Easy trial and returns policy and helpful staff in Norwich store both when looking for purchase items and when collecting items ordered on line. Disappointed to be flatly refused use of staff toilet... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Voir plus
L'entreprise a répondu
The item I wanted to look at was under tagged security, I had to find a member of staff to untag it. Debz came straight over to untag it - they really helpful and cheerful too! They offered additio... Voir plus
L'entreprise a répondu
We purchased a garment that was in the sale and it was the perfect size for my wife.The cashier was then extremely helpful with regards to my recent rejoining for a members card.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Norwich
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
City Trading Estate, NR2 4TQ, Norwich, Royaume-Uni
- 01603 574399
4,8
Excellent
3 k avis
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Really helpful staff
Dean was so helpful as I had lost my go outdoors card and he managed to track my old address after checking three previous houses! Great service
21 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ally was so helpful nothing was too…
Ally was so helpful nothing was too much trouble in helping me find the right walking boots.
19 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lewis was really helpful and happy to…
Lewis was really helpful and happy to help. He was very knowledgable about my concerns and advised me to pick a pair of hiking boots I’m really happy with.
8 avril 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Failed deliveries to both home and local store
I’ve now tried ordering the same backpack and boots twice, first time failed delivery then when I attempted to get them delivered to my local branch, I was refunded without any communication about why my order was cancelled.
Impossible to get through to anyone to find out what is going on!
Very disappointing
7 mai 2026
Réponse de GO Outdoors - Norwich
I’m very sorry to hear about your experience with both our home delivery and Click & Collect services. This is certainly not the standard we aim to provide, and I completely understand your frustration, especially as this has happened on two separate occasions.
We have contacted you directly via email to discuss both orders in more detail and to work towards a resolution.
We truly value your feedback and will use it to improve our service moving forward. We do hope we can restore your confidence in shopping with us in the future.
Kind Regards
GO Outdoors Customer Care.
Tremendous help from staff to find what…
Tremendous help from staff to find what was needed
3 mai 2026
Réponse de GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Many thanks to fisherman Steve for…
Many thanks to fisherman Steve for helping us today.
16 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Debz was very helpful
Debz was very helpful . I wanted to try on a waterproof jacket . She was knowledgeable & suggested some good advice . At the checkout we were served by Laura , she was an absolute delight & a pleasure to deal with.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors exceeded our expectations
GO Outdoors exceeded our expectations. We were surprised by the range of products from budget to premium. The staff, Debz especially, were friendly, knowledgeable about the products, and helpful. Overall a very positive experience. Highly recommended for all your outdoor equipment needs.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Declan
Excellent service from Declan - returned some North Ridge Walking Boots that started leaking after only 3 months - no issues with exchanging for another another pair.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went in to buy a beach change robe and…
Went in to buy a beach change robe and was greeted by a lady called Laura. Very polite and friendly, asked where I could find them she told me straight away. Was served again by Laura at the tills. Very professional and friendly service. Thank you
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Popped into the Norwich store
Popped into the Norwich store, today, to pick up a pair of "Cut down" walking trousers.
Had hung on till before just going on our walking holiday. Was after a certain brand but found another brand, much cheaper, and allowed me to purchase two polo tops, as well, one at half price.
So, I was able to buy three items, for less than the one branded pair of walking trousers, I had originally set out to do.
"Result".😊
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors great shop
Laura served me today who was very kind and helpful. Go Outdoors shop in Norwich is always a great experience.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I have twice ordered a product that was…
I have twice ordered a product that was stating in stock, the first one did not arrive so I got a refund. I checked and it was still in stock so ordered again and my order was cancelled and refunded the next day.
27 avril 2026
Réponse de GO Outdoors - Norwich
We are sorry to hear that the delivery of your first order did not arrive causing a refund to be issued, for you to reorder and the second order cancelling.
While we strive to ensure our website accurately reflects our stock availability, occasional stock errors can occur and we do apologise that your order has been affected by this.
We have chekced your order and can see that a full refund has been issued back to the original payment method used on the order.
We do hope we can be of assistance in the future.
Kind regards
Go Outdoors Customer Care Team
Good service as always.
Use this store a fair bit and always leave happy with the stock and the service, if needed. Staff always ready to help. Today was good and Laura on the checkout was pleasent and polite.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Laura was lovely today !
I was served by Laura today at the till and she was very pleasant,polite and warm and welcoming.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Amazing server Tom O .We arrived at store to get stuff for my…
We arrived at store to get stuff for my son ,we was served by Tom .o he was amazing sorting out what we needed.he new where everything was in the store and one of the best sales assistants I have ever had .
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Steve what a legend
Steve what a legend, really helpful and knowledgeable, made it a breeze!
9 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly staff all round
Very friendly staff all round - Dean especially very welcoming to my dog. Great service.
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service from both Declan and Dean. Very helpful, 👏👏👏 Both a credit to GoOutdoors
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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