Tina served me to footwear. She was very knowledgeable and helpful. Her attitude was very professional and nothing was too much trouble for her. I'll definitely be back. Thanks, Tina. Chris, Sheff... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementEagle Street, Bilston Road, WV2 2AQ Wolverhampton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me th... Voir plus
L'entreprise a répondu
Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes. I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
L'entreprise a répondu
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was ve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Wolverhampton
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, Royaume-Uni
- 01902 907455
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wiktoria was exceptionally helpful
18 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very pleasant staff Tansy was very…
Very pleasant staff Tansy was very professional and helpful
16 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Broken coolbox
Broken coolbox. Great staff, Sabrina and manager Marc were really helpful. Problem sorted without receipt, left shop with new item. Thank you for your help
14 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly staff very approachable and…
Friendly staff very approachable and professional.
11 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tanita and abiy are superstars
Tanita and abiy were superstars, very friendly and really helpful
Thank you very much!
10 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Mellissa was wonderful
Went in to look at tents and walking boots. Mellissa was so helpful and knowledgeable in the shoe section. She was also very enthusiastic and it was clear how much she cares for customers. I overheard her recognise a customer from the day before and remember their request
8 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Wolverhampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jess W went out of her way today to…
Jess W went out of her way today to find my member card on the system after I’d forgotten it!
Excellent service.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Not received
Order placed 27 July and still not received. Finally received order after I complained. They said down to technical issues to why no updates where order was. Byt was at store the whole time
27 juillet 2026
Réponse de GO Outdoors - Wolverhampton
Thank you for sharing your review with us in relation to your Click and Collect order.
We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide.
We have reached out to you via the email address provided to discuss the status of your order further, our message will arrive in your inbox shortly.
Kind regards
GO Outdoors Customer Care Team.
Staff are fantastic ( Sabrina )
5 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Jess and John were helpful
Jess and John were helpful, informative, and knowledgeable. They're unhurried approach made my wife and I shopping for new walking boots a pleasant process.
31 juillet 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Wolverhampton
We always aim to provide excellent customer service and we are disappointed that this was not your experience.
We have contacted you via the email address on the order for further details so that we can investigate your experience. Please check your inbox for our message.
We look forward to hearing form you.
Kind regards,
GO Outdoors Customer Care Team
Had a good time easy to get the stuff I…
Had a good time easy to get the stuff I needed and a very well done the worker Mel she was very helpful and a good laugh deserves a pay rise if you ask me
1 août 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Denton was just brilliant
Denton was just brilliant. Went to get a new gas bottle thinking it was empty as our gas bbq had stopped working. Denton said it was still half full so maybe the regulator was gone. He tested mine with me and recommended what to buy. I was a bit nervous messing with gas and he told me exactly what to do. Knight in shining armour!
29 juillet 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
ICadac cook 2 pro 3 box damaged
I brought a Cadac cook 2 pro 3 today and the box had slight damage the staff went above and beyond to check that everything was there and undamaged. Brilliant Thank you Denton and Ann-marie top staff.
28 juillet 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Went on the 19th only had 3 items out…
Went on the 19th only had 3 items out of 5 no phone or email to say the other parts were in went on the 25th had to wait Twenty minutes to find the order then 1 part was missing which they were very happy to refund the money but not keen to replace the missing item
20 juillet 2026
Réponse de GO Outdoors - Wolverhampton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff super helpful and friendly
Staff super helpful and friendly. Great advice and came away happy.
26 juillet 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and support
The service and support from Jo was fantastic, very knowledgeable around camping which gave me the confidence in me purchase my first family tent.
22 juillet 2026
Avis spontané
Réponse de GO Outdoors - Wolverhampton
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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