GO Outdoors - Stoke Avis 

4 736
TrustScore 5 sur 5

4,9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... Voir plus


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Stoke

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Royaume-Uni

  • 01782 307800

4,9

Excellent

TrustScore 5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(4 736)

35 808 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Staff

Good choice, most items are fairly priced, and the staff are great - really helpful and friendly

10 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Tom was amazing had a right laugh and…

Tom was amazing had a right laugh and was very polite

9 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Best place for walking boots!

Looking for some walking boots/shoes for our regular Lake District visits with the dogs/family. Excellent range available; almost too good as relied on the advice of the staff to choose a pair! The store was welcoming, tidy and well laid out to find what we were looking for. Caitlin, the staff member who served us was polite, friendly and knowledgeable; how customer service should be- if there is an employee of the month in place, she would be MOST deserving! She’s a credit to the team!

1 août 2026
Avis spontané
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Réponse de GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Smooth talk

Smooth talk, quick action. The staff was very approachable. James claire was very helpful and he sorted out things in quick time

8 août 2026
Avis spontané
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Réponse de GO Outdoors - Stoke

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amy was great very helpful and very knowledgeable

Amy was great very helpful and knowledgeable. 5 stars
Store is great on both levels
Good discounts

7 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Harry at checkoute was most helpful

Harry at chequoute was most helpful, pointed us on the right direction for what we needed, held some items whilst we shopped further and was interested in our travels from the USA into Europe. Very helpful & friendly lad.

Great selection of outdoor gear, with some decent sales discounts.

7 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience with Harry

Waiting at the till to be served, a very pleasant member of staff waved us over to the till, asked if we had found everything we needed and was very professional and polite, honestly if more staff gave as much to their job as Harry, that place would be even better

7 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The lad at the checkout harry was very…

The lad at the checkout Harry was very helpful and had amazing customer service need more people like him in the industry 💯

7 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent, professional and friendly service

Excellent and professional service from Anthony, he was extremely knowledgeable about walking shoes.
Friendly and helpful service from Harry on paying for my purchases. I would highly recommend Go Outdoors in Stoke.

6 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful and attentive staff

Very helpful and attentive staff. Harry on the till was especially helpful

6 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Harry did a great job

Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.

28 juillet 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Absolutely BRILLIANT!!

Absolutely BRILLIANT!!

Product knowledge was unprecedented, brilliant service, polite & professional.

Store was spotless, every rack stacked full of AMAZING priced products.

Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.

27 juillet 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer care

During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.

5 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rory

Rory did. He was helpful,chatty,informative and new his job inside out. An all out pleasant shopping trip for grandsons d of e

5 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly service from Harry and other…

Friendly service from Harry and other staff. Helpful.

4 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

I brought a camping table and air bed, served by Harry who was friendly and polite, great customer service

4 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Decent Footwear

Looked everywhere for a decent pair of trainers, finally found them at Go Outdoors. We were served by Harry who was amazing Thank you

3 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Theresa in particular was really…

Theresa in particular was really helpful and knowledgeable about the products we needed, and sorted out what we needed from a whole range of options. Other staff were also helpful and polite. Thank you.

4 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Jo who was very helpful and…

Served by Jo who was very helpful and knowledgeable

4 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great Service - Tent Exchange

I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.

3 août 2026
Avis spontané
Logo de GO Outdoors - Stoke

Réponse de GO Outdoors - Stoke

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

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