GO Outdoors - Preston Avis 

2 193
TrustScore 4.5 sur 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Preston

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Deepdale Retail Park, PR1 6QY, Preston, Royaume-Uni

  • 01772 349669

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(2 193)

35 496 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing customer service

Had to return a tent as the bag was ripped and I picked up the wrong size carpet, shane helped us, he was really helpful and knowledgeable. They have some really good deals on tents and we are really happy with the one we picked

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service!

We had a split tent pole for a Eurohike Rydal 500 and went in to see if we could get a replacement part. They didn’t have that pole but Calvin used another pole to replace the split part. Thank you so much. What great customer service in the store from everyone we dealt with! So friendly and helpful. Thank you!

27 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Want to say a big thank you to Alfie on…

Want to say a big thank you to Alfie on tills for being really polite and kind :)

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great support from staff Arti was very…

Great support from staff Arti was very helpful this morning over £50 in savings ! Good service thank you

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

today i was severed oli got the job…

today i was severed oli got the job done, amazing sales men and gave lots of knowledge about my purchase will definitely be coming back because of him

24 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A delayed review…! 🌟

A delayed review…but didn’t want to miss the opportunity to say how fantastic Shane was when my partner and I went to buy our first tent and everything to go with it. He was extremely helpful, knowledgeable and personable. Thanks Shane…we love all we bought! 🙏🤣🥳

24 mai 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Professional and friendly customer…

Professional and friendly customer service by konang . Preston store . Thanks

24 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff here was amazing

Staff here was amazing, Olly and keiren helped 5*

23 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

All the staff i came into contact with…

All the staff i came into contact with were very friendly helpful and knowledgeable about the products that they sell.I was looking for a particular nozzle for my Berghaus shelter as I had lost mine I had exhausted the Internet and local stores who all told me the same thing.They were not made anymore and impossible to get.The manager said to leave it with him and would try his best. Imagine my joy when he rang me to say he had found one for me What a Star a credit to the company.

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Olly was very helpful he talked me…

Olly was very helpful he talked me through everything got to do with camping and even recommended places talked to me about the law behind it aswell very good first experience and Iam now a member of go outdoors with the members card

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alison at Preston

Alison was very helpful today in the Preston store. She guided me to what I was looking for. She was very friendly knowledgeable and polite. Great experience. Thankyou.

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Lovely shopping trip.

Sara helped with finding the right walking boots, a lovely bloke with fabulous hair opened the fitting rooms for me and the guy on the till was ace! Brill experience. Thanks guys.

21 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service by Alfie

Great service by Alfie. Polite and helpful

19 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Welcoming

Welcoming, helpful staff. Great range of products at good prices if you get the members card. Quick efficient service at the till, thanks

18 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

I ordered a product

I ordered a product, Grillo Chef 40. On the deal they where offering, 1 instock, had confirmation i could collect the following day at 12.20. Got there and waited 20 minutes,to then be told its was not their. Staff where polite and helpful, but not bbq and some what deflated with experience! I guess a deal too good to be true🤔

9 juillet 2026
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for taking the time to leave a review.

We are sorry to hear about your recent experience. While we are pleased to hear that our store colleagues were polite and helpful, we appreciate that this does not make up for the inconvenience of the journey, the wait in store, and the frustration of missing out on an item you were expecting to collect.

This is not the experience we want for our customers, and we are sorry that we let you down on this occasion and have reached out to you via email to provide some more information.

Kind regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really good service

Really good service by Sara and her colleague (Make with dark hair & beard).
Sara welcomed me into the store, was very polite, directed me to ‘Collect’ and served me later at the till, when I made a further purchase. Really pleasant experience.

16 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

5 star experience and care

5 star experience and care from Mark and Calvin on my recent visit.
I am currently on crutches and Mark helped me out completely getting what I needed together. He was also able to advise me on what I needed to get and the best options.

Excellent customer service and definitely recommend this store.

Thank you xx

12 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We went in for advice on how to repair…

We went in for advice on how to repair or replace a section of split tent pole. They didn't have the correct sized piece in stock. Calvin went above and beyond our expectations by finding a piece in the backstore and repaired it himself free of charge. He is a credit to himself and Go outdoors and he has our gratitude.

16 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alfie Outstanding Customer Service

My mum and I came into the store today and was advised the store closed in 5 minutes.
We quickly rushed to the footwear department to purchase some sandals for my autistic son. We struggled to find any his size when a young colleague Alfie helped us and explained what they had in stock and what they didn’t. As my son is in between children and adult sizes we couldn’t find a pair and was about to walk out when Alfie said they had a size for my son in a different colour - they were perfect and we went ahead and purchased them! Alfie is an exceptional colleague who should be recognised for his outstanding customer service!!

12 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We had reason to return our recently…

We had reason to return our recently purchased tent to Go Outdoors in Preston.
We were promptly dealt with by Mark who was excellent to deal with, he was so helpful and really good to discus various camping issues. The whole experience with Go Outdoors was so efficient and would not hesitate recommending the Preston branch and a big thankyou to Mark

10 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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