I ordered two bracelets and when they arrived one was unfinished and faulty. You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply... Voir plus
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Lisez les avis des autres
I ordered a ring but when I tried to track it I had a message stating order could not be found. Sent message via on line form with no response. Tried to e mail but unable to send. I googled the e mai... Voir plus
Ordered from Gace’s copper Nothing arrived except a email saying its been delivered Delivery company don’t recognise the tracking number. Every email received from Grace’s copper says the same thi... Voir plus
While Grace’s Copper’s site touted their quality, I’ve gotten better rings out of gum ball machines. I was expecting more from the $40. price. It started staining my skin before a week was complete. T... Voir plus
1,9
Bas
28 avis
Aucune trace de demande d’avis
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Very poor customer service
I ordered a ring but when I tried to track it I had a message stating order could not be found. Sent message via on line form with no response. Tried to e mail but unable to send. I googled the e mail address and it is not legit. The ring has now arrived. It came in a nice box, and looks ok. Time will tell if it’s pure copper. This company needs to sort out their tracking and customer service.
22 septembre 2026
Avis spontané
Don’t buy from this firm
I ordered a ring and a necklace. They delivered the wrong necklace. I emailed asking for them to send the right one but they never replied.
Then I discovered that the ring reacts to a magnet which if it were pure copper as the website « guarantees » it wouldn’t. I emailed again and asked for a refund and again heard nothing.
I have now heard from the firm. They have offered a 15%refund and I don’t have to return the jewellery or a 50% store credit against another purchase. I’ve rejected both options and I’m waiting to see what happens next.
I wouldn’t recommend anyone to use this firm.
12 septembre 2026
Avis spontané
Refuses to provide product ordered
I purchased an adjustable copper bracelet and was sent a solid one. I have emailed five times so far, as the site claims "100% guarantee". I requested a return label and for the product I actually ordered to be sent and have gotten nothing but run around. One customer service rep actually offered me a partial refund and to keep the bracelet sent, ridiculous, if I wanted this one I would have ordered it.
28 août 2026
Avis spontané
Took a while to receive, item was broken
Took a while to receive. Item was broken and emailed them 3 times and used their online contact to no avail.
You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply. So there is no way of contacting them.
Avoid this company.
10 septembre 2026
Avis spontané
No response from them
I ordered two bracelets and when they arrived one was unfinished and faulty. You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply. So I have no way of contacting them. Avoid this company. They say they have good reviews but I can’t find any genuine ones.
Update: still no response. Raised a dispute through my bank and they’ve refunded my money.
Seems several companies with same copper jewellery operate and all have complaints re no contact. I thought this company was based in London as it gives that as address but I doubt that very much now.
11 septembre 2026
Avis spontané
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