Horrible bank. 5 days in and still no account. They keep coming back with more and more questions. It takes an act of God to open an account here. There are much better solutions then Grasshopper.... Voir plus
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Lisez les avis des autres
A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... Voir plus
L'entreprise a répondu
Everything is very easy, from application, to managing the accounts (even if you have multiple one). Customer service is always very precise, knowledgeable, courteous, and—above all—ready to find a so... Voir plus
L'entreprise a répondu
The representative (Derek?) is a superstar, I have had his assistance in the past, he is friendly, efficient, and always handles the issues for me fast!
À propos de l'entreprise
Écrit par l'entreprise
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and commercial real estate lending. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Écrit par l'entreprise
- Our Mission
- Grasshopper is a client-first digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere. We seek to add new perspectives for stronger innovation and better performance, enabling mutually beneficial opportunities for both our clients and our employees to grow and thrive.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. In order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience. Guided by our mission to serve the innovation economy, our goal as a client-first digital bank is to continue to offer innovative, leading-edge products, services and technologies to improve our customers’ financial lives. Whether it’s helping small business owners keep track of their finances or providing firm-focused solutions for venture capital and private equity, we are committed to being the forward-thinking financial partner you can trust.
Coordonnées de contact
261 5th Ave, Suite 610, 10016, New York, Etats-Unis
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
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4,1
Bien
410 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The representative (Derek?) is a…
The representative (Derek?) is a superstar, I have had his assistance in the past, he is friendly, efficient, and always handles the issues for me fast!
21 avril 2026
Low wire fees
21 avril 2026
This is a great bank with amazing…
This is a great bank with amazing customer service! The only problem I have is you have to wait to long for money to transfer. When you run a business and need to get workers money fast you can’t everything is 1 - 3 business days. I tried doing a wire and that took 5 days.
15 avril 2026
Réponse : Grasshopper Bank
Hi Roxanne -
We appreciate you taking the time to share your feedback, and we’re glad to hear our team has made a strong impression. We understand how critical timing is when you’re running a business, especially when it comes to paying your team, so we appreciate you bringing this to our attention.
In this case, the delay you experienced was tied to the nature of a new business account relationship. As a federally regulated bank, we are legally required to perform due diligence to verify the identities of our clients and legitimacy of the businesses entities we support. Transfer speeds can also vary depending on the method used, timing of the request, and processing windows, but we know that doesn’t make delays any less frustrating.
We’re continuously working to improve speed and consistency across all payment options, and if timing is ever tight again in the future, our team is always here to help you find the fastest available way to move funds. We appreciate the trust you place in us and look forward to earning that fifth star over time.
Only Forward,
Grasshopper Bank
Service with real humans
I'm enjoying the business account and would recommend this bank to other businesses
14 avril 2026
Réponse : Grasshopper Bank
Hi Ana -
Thanks for the 5-star review! It’s great to hear you’re enjoying your business bank account and that our team has made a meaningful impression. Providing a human-centered experience is exactly what we aim for, especially when digital banking can often feel anything but personal. We truly appreciate the recommendation and look forward to contiuing to be a reliable banking partner for you and your business for years to come.
Réponse : Grasshopper Bank
Hi Scott -
Thanks for taking the time to leave a review! It genuinely means a lot to our team. We put a lot of care into being proactive and responsive when it matters most, so it’s meaningful to know that’s coming through in your interactions. We’re grateful to have you with us and look forward to continuing to support you and your business.
Very easy to use online banking!
14 avril 2026
Réponse : Grasshopper Bank
Hi David - Thanks for taking the time to leave a review! We’re happy your're enjoying your digital banking experience. Keeping things simple and straightforward is something we care a lot about, so it's rewarding to hear that approach is resonating with you. :)
Few frills, plenty of substance.
Everything is very easy, from application, to managing the accounts (even if you have multiple one). Customer service is always very precise, knowledgeable, courteous, and—above all—ready to find a solution. The rates are very competitive.
10 avril 2026
Réponse : Grasshopper Bank
Hi Andrew - Thank you so much for taking the time to leave a review! We love how it gets right to the heart of what we're building here at Grasshopper, a real bank that delivers real value, not just bells and whistles. Your success is our success, and knowing we're a reliable partner for you and your business is the best feedback we can get!
Horrible bank
Horrible bank. 5 days in and still no account. They keep coming back with more and more questions. It takes an act of God to open an account here. There are much better solutions then Grasshopper. Try Found or Lili (Sunrise Bank NA.) Much better experience and quicker service. Grasshopper is a joke. They hop backwards when others take you forward.
9 avril 2026
Avis spontané
A convenient online bank with great UX…
A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I need in a business banking account: simple saving, easy to use checking with overdraw protection, simple to setup ACH transfers, rapid response from online support.
8 avril 2026
Réponse : Grasshopper Bank
Hi Owen,
Thanks so much for taking the time to leave a review and providing thoughtful feedback! We’re thrilled to hear that our digital platform is resonating, making business banking more convenient, faster and intuitive is exactly what we’re going for.
We hear you on Zelle, and the good news is our team is actively exploring ways to expand our payment capabilities to better serve our clients. Your input helps guide what we focus on next, so keep it coming!
We’re committed to maintaining the 5-star experience you’ve come to expect, so if there’s anything else on your mind about how we can improve, do not hesitate to let us know.
The customer service professional was…
The customer service professional was knowledgeable, engaged and respectful. Issue was resolved.
7 avril 2026
Réponse : Grasshopper Bank
Hi Victor,
Thank you for the 5-star review! We’re so pleased to hear your experience was seamless and stress-free from start to finish.
It’s one thing to fix a problem, but it’s another to make sure you feel supported throughout the process. Knowing our team’s expertise and approach made a difference for you is the best feedback we could ask for.
We truly appreciate the trust you place in us and look forward to continuing to support you and your business with the same level of care and consistency moving forward.
Invasion of personal privacy by asking…
Update:
Once the personal information was provided the transfers started to occur. Still slow but working.
Invasion of personal privacy by asking for documents that contain a lot of personal information. It would be nice to know what information can be redacted so requirements are met without providing unnecessary information.
30 mars 2026
Réponse : Grasshopper Bank
Hi there,
Thank you for taking the time to share your experience. We recognize that perspectives on data sharing may vary, and what is a standard regulatory procedure from a banking standpoint can feel like a significant request for personal information from a business owner’s point of view.
However, as a federally regulated bank, we are legally required to perform due diligence to verify the identity of our clients and the legitimacy of the business entities we support. In some situations, additional documentation is required to confirm business ownership and certain account activity. These measures are not discretionary and are foundational to help protect our clients and the broader financial system.
Our goal is to request only what is necessary, and all information is handled with the highest level of security and privacy safeguards. If you are ever unsure about what is being requested, or would like help understanding the process, our Client Services team is ready to assist. We appreciate your continued cooperation and remain committed to helping you meet these requirements while ensuring the process is as simple and straightforward as possible.
Only Forward,
Grasshopper Bank
Briana was terrific!
1 avril 2026
Réponse : Grasshopper Bank
Hi Ada,
Thank you for the 5-star review! We’re so pleased to hear that Briana made such a memorable impression on your experience.
Our Client Services team strives to bring care, attention, and thoughtfulness to every interaction, and it’s especially rewarding to know Briana delivered that for you. We will absolutely be sharing your kind words with her—recognition like this truly means a lot.
We deeply appreciate the trust you place in us, and look forward to continuing to support you and your business with the same level of care and consistency moving forward.
The representative whom I spoke with…
The representative whom I spoke with listened to what my issue was. After hearing, he explained what was happening. So he succeeded in reassuring me that in three days my transaction would occur. And that I had not made any errors. And I am so satisfied that he was correct.
1 avril 2026
Réponse : Grasshopper Bank
Hi Lynnette,
Thank you for the 5-star review! We’re pleased to know your experience provided the clarity and confidence needed during an important transaction.
When it comes to money movement, taking the time to listen carefully, explain what’s happening, and set clear expectations is essential. Our team is committed to ensuring you feel informed, reassured, and fully supported throughout the process, and it’s especially meaningful to know that approach made a difference for you.
We truly appreciate your trust and look forward to continuing to provide dependable, thoughtful support whenever you need us.
Great Customer Service!
1 avril 2026
Réponse : Grasshopper Bank
Hi James,
Thank you for the 5-star review! We’re so pleased to know your experience reflected the level of service we strive to provide every day. It’s rewarding to hear that your experience left a strong impression. We appreciate the opportunity to support you and your business, and we look forward to being a reliable partner you can count on for years to come.
Réponse : Grasshopper Bank
Hi Joseph,
Thank you for taking the time to share your feedback. We appreciate you being candid with us.
We’re sorry to hear that your experience with our Client Services team felt less supportive than it should have. That’s not the impression we want to leave. Our goal is to ensure that every interaction is helpful, responsive, and genuinely focused on solving what matters to you.
After taking a closer look, it seems there may have been a disconnect in how the experience came across. While we were able to resolve each of your requests, we recognize that it may have felt different on your end, and we truly appreciate you bringing that to our attention. If there’s anything you feel wasn’t fully addressed, we’d welcome the opportunity to make it right or escalate it as needed. In the meantime, we’ve passed your feedback along to our team, so we can continue learning and refining our processes, ensuring every interaction delivers the level of support you both expect and deserve.
We appreciate the trust you place in us as your banking partner and look forward to earning your confidence and 5-star rating in the future.
Only Forward,
Grasshopper Bank
I was able to get a human on the phone…
I was able to get a human on the phone in less than a minute. Everything is simple and user friendly. The structure allows for up to 4 equal owners on the business account which isn't always an option at other banks.
27 mars 2026
Réponse : Grasshopper Bank
Hi there,
Thank you for the 5-star review! We’re so pleased to know your digital banking experience felt both accessible and easy to use from the very beginning.
Having immediate access to knowledgeable support, with a platform that is intuitive and built with real business needs in mind, can make a meaningful difference in day-to-day operations. It’s especially rewarding to hear that the flexibility of your account setup aligned well with how you run your business.
We truly appreciate the trust you’ve placed in us and look forward to continuing to support you and your business as your needs grow and evolve.
Réponse : Grasshopper Bank
Hi Anuradha,
Thank you for the 5-star review! We’re so pleased to hear that your experience has been smooth and well suited for your startup.
Having a banking partner that supports forward momentum without added complexity can make a real difference when you’re building something new, and it means a lot to hear that approach is working well for you. We truly appreciate the trust you place in us and look forward to celebrating many milestones together.
Account opening and deposit was easy.
21 mars 2026
Réponse : Grasshopper Bank
Hi OJ,
Thank you for the 5-star review! We’re so pleased to hear that getting started with your account and making your first deposit was smooth and straightforward from the very beginning. Opening and funding a new business bank account should feel like progress, not a hurdle, which is why we’re intentional about making the experience as clear and efficient as possible. It’s rewarding to know that it worked exactly as intended for you. We truly appreciate the opportunity to support your business and look forward to being a reliable, long-term partner moving forward. If there’s anything you need as you navigate the platform, we’re always just a call, click, or message away.
Only had the account a little over a…
Only had the account a little over a week and so far so good. I am looking forward to a long relationship
18 mars 2026
Réponse : Grasshopper Bank
Hi Doreen,
Thank you for the 5-star review! We’re happy to hear that your experience has been positive right from the start. Opening an account and building a new banking relationship is an important step for a small business, and we’re committed to delivering that consistency even as your needs grow and evolve over time. We’re truly grateful to be part of your journey and look forward to being a trusted, reliable banking partner for the long term.
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