We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The staff were really friendly and helpful even though rhe shop was so busy. It's great having Go Outdoors in Macclesfield, as we are local to the countryside it is useful to get your gear without h... Voir plus
L'entreprise a répondu
I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... Voir plus
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Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Macclesfield (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
45 Mill Street, SK11 6NE, Macclesfield, Royaume-Uni
- 01625 460197
4,9
Excellent
964 avis
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Help offered and time given
I was asked if I needed any help and when I responded that I wanted to try some jackets on, Ethan came over and offered help where needed, pointed out the mirror and gave advice regarding inner fleeces. The great thing was that he wasn't too pushy and gave me plenty of space to make up my own mind. He was very patient. Thanks, Ethan.
4 avril 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service!
The service at the till today by Chloe was excellent. She sorted out a year's store membership, discount & part gift card payment for the boots & trousers I was purchasing with great patience. Happy customer!
4 avril 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Had an excellent experience here today…
Had an excellent experience here today buying walking shoe's and waterproof jacket, great advice and really helpful.
3 avril 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Extremely helpful staff and very…
Extremely helpful staff and very considerate of a wheelchair user
29 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
I went in to the store yesterday 28/03/2026 looking for some gloves- the stock was not on display due to change of season but Sif asked me what I was looking for and from my poor description said he thought he could locate them in the stockroom for me. And that is what he did - result one very satisfied customer!
28 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Nice experience
Mr. Anders was very helpful during my visit to store at Macclesfield. He helped me to choose the right shoes for me
26 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Went in today to buy a new pair of…walking boots.
Went in today to buy a new pair of walking boots. I was served by Anders who was very helpful and gave me a few helpful tips relating to my boots.
I shall be back in the future.
Thank you.
25 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great store and great service from…
Great store and great service from Anders and Ethan - thank you!
25 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
The staff at Macclesfield are always very helpful. On this occasion we spoke on the phone to check if the had the items in stock. Ethan checked stock on the shop floor and upstairs and then called us back and reserved the items for us to collect. All staff in store in Macclesfield are friendly and do their best to help.
20 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
Excellent service. Signed for membership got a 100 quid coat for 30 quid. Fabulous.
19 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful service ftom Ethan
Very helpful service ftom Ethan, went extra mile to suggest and bring an alternative product
16 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
helpful and pleasant member of staff
Sif was extremely helpful and pleasant. Nothing was too much trouble. I tried on several pairs of walking shoes for my awkward feet and felt happy with the pair recommended by Sif.
Sif also gave advice on socks and other garments.
Left the shop feeing pleased with my purchases
14 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Walking disaster
Ordered a pair of walking poles online - only one was in the bag. Customer services wanted us to mail this one back before they’d send out a proper pair. After a long conversation which got nowhere took it back to the nearest shop and got a full refund. Shop service was great. Online service a joke.
8 mars 2026
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service today in Macclesfield…
Great service today in Macclesfield from Danny and Sif. Will certainly come again.
11 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Went in just to look at boots for dog…
Went in just to look at boots for dog walking. Assistant Danny gave impartial good advise so I decided to purchase Berghaus Hillwalkers. Had Gore-twmex previously so know bought quality
Thanks Danny.
6 mars 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
impressed with the level of customer service
I was really impressed with the level of customer service and how helpful the assistant was. She went out of her way to answer my questions about the DofE and photocopied me some information.
I will definitely be coming back and buying the equipment needed from here.
Thank you
28 février 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Went in to buy a camping stove
Went in to buy a camping stove. Anders explained all the different types and couldn’t have been more helpful. Have since used the stove which was ten out of ten.
23 février 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shoe purchase
Bought two pairs of approach shoes in the sale.
Anders was very helpful, taking the time to find the pair to the end of line shoe I wanted in their stockroom.
Exactly how shopping should be.
17 février 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Ggan
Excellent customer service from Ggan. Found shoes to try on & promptly went back for larger sizes which ultimately identified the right pair for me. In the meantime had suggested an alternative shoe which might accommodate my broad feet better. When it came to paying he drew my attention to the store discount card which for the cost of £5 gave me a £45 discount off the shoes. All this was dealt without any delay.
Peter
21 février 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Coat for Iceland TripI was looking specifically for a padded…
I was looking specifically for a padded coat for a trip to Iceland. The staff and in particular Ethan were helpful and to be candid patient. I had a series of questions that needed to be answered before I purchased my coat. Ethan’s knowledge was spot on.
15 février 2026
Avis spontané
Réponse de GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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