GO Outdoors - Solihull (Express) Avis 

244
TrustScore 5 sur 5

4,8

38-40 Mill Lane, B91 3DA Solihull, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Solihull (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

244 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(244)

35 238 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Purchased rucksack great value
Later need to collect 2 chairs at short notice, the shop had them ready at cash till
Great service

24 août 2025
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Sue - Team Solihull

Sue, who helped my 55 yr old son find the right walking boots yesterday in Solihull was so helpful and patient and couldn’t have been more friendly. Will definitely visit the store again in the future. Thank you.

19 août 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

👏 Bruce & John 👏

Great service from John, didn't buy anything but he was very helpful. Husband brought a Peter storm gillet and was extremely happy with the service he received from Bruce .....

5 août 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Today visited Solihull store to buy tent for our first ever camping. Pleased with the service and recommendations provided by staffs Sue and Bruce. Bought a really good tent and planned to buy some more stuff this weekend. Excellent service!

23 juillet 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

John being fab

John was fabulous with helping me find some appropriate trekking shoes. I was very stressed and he saved the day! Couldn’t recommend highly enough.

15 juillet 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

Great service, membership explained well to me.

10 juillet 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very happy experience

Kat was super helpful with my return, exchange, new order online to be delivered and purchase in store - all happened at the same time. It was a complicated case but she handled it really well. When I made the original purchase at the Coventry store, I wasn't asked if I had any special discounts card. Kat reminded me and helped me save some money. 5 stars experience at Go Outdoors - Solihull, definitely recommended!

8 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic service from Kat

Fantastic service from Kat - really took time to understand needs and suggest solutions - well done

26 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

John and Sue were wonderfully helpful…

John and Sue were wonderfully helpful with all things D of E related, items and clothing and more, as well as memberships.

28 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

My wife is in a wheelchair and finds…

My wife is in a wheelchair and finds shopping very difficult. Asked lady assistant for crop trousers for her. She went and found some which she brought back to my wife. She went out of her way to make sure the fitting room was set up for my wife to try them on. Consequently my wife was able to purchase some trousers. At no time was she treated without the utmost respect.

28 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer care

Excellent customer care, clean shop, helpfull asistants. Really curteous with a lady with disability and really patient. Accomodated my indecision and offered advice without pressuring. Thank you!

28 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful and knowledgeable staff

We’ve had multiple great experiences in store, primarily due to how helpful and knowledgeable the staff are (particularly Bruce who helped us both times we’ve been in). He was able to give some really useful advice that made our shopping experience much faster and easier, and made sure we are fully equipped for our upcoming trip abroad.

27 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good Customer Service

Bruce at the Solihull shop was very helpful and knowledgeable.

17 juin 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Shopping for raincoat for daughter

Staff in store were very helpful friendly and approachable.

5 juin 2025
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The staff were extremely helpful

The staff were extremely helpful. I found what I wanted with the help of staff.

26 mai 2025
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We’d give it 10 stars if we could

We’d give it 10 stars if we could! The chap on the counter who served us brilliant! The chap who stripped the mannequin pronto to let us have a dress in the only one of its size left in the GoOutdoors world brilliant!! The humour, customer service, attention to detail worthy of a big fat Christmas bonus please!
Will definetly be spending in there again. We only renewed our membership last week and we’ve already had a shopping experience and product far beyond our expectation. Thank you gents. KRO

29 mai 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Solihull Go Outdoors Shop.

Customer service was very good, particularly from the man in the footwear dept. who was very knowlegeable about walking boots. Friendly approachable staff with a positive attitude. Iam very satisfied with my experience.

27 mai 2025
Avis spontané
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly and efficient store staff…

Friendly and efficient store staff looked after us and organised our order for in store delivery. We were kept well informed of progress and the items arrived on time at a good price

26 mai 2025
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

The choice was good & the assistant…

The choice was good & the assistant very helpful

16 mai 2025
Logo de GO Outdoors - Solihull (Express)

Réponse de GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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