Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNewborough 84-85, YO11 1ET Scarborough, England, GB
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The sales assistant, Sam, gave good advice, enabling me to choose the correct size of shoe. Nothing was too much trouble: she was very helpful and courteous. Thank you.
L'entreprise a répondu
Everything was done quickly and ready to be collected. No issues at time of collection. Only issue is new membership card etc has still not been received. This is a good two weeks now. To be followed... Voir plus
L'entreprise a répondu
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Scarborough (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Newborough 84-85, YO11 1ET, Scarborough, England, Royaume-Uni
4,6
Excellent
117 avis
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Wrong size trainers sent
I ordered some Altra trainers off the website on in size 42 to collect from my local store, date when they were supposed to be there came and went but no email to say they were ready to collect, not showing on tracking, phoned up to be told they were there after all. Went to the shop to find they’d sent a size 4 instead. Staff in shop were very apologetic and confirmed that the wrong size had been sent. I also had to pay for membership and was told a card would arrive which has never turned up. I usually like Go Outdoors but this is the first time I’ve ordered from them, not a good experience.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service & a good range of stock
We visited the store this week, and were looking for walking shoes & a rucksack. We were served by Sam, who was helpful & professional. We found the items we were looking for. It's a well stocked store, considering it's size. The staff were very patient & kind to my dog, who got bored during our visit.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
David was very helpfull and…
David was very helpfull and knowledgeable, I'm about to undertake the Yorkshire 3 peaks challange, David had done it only a few weeks ago so had experience.
12 mai 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Usual great fast service
Usual great fast service, easily manoeuvred website and quick delivery with quality goods
28 avril 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really helpful
Visited twice in two days and the two ladies that helped my son and I with shoes couldn't have been more helpful.
9 mai 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Perfect service easy online ordering…
Perfect service easy online ordering fast delivery
27 avril 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Not happy with the pricing in your…
Not happy with the pricing in your store, lulls you in to thinking about item is £4 or 2 for 1, get to the checkout and it's double, it's only that price for members, which I hasten to add, you have to pay £5 for the privelidge, very misleading and for those that say it's on the ticket, it's in tiny writing and on a shelf that I had to stand on tip toes to reach, so could see that, won't be returning.
17 avril 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Prompt and helpful service
Prompt and helpful service in the Scarborough store as always.
6 avril 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Aimee served us in Scarborough shop we…
Aimee served us in Scarborough shop we were buying hiking boots and she was very kin, patient and helpful with sizing and brands etc.
Thank you
11 avril 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Today we were served by a lovely guy…
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting down a missing shoe!). Thank you so much David for your brilliant service.
Would highly recommend!
8 avril 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Refund for items was swift and with no…
Refund for items was swift and with no extra costs for me
1 avril 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Sam was brilliant with my son and super…
Sam was brilliant with my son and super friendly
3 avril 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service
My partner and I went into the store to purchase some new walking boots. The sales assistant Evie was super helpful, getting out about 10 different styles and sizes for us to try out. Nothing was too much trouble, she was super helpful and knowledgable and made a real effort to get us exactly what we needed.
28 mars 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Syrona was attentive & helpful in…
Syrona was attentive & helpful in choosing the correct sandals for hiking
26 mars 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good range of well priced products.
Good range of well priced products.
Excellent service from David and Sam
18 mars 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sam was excellent
Sam was great and remembered us from last October when she put some trainers to 1 side for us.
18 mars 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I have not had notification that this…
I have not had notification that this has arrived in store so obviously cannot comment on product. Presumably the it em is waiting for me to collect
6 mars 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from everyone at the store.
We were on holidays and visited Scarborough for the day. I was looking for some new walking boots and we came across GO. We’ve been members before and visited the Cardiff branch before it closed. I must say David who served us was great and so was all of the other staff at the store. We were allowed to leave our purchases behind the counter as we didn’t want to carry the large bag around with us whilst we walked around sightseeing. Great service.
5 mars 2026
Avis spontané
Réponse de GO Outdoors - Scarborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Online purchase returned to store
I ordered online but needed to return the item as it did not fit, returned to my local store and the service was great. I purchased the next size up in store.
17 février 2026
Réponse de GO Outdoors - Scarborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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