GO Outdoors - Reading (Express) Avis 

193
•
TrustScore 5 sur 5

4,8

Chain Street 3, RG1 2HX Reading, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son. Soon discovered that Anya and Sammi were both very knowledgable, professional and app... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Reading (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Chain Street 3, RG1 2HX, Reading, England, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(193)

36 702 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing customer service

I went to buy a women parka today and Luciana and Veronica were incredibly helpful and knowledgeable. They gave me advice about different brands, product features, and made the shopping easy without being pushy. It's difficult to find this level of customer service nowadays!
Really pleased. 100% recommended!!

21 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Best Experience

Went to get a daypack for hike/trek on a Saturday afternoon at Reading store. The store was quite busy and as I was scanning through the backpacks, the staff assisting a lady approached me if he could help me to find the product I was looking for, after he finished helping her. I got my product and he swiftly processed the transaction within secs. Found him (Mr Ciaran) very friendly and made the process effortless. Many thanks to him and Go outdoors.

15 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Anya and purchase of a pair of North Ridge boots.

Anya was very friendly and helpful. She went to great trouble to ensure we were completely pleased with our purchase.

12 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Veronica was most helpful and spent…

Veronica was most helpful and spent some time sorting out the shoe and sock styles and sizes for us.

29 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff who served me.Ciaran and…

Helpful staff who served me.Ciaran and Faizam . Thank you.

11 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Veronica who advised on high…

Served by Veronica who advised on high end hiking shoes. Very knowledgeable and patient in working with me to get the right fit. Thank you!

8 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited Go Outdoor Express Reading

Visited Go Outdoor Express Reading, as i needed a new pair of new hiking boots. I was served by Veronica and she was great. She was extremely knowledgeable and did not force a sale of any particular product or accessory. Information was given and I was allowed to decide at my own pace.

6 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I had a great experience at Go Outdoors…

I had a great experience at Go Outdoors on 31st Oct evening. Ciaran provided such a lovely and friendly service — patient, knowledgeable and genuinely helpful. He took the time to explain options and made the whole process really smooth. It’s rare to meet staff who care this much. Thank you, Ciaran! Will definitely return.

31 octobre 2025
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Veronica was extremely helpful and…

Veronica was extremely helpful and polite in helping me choose a rucksack suitable for my needs, I won't hesitate in returning in the future.

1 novembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful and knowledgable

Ciaran was helpful and knowledgeable about what might satisfy my my awkward feet’s needs. Good range of walking footwear, which is what I was interested in. Good value for money, especially with my discount card.

24 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

First time shop in Go Outrdoors

I have not shopped with Go Outdoors before.
The store in Reading used to be Blacks.
I bought ladies walking shoes- Peter Storm.
The assistant was polite but not very attentive, I didn't feel entirely welcome. I tried on size 7 shoes which were a bit snug and I stupidly didn't try on a size larger. I now have a pair of shoes that are not as comfortable as they should be. Its my own fault - but I didn't want to be a nuisance.

27 octobre 2025
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Highly recommend

I had a fantastic experience at GO Outdoors. Anya was incredibly helpful and friendly — she honestly couldn’t have done more to help. It’s so refreshing to meet someone who genuinely cares about providing great service. She made the whole experience easy and enjoyable. Highly recommend!⭐️

27 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful fitting walking boots

Ciaran and Weronika helped me out lots by finding alternate sizes and brands until I was completely happy. Their knowledge of the range and technical details were also very helpful in my decision.

24 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Ciaran was brilliantly helpful from…

Ciaran was brilliantly helpful from start to finish. He’s very knowledgeable about the product and is a real asset to the store. Thank you! Suzanne

18 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great value

Great value. Helpful, friendly service

15 octobre 2025
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service and knowledgeable staff.

11 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Go_Shoes

Go_Shoes

Useful experience trying to buy work shoes for my son. Helpful Assistant found suitable pair and explained advantages of Membership system.
Thanks

1 octobre 2025
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jack in Reading went over and above to…

Jack in Reading went over and above to help my daughter on her upcoming overseas trip. Made the experience so much easier. Very knowledgeable and great asset!!

20 septembre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The member of staff was very pleasent…

The member of staff was very pleasent and helpful.

2 octobre 2025
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful!

Really helpful!
Experienced, listened well, advised on request, Veronica applied herself fully to serving her customers (my wife and I). Thank you! ;-)

2 octobre 2025
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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