GO Outdoors - Swindon Avis 

I went in looking for a replacement for my Osprey Escapist 32 commuting bag that I’ve had since 2020 and is just starting to show its age. It’s a brilliant bag so a real tough act to replace.

Firstly there is a huge choice of bags to look at and try - sadly Osprey don’t make the Escapist any more so it was trial and error adding laptops and what I’d carry to the bags I thought might work - I kept coming back to the Tempest 33 which is a cavernous one main pocket bag as opposed to the two in the Escapist. I finally settled on the Tempest and here comes the Customer Service excellence offered by Alice and Chris. I had a Strava code for a 20% off on the Osprey website. We all know how tough retail is - so I asked if a deal could be done - it cost me more than online but good service needs to be rewarded.

Rob was very helpful and knowledgeable. A very pleasant experience.

Julie was very friendly and helpful

Rob served me today and was exactly what you hope for with customer service, he answered all questions I had regarding dropshot fishing and was happy to give me advice, great experience

Fantastic service from all of the staff today. But Bella on the checkout particularly shone. Polite, helpful and chatty throughout.

Went to buy a bike for my son and the assistant Morgan talked to him and showed him the points of the Calibre Rail bike. Helped finish the bike and 40 mins later we were walking out. Brilliant service and advice.

We were served by a very helpful gentleman called Rob, who when I mentioned the items were for a DofE expedition this weekend, he told us that we could have a 10% discount. Brilliant 😊

Amazing shop so many great products

Rob was delightful :)

Rob was very helpful and friendly, found us what we needed and helped us renew our membership and access our membership discount. Great service, thank you Rob!

Good discounts with members discount card. Staff are always helpful. Francisco on the till today was particularly helpful.

Julie was very helpful and lovely to talk to

Fantastic staff especially Adam in footwear

I was highly satisfied with the service and professionalism of the staff at Go Outdoors in Swindon, I was helped today by Tay in customer service department and the Care and knowledge of all the products was beyond helpful.

Large selection of good quality clothing ata very good price.
Francisco served us and was very helpful

Alice was quick to assist and super-helpful with our various Duke of Edinburgh purchases. Really good suggestions for suitability.
Good value as usual

Love go outdoors, lovely people lovely items recommend

Very helpfull staff, brilliant customer service.

5-star review

We had such a brilliant experience at GO Outdoors thanks to Emma.

She started with a casual, friendly conversation and very quickly understood exactly what we needed. We were looking for shorts for our rather tall 11-year-old daughter, who is right between child and adult sizes and, as you can imagine, very particular about how things feel.

Before we knew it, Emma had found us armfuls of the right sizes, colours and styles, saving us so much legwork. She got us settled in a changing room and kept checking in, bringing over a few more options as we worked out what suited best.

Emma was honest, patient, humorous, warm and genuinely helpful. It turned what could have been a tricky shopping trip into a really positive and memorable experience. Great customer service is rare, but this was exactly that.

We’ll definitely be back. Thank you, Emma!

Staff member, rob was extremely knowledgeable and helped my son who is a beginner fisherman