Poor workmanship
This review is regarding my family’s dissatisfaction with the workmanship on a headstone engraved in October 2023 by Graystone Monuments, Stockton, CA.
Our dissatisfaction stems from the lack of quality of the engraving for my mother who died February 16, 2023 and is now buried in San Joaquin Catholic Cemetery in the same plot as her husband. Her husband died in 1995 and his information was already on the headstone. ln March 2023 I engaged Graystone Monuments to engrave my mother's information alongside his. I provided a mock-up of the wording and expected the new engraving to match the existing engraving. It does not. The new engraving font is slightly smaller, not as deep, and not as wide. After they did the work, the new information did not match the old and was hardly visible. I provided them photos showing the problem.
There were several conversations with them on this subject, with their last email to me on 3/16/2024 saying “There is nothing else we can do for you.”
It appears to me that their on-site engraving capability was either insufficient or their craftsman was not qualified. Their only suggestion was to let the marker age and no one would be able to notice the difference.