that I’d bought the “compact” version which would have not suited him at 6’5 tall, and who was leaving for his trip in a few days, so time was of the essence.

I came in this week to return the compact one, told the assistant how great her colleague was and she said it was very likely Shon. So a huge shout out to Shon!!!

Served by Robin at Kingston Go Outdoors. He took the time to allow my son to try on several walking boots offering guidance throughout. Previously went to Cotswold in Kingston but they showed no interest. Will be buying from this store again for my youngest son.

Great time here. Lara was really helpful and lovely. Thanks

Iris was very helpful today and helped with my shop

The airbeam tent I bought online had pinprick hole, I called customer service who told me to take it to a store. Sean and Andrew in the Kingston store were absolutely fantastic, they resolved my issue quickly and in exactly the way I had hoped. Very impressed.

Excellent customer service

Great electric camping fridge/freezer - performed perfectly for our trip. Helpful staff at Go Outdoors in Kingston when we went to pick up (ordered via Click & Collect). Every time I go in there I am amazed by the range of outdoor activities they cover, and just how much stock they fit in - they may not cover all the top brands but they have all the basics at good prices...

I reckonmend this shop to my son and son inlaw as they needed to buy all camping equipment.
The person behind the till was polite and helpful. But one staff member was talking about the three young girls being loud , he said someone needs to kill them kids . Yes the kids were excited about going camping the 2 year old was loud . The son inlaw spent over 500 pounds . To have staff treat people like this is disgusting. I think his name was rob he had long hair .

Plenty of choices, excellent service and great prices.

Went to check out the large range of hiking shoes/boots in the Kingston store. Dales helped with some hiking shoes suggestions. He was helpful and friendly. Top marks for Dale.

Very helpful and friendly.
I needed to return a damaged item bought online and sent out via courier.
Shannon delivered a great customer experience.
Thank you.

Our family are going for a camping and we can check out all the gear in person with the great assistance from the staff there.

Robin was extremely helpful and very knowledgeable. We got a great pair of walking boots. The staff at the front desk were also very helpful. Great customer focus. We will be back. Thank you

I went into the Kingston store and it's such a large store! I eventually made my way to the back where one goes to click and collect, and I was collecting 2 of those low deck chair things for picnics etc
There was nobody at the back at that desk, empty, not a should, so I waited and waited (with a slightly injured ankle the long walk to the front of the shop seemed daunting so thank goodness for a very helpful other customer who eventually made their way to same desk. And a number of minutes later I was able to collect my items.
Why was there no way of contacting the seriously far away front desk for a customer? It means I might go to another Go Outdoors next time, but not at this location: DISAPPOINTING!
The chairs are okay though.

Order online. Collected same day. Confusing signage in store for collection point, but otherwise great

Helpful, friendly staff. Was attended to very promptly.