GP at Hand Avis 

Swift and to the point

on time
professional Dr

Took a long time to get an appointment. Despite havign the issue foe a month already I was told to come back if I still had it in another month (assume it will again take a long time to get an appointment) so overall not very helpful

Very easy to use service from the comfort of your home. Would highly recommend.

I had a disappointing experience with the Digital GP at Hand service. My first appointment with Rebecca was delayed by 30 minutes, which was already frustrating. There were issues with the video connection, so the entire interaction felt impersonal and disjointed. Although she was polite, for an urgent issue, she only provided a link to book a face-to-face appointment—scheduled for three weeks later, which is completely unacceptable for something requiring urgent attention.

I hoped the next appointment with Nazia would be more productive, but it was equally unsatisfactory. She only partially addressed my main concern and ignored a more pressing issue, simply sending me another link to book yet another appointment, again with a wait time of 2-3 weeks. This lack of attention and delayed care has left me questioning the effectiveness and reliability of this service for urgent healthcare needs.

The experience was great as always. Happy with this service.

Thanks for your interest.

I booked the appointment two weeks in advance, the doctor was 20 minutes late, didn't apologise and then proceeded to be useless.

I had a great experience with my recent consultation through eMed with NHS GP at Hand. The process was smooth, and I appreciated how easy it was to book an appointment online. My GP was attentive, professional, and took the time to understand my concerns thoroughly. The consultation felt personal, and I came away with a clear treatment plan and follow-up steps. This service makes accessing quality healthcare so much easier and more convenient. Highly recommended!

Meron was super quick and made me very comfortable and was clear with all her explanations.

I spoke with Robert Nelson. He was really helpful and had thoughtful responses. Went out his way to help and provide reassurance and support for me in a tough time.

Excellent doctor, great, comprehensive consultation and examination. Good and clear advice for things to do after the appointment

Professional

Not keen on the computerised self check in, but the clinician was wonderful. And made the experience (an annual diabetes check up) a pleasant one. 22

Phone call was on time, with a well-informed, helpful practitioner.

It took a week to get an appointment, I had 2 things to discuss, but was told I was out of time so had to make another appointment (have to wait another week for that!)

The places for tests are only central (not the local hospital literally 10 mins walking distance away), so I have to travel for 1.5 hours to get a test, so in total 4 hours of my day

I was referend to a hospital, again it's 1.5 hours journey time, no space for parking, so a total of 5 hours just for a check up

I had to wait for this appointment for 3 weeks. The GP was then half an hour late. This is not what an online health service should be like and definitely not what this company was like several years ago. I’m considering going back to a standard GP practice as this online company doesn’t give you the advantages it used to provide.