green-mopeds.com Avis 

Purchased my electric moped (Supersoco TSx) from Green Mopeds a while back. Bike was delivered by the boss who was very courteous. It was a great bike and I had great fun with it. I hadn't been on a moped for 30 or so years, but once I got my feet off the ground and onto the pedals I had a Super time! Got a few wows! From bystanders! I eventually sold it to someone from Lithuania, due to the Cost of Living Crisis. I would definitely buy this bike again, if and when I am able. A great bike and professional service. Thank you.

I bought a Keeway Electric Blue Shark 80 back in March 2023, so far no problems at all moped works really well and I think that's due to Jeremy who meticulously completed the bike checks to assure he was delivering a great quality product. I appreciate that and also the honesty, guidance and support I received along the way.

Great Job Jeremy!

Great service. Delivered with care

Green-mopeds and Jeremy have been great. I bought a Super Soco TCMax and I absolutely love it. Great learner bike. Jeremy was extremely helpful when trying to make a purchase decision, with a really quick and simple test ride process. Have been back multiple times for routine service and even a part replacement. Wouldn't go anywhere else for an electric motorcycle in London.

Just wanted to say thanks to Jeremy. The lexmoto cypher I brought has been great so far. Jeremy has answered all questions and still has been helpful after the purchase and after the delivery of my bike. Green mopeds is a very trustworthy dealer and I will be using them in future when I upgrade and recommending them to friends and family. Keep doing what you do.

Great choice of bikes,very good customer service, very knolagable on every bike I asked info on.

The team at Green mopeds are super-helpful and have been very quick to answer any queries.

I purchased a Voge ER10 from Green-mopeds as my first electric motorbike.

Jeremy explained all the pros and cons of the bike vs the competition and let me have a test-ride before buying. His mechanic who I think was called Wade showed me all over the bike as part of the handover so that I knew what controls did what.

Ive had no issues with the bike and have had it serviced since by them which was done while I waited. I was keen to see what they did as part of the service and they were happy for me to watch to understand what was covered.

Am more than happy to recommend them.

I was buying my first electric moped and i called Green-Mopeds for some advice. After discussing the options I had and providing clear and honest advice about the options, to my surprise Jeremy volenteered that I looked at the Trust Pilot review left before this one.

He explained what had happened over 1 year ago and im not sure there are too many companies that would purposely direct potential customers to look at negative reviews about them so that i had a real sense of what people have experienced. Normally people would try and hide that. In doing so, he actually gave me more confidence that I was making the right decision not only about the bike i was purchasing but dealing with Green-Mopeds in general.

Its interesting that there has only been one review on Trust Pilot but many many more on Google which are overwhelmingly positive.

To date my bike has performed faultlessly and have absolutely no complaints and it must be said, that even the other negative reviews are more about expectations than actual problems.

I have no qualms in recommending them.

I purchased a SuperSoco CuX electric moped from green-mopeds.com and my experience from the very beginning has been nothing short of alarming.

Upon receiving my moped, I was dismayed to find it defective and potentially life-threatening. Astonishingly, the dealer only has three primary assembly tasks, and they botched them. The handlebars and front wheel spindle, vital components for safe operation, hadn't been appropriately tightened. Within days, the handlebars began to shift alarmingly. If this had continued unchecked, a jammed bolt could have locked the forks, leading to a severe, even catastrophic accident.

Their response to this severe oversight? A casual recommendation for a DIY fix, which is a far cry from the professional service one expects when purchasing a brand-new vehicle.

Another glaring oversight was the cross-threaded fixing on the front panel - leaving it rattling. While not inherently dangerous, it was a testament to the careless assembly and disregard for quality assurance.

In the year that I've owned this moped, it's been a cascade of issues: intermittent power cutouts, persistent battery error lights, unpredictable power delivery, and a disconcerting decrease in battery range. Annoyingly, a quarter of this time, the bike was with either the manufacturer or green-mopeds.com for repairs.

After a recent three-week stay with green-mopeds, the moped was returned with a faulty front brake, the very problem I'd flagged. It's clear they hadn't thoroughly inspected or tested the vehicle despite my very precise description of the problem. Despite this extended repair time, they managed to rectify only one of the multiple issues I reported.

Throughout this tumultuous year, the moped has never been in perfect working order. When I sought a full refund, their offer was paltry - a mere half of its original value after only a year and 2,000 miles. If we were to base the bike's life expectancy on this valuation, it suggests a laughable lifespan of 2 years and 4,000 miles.

I urge potential customers to consider their safety and peace of mind. Purchasing from green-mopeds.com was an exercise in frustration, disappointment, and genuine concern for my well-being. Their dismissive stance on grave safety issues and their consistent inability to rectify problems is not only unprofessional but dangerously negligent.

UPDATE:
To address the points - excuse me if I didn't want to trust you after the initial dangerous situation - which happened at maybe 100 miles - I could have been dead by 300 miles.

If you hadn't ruined my trust from day one, the bike would have been back with you within a couple of months. Then this would be a very different conversation.

I contacted the manufacturer about the other faults because I didn't trust you, with good reason - I intended to never let you touch the bike again. The manufacturer offered to fix some faults and do the 300 miles service, I thought this the safer option.

The initial improvements in performance are gone, as I told you on the phone - they lasted through 4 charge cycles. The ever-decreasing range is still decreasing - I estimate 1 month before it won't have the range to do the journey I bought it for.
As for the brakes here is the text from the email I sent:

The front brake master cylinder doesn’t hold pressure - hold the front brake on and the lever gradually moves towards the handlebar.

In a phone call the other day - they said they didn't test for that. You need this to follow anything slow down a hill - currently you have about 25 seconds before the brakes run out.

I'll also point out that after I contacted you on 5th July, you just left me hanging until I contacted you again late August.

UPDATE 2:
Don't worry vmoto and super soco are both in my sights.
I haven't had any concrete offer of a replacement, what how old, what warranty etc.

UPDATE 3:
Green Mopeds - namely Jeremy Boorer have now washed their hands of the whole situation. They are refusing to answer any of the questions I still have so I'll ask them here, so they can leave them unanswered publicly.

Are you saying that as a small company - you can't afford safety? The new employee excuse doesn’t wash for me. If you have someone new and aren’t certain they are competent you should have procedures in place to make sure they can’t screw up.

Are you saying that sending my bike back with a faulty front brake - saying you've tested it is OK or safe? I think most people reading this would consider that if you put your foot on the brake of your car and the pedal slowly sank towards the floor - that is the brake NOT working. Is this just ANOTHER anomaly by ANOTHER rouge mechanic?
Are you saying that given the valuation that the normal, expected life of this bike is 2 years and 4k miles. If so you kept that very quiet until you had my money.