GO Outdoors - Taunton Avis 

3 807
TrustScore 5 sur 5

4,9

UNIT 2-3, ST Johns Retail Park, TA1 2BB Taunton, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Service was great. Came to replace mine and daughters walking boots. Met James who was a huge help. Nothing was too much trouble and he was able to accommodate and support us in making a great choice.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went in looking for a new pair of hiking boots, James helped me and was very knowledgeable, A real merit to the company. Helped me pick out the right boot without feeling like he was flogging the most... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We went into grab some fishing gear not really having any idea what we needed. Their fishing guy was on holiday but Jamie stepped up even though he was just as knowledgeable as we were. Jamie’s custom... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Needed walking boots for my children, where James was so helpful, giving us tips to get the right boots, and advice on getting the correct size. Very patient whilst my wife tried on a number of diff... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Taunton

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, Royaume-Uni

  • 01823 792992

4,9

Excellent

TrustScore 5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(3 807)

36 553 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Service was great

Service was great. Came to replace mine and daughters walking boots. Met James who was a huge help. Nothing was too much trouble and he was able to accommodate and support us in making a great choice. Didn't mind at all when my daughter wanted to try on 5 different pairs to see which ones she preferred.

29 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Went in to exchange a tent for a…

Went in to exchange a tent for a different model, and bought a roof box also, all staff very helpful and Alex and Ross helped with getting the larger purchases to my car which I would have struggled with on my own. Great service and friendly staff.

29 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alex was brilliant!

Alex was brilliant, so so friendly and helpful!!

29 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Johnathan served me and helped me to…

Johnathan served me and helped me to buy a new pair of walking boats for dog walking. He didn’t try to push me into any particular pair and he was knowledgeable about quality and price points. He listened carefully and I am very happy with my purchase.

27 août 2026
Avis spontané
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Réponse de GO Outdoors - Taunton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Needed walking boots for my children

Needed walking boots for my children, where James was so helpful, giving us tips to get the right boots, and advice on getting the correct size. Very patient whilst my wife tried on a number of different boots, in varying sizes.
Left with 3 pairs of perfectly fitting and suited boots.
Thanks

28 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop, great Staff !!

Went in looking for a new pair of hiking boots, James helped me and was very knowledgeable, A real merit to the company. Helped me pick out the right boot without feeling like he was flogging the most expensive one and was actually helping me choose to my need's. Every employee I interacted with was friendly and helpful.

27 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Above and beyond customer service

We went into grab some fishing gear not really having any idea what we needed. Their fishing guy was on holiday but Jamie stepped up even though he was just as knowledgeable as we were. Jamie’s customer service was fantastic and he did everything he possibly could so we could go away with everything we needed. He even messaged the fishing guy, who was on holiday, who even replied and helped as much as he could. Thank you fishing guy for taking the time on your holiday to help us out! Jamie was very friendly and very helpful and is a credit to the company. Thank you Jamie!

26 août 2026
Avis spontané
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Réponse de GO Outdoors - Taunton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Went in to buy new walking boots and…

Went in to buy new walking boots and was helped by Jonathan. He helped me choose the best boot for my budget and needs and even let me try on different types of boot to get an idea of how comfortable each pair were. All the staff were friendly and approachable. Impeccable service by all especially Jonathan!

27 août 2026
Avis spontané
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Réponse de GO Outdoors - Taunton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jonathan’s help with sorting the right…

Jonathan’s help with sorting the right Nordic walking poles was very good and many many thanks.

27 août 2026
Avis spontané
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Réponse de GO Outdoors - Taunton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Well done Jonathan !

Jonathan was very patient and helpful when trying different boot sizes and sock commination to find the best fit.

26 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very good trip to Go Outdoors

Very good trip to Go Outdoors. Alex was very helpful with finding everything we needed and went above and beyond what was expected!!!

26 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A great help from Jonathan and Dan…

A great help from Jonathan and Dan with the interest to get my sandals it was a pleasure to do business with them all very helpful at the taunton store will be back thanks

26 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Went not knowing best type of walking…

Went not knowing best type of walking shoe to buy replacing the ones giving me blisters currently. Jonathan’s advice and help sorted the right pair to buy.
Excellent service.

25 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service provided by Jonathan…

Excellent service provided by Jonathan when buying some new sandals.

5 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Still waiting for delivery to store…

Still waiting for delivery to store since 11th August. Estimated collection was the 18th August. No email received confirming delay or any form of update.

14 août 2026
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

We're very sorry that you did not receive any communication regarding the delay to your order. We understand how frustrating it is to be left waiting without an update, and we apologise for this oversight.

Having reviewed your order, we can confirm that it is now available for collection from your selected store. You should have received confirmation once the order was ready, and we're sorry if this was not communicated clearly during the delay.

We appreciate your patience and the feedback you have provided, as it helps us identify where we need to improve our communication with customers.

Kind Regards
GO Outdoors Customer Car

Noté 5 sur 5 étoiles

Dan the till man was the nicest guy…

Dan the till man was the nicest guy I’ve ever met, he helped with my tent and blow up bed. Behind all of that he saved my cat from a fire. GIVE THIS MAN A PAY RISE

21 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Dan the till man was throughly helpful

Dan the till man was throughly helpful, he’s helped me find the right tent and helped me massively. Excellent service from Dan, he deserves a raise ASAP

21 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

James was absolutely brilliant!

James was absolutely brilliant at helping us find the right walking boots for what we needed, he was thorough in finding us the best style and type which would benefit us specifically for the jobs we were doing and new when and how we needed to care for them to keep them in good quality, he spent as long as we needed with us, for us to leave with the boots, insoles and laces! We’d definitely come again, his customer service was exceptional!

25 juillet 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Staff in Taunton Somerset are great

Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days before I’d purchased a tent and the same man who went upstairs this time carried the tent out to the car for me.

10 août 2026
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Helpful staff

Helpful staff
Only 1 negative was a windbreaker thought was £10 turns out was £45 😳 didnt realise until got home
May return

17 août 2026
Avis spontané
Logo de GO Outdoors - Taunton

Réponse de GO Outdoors - Taunton

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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