Easy trial and returns policy and helpful staff in Norwich store both when looking for purchase items and when collecting items ordered on line. Disappointed to be flatly refused use of staff toilet... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Voir plus
L'entreprise a répondu
The item I wanted to look at was under tagged security, I had to find a member of staff to untag it. Debz came straight over to untag it - they really helpful and cheerful too! They offered additio... Voir plus
L'entreprise a répondu
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Norwich
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
City Trading Estate, NR2 4TQ, Norwich, Royaume-Uni
- 01603 574399
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received excellent guidance when…
I received excellent guidance when choosing some walking boots, and was served by a very helpful young man on the till, Samuel.
I will certainly be calling again!
5 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
As always excellent customer service…
As always excellent customer service (on this occasion from Laura). Where else do you go to shop and they actively encourage you to save money. This is one of the many reasons I love shopping here (the other is because it is like an Aladdin's Cave for big kids).
Would recommend, always.
2 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lewis made my visit a pleasure
Lewis made my visit a pleasure - keep up the great work Lewis and Norwich go outdoors
3 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Although we were unable to get the…
Although we were unable to get the paddle board we wanted as it was out of stock, Laura advised us how to order online and gave us the special code to get the extra discount due to our Camping & Caravanning Club membership.
She advised us where was best to try out our boards and advice on licensing payments.
Although the code did not work ultimately she advised us to bring in the receipts and it would be refunded in store.
Great customer support Laura.
2 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks so much for the 4 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Sophie was pleasant and patient while I…
Sophie was pleasant and patient while I fumbled about with my payment.
Thank you.
1 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great choice and at reasonable prices…
Great choice and at reasonable prices especially when you are a member.
2 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Collection ready in minutes
Collection ready in minutes. Staff member informed other staff by radio that I was collecting my tent so they wouldn't stop me talking it out.
Nice to see staff mindful of shoplifting🤷
24 juin 2026
Réponse de GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful knowledgeable staff…
Friendly helpful knowledgeable staff (Laura). Thankyou
2 juillet 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The store had exactly what we wanted…
The store had exactly what we wanted and we were able to try everything on to make sure the fit was right.
We were served by Laura at the till and she asked about our eligibility for any further discounts on top of the Go Outdoors discount card, which was helpful.
30 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff on the checkout.
Extremely helpful staff on the checkout.
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I was served at the till by Laura today…
I was served at the till by Laura today she was brilliant her customer service was impeccable helped with everything I needed
30 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful
Staff were very helpful, answered my questions when I had them.
Laura who served me at checkout was helpful regarding renewing my loyalty membership and then added my blue light discount on as well.
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great shop
Great shop, found exactly what we were looking for!
Laura was really friendly and helpful at the til, very happy customers :)
30 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Served by Laura today
Served by Laura today. She was very polite and pleasant.
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nice store well set out
Nice store well set out. Asked man in bike section very helpful got what I wanted. Then asked Laura on tills. Well on most things and was helping all were to go. Asked if I had everything I needed. Yes and more
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Annie at the Norwich store was very…
Annie at the Norwich store was very helpful today. She spent time listening to what type of walking boot I was looking for and brought several pairs for me to try. First class service from Annie. The boots I have are doing the job well. Many thanks.
27 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Laura was lovely and polite and helped…
Laura was lovely and polite and helped us save £15 off our purchase today!
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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