My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had excellent service. John helped to find walking boots for my son, along with sleeping bag and bag for going on hikes. His help was much appreciated given the long list of things we needed. The c... Voir plus
L'entreprise a répondu
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
L'entreprise a répondu
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Solihull (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
38-40 Mill Lane, B91 3DA, Solihull, Royaume-Uni
- 0121 227 8176
4,8
Excellent
245 avis
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Excellent service from Libby and the…
Excellent service from Libby and the team today. Made sure we had everything we needed and even brought it all downstairs for us and kept it there untill we had finished shopping elsewhere. Made everything very easy for us, will definitely be using this store again.
30 mars 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Happy customer
Went looking for a pair of inexpensive hiking boots. Served by Bruce who was pleasant, knowledgeable, very patient, straightforward, attentive without being at all pushy. Happy with my purchase and with the shopping experience.
14 mars 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Not the friendliest of places to shop…
Not the friendliest of places to shop staff no rude will help if u ask but nothing that makes u think you would rush back
9 mars 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good range of products at competive prices (keep your member card up to date)
A good range of products and at a good price (as long as your member card is up to date).
4 mars 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I do not often write reviews but have…
I do not often write reviews but have made the effort to come on and write this as I received such amazing service from Bruce last week. He helped me pick the most suitable footwear/socks etc for my trip to Iceland next week…he knew his stuff and had very good knowledge on the stock within store spending time with me to show me pro’s and con’s of the options.
What a lovely guy…give him a promotion asap!!! It’s not often you get customer service like that anymore.
24 février 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I went to the store with a list of kit…
I went to the store with a list of kit needed for my son’s climbing expedition to Morocco (he is climbing mount Toubkal. The staff were knowledgeable and helpful and pretty much everything I needed was in store. I joined the rewards scheme and also got money off my purchases.
27 février 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Recent visit for a lot of outdoor gear
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while I tried on shoes (Bruce especially here). Welcoming and relaxing in the store, not too busy or rushed. Enough stock for variety and comparison but not too much to overwhelm. Will go again!
24 février 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good Offers
Offers were good. Store was stocked.
Jacket I bought is serving good!
Thanks
17 février 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
Visited the store yesterday
Visited the store yesterday and it was a great store to shop at! Sue was excellent and gave me advice on how to use the Nikwax cleaner for my walking boots
16 février 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Unclear pricing system
Unclear pricing system. Not aware until I got to the till that the item was a lot more expensive unless I paid for a membership.
Helpful staff got me a National Trust discount which took the sting out of the membership cost.
13 février 2024
Bruce was brilliant
Bruce was brilliant - knew his stuff and helped me make the right purchase.
10 février 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I love going to the new Solihull store…
I love going to the new Solihull store it's local and convenient with hs2 building work around the m42 the Coventry store is no longer easy to use which is a shame
8 février 2024
Réponse de GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service and value for money
6 février 2024
Réponse de GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Help given in making a choice
I wanted warm waterproof trousers for a trip to Norway but all the regular sizes were too long. I am 5’4 so not tiny. The very helpful lady assistant in the Solihull store did give me advice and I bought waterproof over trousers instead. Shores lengths would be helpful.
Plus moving from this site to get the email code meant I had to start the review again!
5 février 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi Lois,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
GO Outdoors Online Reviews Team.
Great service and advice from Reece and…
Great service and advice from Reece and Bruce at the Solihull store ! Very pleased with the goods I purchased .
30 janvier 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bruce in Solihull…
Bruce helped me choose the right boots for my trek in Nepal. He was extremely knowledgeable and patient.
29 janvier 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Customer service was great
Customer service was great, the staff were approachable and friendly. Had a laugh with them at the check out.
Definitely my go to for outdoor clothing!
27 janvier 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Sue and Reece were really helpful today…
Sue and Reece were really helpful today - thank you.
19 janvier 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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