Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Voir plus
L'entreprise a répondu
Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Voir plus
L'entreprise a répondu
Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Voir plus
L'entreprise a répondu
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Voir plus
L'entreprise a répondu
Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... Voir plus
Écrit par l'entreprise
Écrit par l'entreprise

Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Royaume-Uni
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Good choice, most items are fairly priced, and the staff are great - really helpful and friendly

Réponse de GO Outdoors - Stoke
Tom was amazing had a right laugh and was very polite

Réponse de GO Outdoors - Stoke
Looking for some walking boots/shoes for our regular Lake District visits with the dogs/family. Excellent range available; almost too good as relied on the advice of the staff to choose a pair! The store was welcoming, tidy and well laid out to find what we were looking for. Caitlin, the staff member who served us was polite, friendly and knowledgeable; how customer service should be- if there is an employee of the month in place, she would be MOST deserving! She’s a credit to the team!

Réponse de GO Outdoors - Stoke
Smooth talk, quick action. The staff was very approachable. James claire was very helpful and he sorted out things in quick time

Réponse de GO Outdoors - Stoke
Amy was great very helpful and knowledgeable. 5 stars
Store is great on both levels
Good discounts

Réponse de GO Outdoors - Stoke
Harry at chequoute was most helpful, pointed us on the right direction for what we needed, held some items whilst we shopped further and was interested in our travels from the USA into Europe. Very helpful & friendly lad.
Great selection of outdoor gear, with some decent sales discounts.

Réponse de GO Outdoors - Stoke
Waiting at the till to be served, a very pleasant member of staff waved us over to the till, asked if we had found everything we needed and was very professional and polite, honestly if more staff gave as much to their job as Harry, that place would be even better

Réponse de GO Outdoors - Stoke
The lad at the checkout Harry was very helpful and had amazing customer service need more people like him in the industry 💯

Réponse de GO Outdoors - Stoke
Excellent and professional service from Anthony, he was extremely knowledgeable about walking shoes.
Friendly and helpful service from Harry on paying for my purchases. I would highly recommend Go Outdoors in Stoke.

Réponse de GO Outdoors - Stoke
Very helpful and attentive staff. Harry on the till was especially helpful

Réponse de GO Outdoors - Stoke
Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.

Réponse de GO Outdoors - Stoke
Absolutely BRILLIANT!!
Product knowledge was unprecedented, brilliant service, polite & professional.
Store was spotless, every rack stacked full of AMAZING priced products.
Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.

Réponse de GO Outdoors - Stoke
During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.

Réponse de GO Outdoors - Stoke
Rory did. He was helpful,chatty,informative and new his job inside out. An all out pleasant shopping trip for grandsons d of e

Réponse de GO Outdoors - Stoke
Friendly service from Harry and other staff. Helpful.

Réponse de GO Outdoors - Stoke
I brought a camping table and air bed, served by Harry who was friendly and polite, great customer service

Réponse de GO Outdoors - Stoke
Looked everywhere for a decent pair of trainers, finally found them at Go Outdoors. We were served by Harry who was amazing Thank you

Réponse de GO Outdoors - Stoke
Theresa in particular was really helpful and knowledgeable about the products we needed, and sorted out what we needed from a whole range of options. Other staff were also helpful and polite. Thank you.

Réponse de GO Outdoors - Stoke
Served by Jo who was very helpful and knowledgeable

Réponse de GO Outdoors - Stoke
I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.

Réponse de GO Outdoors - Stoke
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