GoSingles Avis 

220
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had a great holiday at the Olympos Hotel in Hisaronou. My big birthday was celebrated with a delicious cake and fireworks and obligatory singing happy birthday. It was lovely seeing Jayne for the seco... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The boat was clean, modern and well equipped. The staff were brilliant and worked so hard to keep us happy. Other passengers seemed very nice and there were 14 different nationalities. In my opi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been single holidaying for 14 years to hisaronu and this year was my 2nd year with go singles to Olympos in turkey ..! I love the place, it’s my second home The hotel and pool are in the... Voir plus

Noté 1 sur 5 étoiles

Returned from GoSingles holiday to Tenerife, have had many great holidays with them in the past, but the holiday rep Sabina did not meet us at the airport. There was no meet & greet, didn't see her... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste

Écrit par l'entreprise

Holidays designed exclusively for solo travellers aged 30s, 40s, and 50-plus, our singles holidays offer the perfect opportunity to connect with like-minded individuals in a secure group setting, all while saving you money on single supplements.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

220 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,9

Tous les avis

(220)

45 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

My experience of the company following weekend in Harrowgate

My experience of the company following a recent singles weekend is that they are unorganised and unprofessional. I fully understand that Covid restrictions resulted in some changes to the programme and some of the hotel services however it was quite clear that no alternative plans had been made and very little communication had taken place between Gosingles and the hotel both of which I would have thought were priority actions given the situation. Our Rep à very friendly lady was clearly out of her depth and at a loss as how to handle the problems we were faced with. Gosingles refuse to reimburse us for the lower grade of rooms, poor service and meals the hotel supplied. I would not recommend this company.

28 octobre 2020
Avis spontané
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Réponse de GoSingles

Dear Kim

We note your comments and would stress that it is always our intention to offer the best possible service for every aspect of our client’s holiday and whilst infrequent it is always disappointing to be told of instances where a guests holiday arrangements may not have proved entirely satisfactorily.

Your original booking for the event was confirmed subject to Covid 19 restrictions on meal services, music and entertainment and these restriction changes at regular basis at a short notice. Whilst we make every effort to adhere to the itinerary published, our guest’s health and safety are important to us and we appreciate some aspects of the event were not up to your expectation due to the government restriction.

We are sorry that we did not live up to your expectations, during this challenging period for travel and hospitality sector and we do hope that we will be able to provide a standard of service that meets with your expectations in the future.

Thank you for taking the time and trouble to write to us and for the benefit of your feedback.


Yours faithfully,

Mark
Go Singles

Noté 1 sur 5 étoiles

Absolutely awful...

Absolutely awful.... Customer service is awful. Especially with the virus. Saying no to a refund. Fighting for a refund.
Then at last got it.

23 juin 2020
Avis spontané
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Réponse de GoSingles

Dear Sharon

We are sorry to hear that you are dissatisfied with the level of customer service received from
Go Singles. I m pleased to hear that you have received your refund as you can appreciate this has been an unprecedented time for travel industry due to Covid -19 pandemic.

We have been dealing with large volume of operational issues with majority of our staff working from home therefore we have not been able to meet our expected standard of service during this period.

We do take all our guests feedback seriously so that we can make improvements, and offer the highest standard of service that our customers have come to expect of Go Singles.

I sincerely apologies for the delay in dealing with your query.

Yours sincerely

Claire
Manager - Customer Services

Noté 5 sur 5 étoiles

I have been on many singles holidays…

I have been on many singles holidays over the years and some companies have ripped me off by over charging for average holidays. I recently went on an all inclusive holiday with GoSingles to Tenerife for £599 for 7 nights and so far this has been the lowest priced singles holiday I have ever been and excellent value for money. Some companies charge extortionate price to go on their singles holiday but whilst comparing I found GoSingles £300 to £400 cheaper than other companies so now there is an alternative go with GoSingles.

3 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Fab India with Go Single !!

I choose Go Singles for India Golden Triangle tours after considering same holiday with another operator whom I had dealt with in the past, but they were approximately £800 dearer for the same holiday. Booking process and communication was exceptional and on arrival in Delhi, our guide met the group at the airport and stayed with us throughout the tour. The hotels were good, and we had excellent local guides in Delhi, Agra, Japiur and Pushkar. Beware of the roads and traffic It was a little scary at times. For India Golden triangle tour Go Singles is your best option and I’m planning Cuba with them not only for the price but for their service too.

20 avril 2020
Avis spontané
Noté 4 sur 5 étoiles

Problems with GoSingles resolved to satisfaction.

I have left two previous reviews based on lack of resolution and trust. Since that time I have been contacted by the Director of GoSingles and he has explained what went wrong and has given me a full refund. The issues with TTA have apparently been resolved and they now state they are still members of TTA and therefore ATOL protected. 4 stars for the fast resolution and the full refund which went into my bank within 24 hours. I would suggest when booking, first port of call will be to ensure an ATOL certificate is issued upon payment and if it isn’t contact GoSingles. If you don’t get your ATOL certificate contact Trusted Travel Association.

15 janvier 2020
Avis spontané
Noté 1 sur 5 étoiles

No travel protection - avoid

I called the travel association yesterday and this companies protection and bonding has been cancelled. GoSingles still advertise full protection on their website, more lies.

Avoid at all costs .

4 janvier 2020
Avis spontané
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Réponse de GoSingles

We have reported above posting as misleading to Trust Pilot and requested removal however we have been notified that the author has rejected the request. For the records Go Singles is financially protected by Civil Aviation Authority and the ATOL number 11633.

Noté 1 sur 5 étoiles

steer clear of gosingles they have no ethics or morals ,

I booked a holiday with gosingles to Tenerife ,in December to find when we arrived at the hotel that there was only
three of us ,had we been given the choice we would had cancelled the holiday ,
Gosingles should have notified us of the numbers ,at least to have cancelled the holiday or gave us alternate dates,
our rep could not understand our plight,
Steer clear of gosingles there ethics are questable

20 décembre 2019
Avis spontané
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Réponse de GoSingles

During pandemic we had many last minute cancelations and changes. We would like to offer our apologies for any disappointment you may have experienced.

Noté 1 sur 5 étoiles

I have booked Splendours of Morocco and…I have concerns

I have booked Splendours of Morocco and after reading reviews I have had some concerns. GoSingles are a member of Travel Trust Association and I got in touch with the TTA. TTA said that GoSingles should still issue an ATOL Certificate as soon as I paid my money. I paid the full amount as soon as I booked and I have not received an ATOL certificate yet. I have spoken to GoSingles and I understand that the holiday is dependant on numbers and they need another two persons. They said I should be informed in January if the holiday is going to go ahead. So my star rating is purely based on the lack of ATOL certificate which should be issued for customer peace of mind which i haven’t got yet. If the holiday is cancelled and my money is immediately refunded or the holiday goes ahead, then I will review the star rating.

16 décembre 2019
Avis spontané
Noté 3 sur 5 étoiles

Pleasant surprise!

I read some bad reviews on Trip advisor on this company,
I had already booked my holiday with them to Cuba, and paid the full amount
I go rattled, so asked for a refund. The lady I spoke to said she would have to check with her manager. Stalling tactics I thought...
This morning I rang them back and was told I would get a full refund.

I was so pleasantly surprised.
OK they haven’t been in business long. But if there reviews improve, and I read about experiences like mine, I will book with them next year.

Keep it up GoSingles!

This is a genuine review.

7 novembre 2019
Avis spontané
Noté 1 sur 5 étoiles

False claims of past customer reviews and protection of monies

False claims for a new company only established in companies house in summer 2019. Is an ex director of Solitair holidays. Their claims of 'guests love us' and nice reviews and pictures cannot be true. I have received email marketing from this company having never registered with them, i had registered with Solitair. Where did GoSingles get my email address? I will report to the Ofcom. The holidays maybe cheap, but i will avoid.

They have no ATOL protection when I enquired with CAA in August 2019. I have spoken to the Travel Trust assoc and they cancelled their membership in December 2019 - the company has no protection as of January 2020.

31 août 2019
Avis spontané
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Réponse de GoSingles

We have reported the above posting as misleading to Trust Pilot and requested removal however we have been notified that the author has rejected the request. For the records Go Singles is financially protected by the ATOL number 11633.

Noté 1 sur 5 étoiles

This company does not have 20 years…

This company does not have 20 years experience. Only set up this year by the guy who used to run Solitair Holidays.

29 juillet 2019
Avis spontané
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Réponse de GoSingles

Dear Julie,

The executives who operates Go Singles has over 20 years experience in the industry previously worked with many tour operators in the UK and overseas. Go Singles would like to assure you that years of research and time are invested in developing our products so that our guests can enjoy the best holiday experience ever. We hope you will take the opportunity to join on our holiday and we value your feedback.

Kind regards,

Go Singles

Noté 1 sur 5 étoiles

Strange experience with this company

Beware - This appears to be a new singles company set up in October 2019 when I checked on companies house it is owned by the ex Solitair Director.

As of November 2019 when I checked a holiday with this company- I am not sure what protection and when I asked for a quote they said it was protected by Easyjet flights. They couldn’t give me flight details , really bad service. I will avoid this company

They since reported by review and said it was incorrect . Today - 8 January , I called the Travel Trust and they told me the license was cancelled before Christmas. Therefore my review is correct regarding the holiday booking experience I had.

17 juillet 2019
Avis spontané

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