GP at Hand Avis 

Difficult to secure an appointment
One of my appointments got cancelled by the surgery. Overall they are okay.

Diabolical company, avoid at all costs! I’m on HRT gel and anti depressants, all of a sudden my HRT has disappeared from repeats so I can’t order it and I need to speak to a dr about that, I searched all the way through to end of feb next year and still no appointments, tried phoning but you can never get through to anyone, I even wrote a letter of complaint detailing I needed to speak to a dr and they just said to make an appointment with a pharmacist( which I have done before and the pharmacist said they couldn’t do it I needed to speak to a dr) and now my antidepressants have now run out and I ordered them over a week ago, this company is incompetent, I’m going back to my old surgery, you can’t mess around with peoples medication especially antidepressants, they need reporting this company.
Please note that I have left the surgery in November and my notes from gp at hand have still not been sent to my new gp, there is no email address that I have found that is the right department to request this, each email bounced back informing me it was not the right department and you can’t call them as no one answers the phone, since my new gp doesn’t have my notes I have been off several medications now which has caused me deep distress,utterly shambolic company.

I appreciate the professionalism of the Doctor

Do not use this service. They cancel appointments consistently, give you no reason for the cancellation and they do not reschedule for you or offer any assistance, you just end up having to wait another whole month just to for it to be cancelled again. They charge you to do paperwork, they get it wrong or they dont give it to you and you will never get a refund for it. They also lose referral details so you never get seen by specialists either.

Great phone call, very helpful. Straight forward and easy to talk to

Where is the link to book the blood test?

Great service!
Ive struggled for years trying to get doctors appointments. Often having to waste 4-6 hours for simple things. This allows me flexible access to medical professionals 7 days a week

I’ve been on eMed since it was Babylon and it used to be amazing but has completely fallen apart in the last 6 months for NHS patients since it’s been taken over. There are literally NO APPOINTMENTS and it’s impossible to see or talk to a doctor. Do not use it you’re not paying.

Always helpful and satisfied....amazing

No appointments availability and impossible to talk to someone in person. The chat is disabled for NHS patients and the phoneline is literally a series of recorded messages pointing back to the app.

Easy check in, clinic ran on time, waiting area very calm and clean. Clinician was lovely

The psychologist didn't visibly know my case in advance despite ample documentation was provided. She seemed like she was reading notes for the first time and making stuff up on the spot. At least that's what she sounded like.
To top it off, she had very low empathy, constantly bringing up the same question (over 6 times), to which I had responded already earlier. This being a sensitive question it kept torturing me instead of calm and appease me. I do not recommend that person for any form of therapy

This service used to be fantastic but as others have said it has totally fallen apart for NHS patients. No upcoming appointments available WHATSOEVER so it's unusable. Also they have gotten rid of the chat feature so now you can only get in touch via phone which can take ages. I also paid to have a form completed for private medical cover which I have had to wait over 30 days to receive. Just a complete nightmare, will have to move practice.

I initially found GP at Hand convenient for minor issues, but things fell apart when I needed real care. Appointments were repeatedly cancelled, delaying treatment. When I finally got a hospital referral, it was so poorly written that the hospital rejected it. This experience was the last straw—I’ve since moved to a different practice, and the contrast in care has been night and day. I wouldn’t recommend GP at Hand for anything beyond the most basic concerns.

Went in for blood test, great service.

Booking process and availability of appointments is appalling. If you are considering switching I would avoid.
The GP I spoke to when I could finally get an appointment on the other hand was so helpful, considerate and efficient.

Before being taken over by a US health firm, this remote GP was excellent. Since it was taken over, it has fallen short in every way imaginable - I now use 111 or A&E as my GP due to their incompetence. A summary of my experiences:
- Being told to do 111 or go to A&E for almost every issue because there are no GP slots available for months
- Consistently failing to upload my prescription for serious heart condition, despite me contacting various occasions - resulting in having to get emergency prescriptions
- 2 hour waits to speak to advisors who just send you round and round in circles
- Failure to follow-up from tests without constant reminders. I did a test 4 weeks ago and even though the NHS has completed it, eMed still have not uploaded it or informed me about the results
- I had to email eMed a detailed hospital report as they lost my records and as a result were not even aware of my long-term condition
Genuinely worries me that they are allowed to give out this service - I worry for patients who are less pushy than I am who would be fully lost in their system.

Unusable since eMed took over. There are no appointments available whatsoever anymore. You have to wait at least 3 weeks to see a GP. It is clear that all their capacity is used for their private plans. Totally unacceptable.