GO Outdoors - Macclesfield (Express) Avis 

964
TrustScore 5 sur 5

4,9

45 Mill Street, SK11 6NE Macclesfield, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff were really friendly and helpful even though rhe shop was so busy. It's great having Go Outdoors in Macclesfield, as we are local to the countryside it is useful to get your gear without h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Macclesfield (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • 45 Mill Street, SK11 6NE, Macclesfield, Royaume-Uni

  • 01625 460197

4,9

Excellent

TrustScore 5 sur 5

964 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(964)

35 714 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Extremely helpful

Anders was extremely helpful and knowledgeable about the boots I was looking for. Very easy to talk to and happy with the recommendations made. Will be going again

7 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Shopping for new hoodie

Shopping for new hoodie found what I wanted at a price I wanted to pay

4 octobre 2025
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Above and beyond

Huge thanks to Joe in the Macclesfield branch for going through virtually every box from a recent delivery to find the right sized dryrobe for me when there wasn't one available on the shop floor. Very much appreciated, will definitely shop there again. 😊

3 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Professional, super helpful . . .

Excellent and very thorough service from Ethan. Professional, knowlegeable and super helpful.
I needed support over and above due to a torn rotator cuff - Ethan had great suggestions and was wonderfully patient. Thank you.

6 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from Chloe and Sif

Excellent service from Chloe and Sif. Both incredibly knowledgeable and helpful, and Chloe ensured I could try on shoes and shop in peace by challenging my 7 year old son to go and find all the fish stickers in store. It worked a treat!

Sif helped me out with a waterproof jacket, checked stock online, gave me loads of advice, and ordered the jacket I wanted to be delivered to my home.

It's people like these two who make it worth shopping in store instead of mindlessly scrolling through stuff online with no idea what to look for.

Support local businesses, we need places and passionate people like this!

5 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Chloe & Sif were really helpful when…

Chloe & Sif were really helpful when buying a new coat and new walking boots. Sif was very knowledgeable when helping me decide onwhat to buy

5 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Successful purchase 2L hydration bladder

Was taken directly to the correct location and shown 3 different relevant products - 2 (+) L hydration bladders. Was helped with my selection and with applying my BMC discount. Got what I needed with minimal fuss and saved a few £. All products had a good wide opening for filling. I went for Vango rather than own brand.

4 octobre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I am happy to say thanks to Steve.

I am happy to say thanks to Steve.
He has found the best pair of shoes for me. ❤️

29 juillet 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I visited Go Outdoors in Macclesfield…

I visited Go Outdoors in Macclesfield last week looking for Sealskinz thermal waterproof gloves. The sales people were friendly and most helpful, finding exactly what I wanted online and suggesting free delivery which saved me a return visit. I bought two pairs!

23 septembre 2025
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very friendly and helpful service from…

Very friendly and helpful service from Ethan, thank you

29 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful

Visited the store today and the young man was super helpful. Giving us options of what dry robes to buy and why and then told us about the club membership to save money.

29 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Anders was very diligent in locating…

Anders was very diligent in locating our discount card as the address had not been changed
Also indicated that the boots I had selected were not the best for my needs
New boots worked out about same price as original section

28 septembre 2025
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I would like to say a big thank you to…

I would like to say a big thank you to Steve in the Macclesfield store for his time and expertise. He was extremely knowledgeable and patient helping me select extra hiking clothing and carefully going through the best options for waterproof coats. His advice was spot on and a few days later I ended up purchasing a coat he recommended from the larger Stockport store, as they had a wider range in stock.

That said, I have to say the customer service in Stockport doesn’t come close to the experience you receive in Macclesfield — Steve, Sif and the rest of the team there really set the standard. I would strongly recommend the Macclesfield store to anyone looking for friendly, knowledgeable and genuinely helpful service.

19 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful Staff

I bought some walking shoes and a rucksack at Go Outdoor Macclesfield branch. Steve, the shop assistant, listened carefully to what I was looking for and was super helpful. I’m very happy with my purchases and will continue to support the high street shops.

24 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Inexperienced staff and pricing.

Your experienced staff appear to have left in your macclesfield shop, which means if you ask a question you never get a proper or satisfactory answer, the staff have to pass the question round, other than that, they are pleasant enough, however, it is far cheaper to look on-line for stuff, take Halfords price of Fabsil Gold Universal protector, it's half your price and the store is a lot closer than yours, even your bonus cards are no use.

22 septembre 2025
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

My previous waterproof boots had worn…

My previous waterproof boots had worn down and I needed a new pair. Straight to Go Outdoors where it was very easy to try on several pairs with the help of Amy who was straightforward and easy to communicate with. I really like my new Merrell shoes and no doubt will be back again in the future

20 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

Bought a pair of walking boots today. Anders was great, talking me though all the options. Just keeping my fingers crossed that they perform as well on the trails as they did when I walked around the shop.

23 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We got what we needed

We got what we needed. We also got a couple of things that we had intended to go elsewhere for. Checking prices later, we got very good value & saved money. We were served by SIF and credit for our success goes to him - nice bloke too.

21 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

GREAT SERVICE BY STEVE WHO WAS VERY…

GREAT SERVICE BY STEVE WHO WAS VERY PROFESSIONAL AND KNOWLEDGEABLE

19 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good service

Good service from Ethan

19 septembre 2025
Avis spontané
Logo de GO Outdoors - Macclesfield (Express)

Réponse de GO Outdoors - Macclesfield (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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