Greenwoods Hotel & Spa Avis 

I enquired about holding my Wedding reception at this hotel. On enquiring I was promised that details of menus & packages would be emailed across but they were never sent?!
When we arrived for our appointment we were asked to sit in reception where an overflowing stinking laundry basket of towels was being filled by people exiting the gym ~ nice! My guests would be really impressed with that (not)
We were then shown to a dirty room, and made to stand whilst the brochure was read to us by a hotel employee leaning on a trestle table.
We were then shoved out through what felt like a tradesmen’s entrance to the gardens, whilst being told if we didn’t receive our quote the same day we would definitely receive it the next day…. Needless to say 3 days later and I’m still waiting. Greenwood’s if you read this, don’t worry about the quote we are going elsewhere. This hotel is a disgrace

Emailed customer services about our experience with no running water in our room for the duration of our stay a couple of times now and received no correspondence at all! We were unable to shower, flush the toilet or brush our teeth for what was supposed to be for our wedding anniversary over night indulgence package for the handsome sum of £465. Very disappointed, very awkward and very uncomfortable.

Terrible customer service from the receptionist, who happily told me and my party that we would miss out on our treatments that had been scheduled (by them that day) for early in the morning when we were told they would be after lunch.
The same receptionist then went on to tell other members of the party that we had been ‘moany’! Absolutely unprofessional and rude.
The spa staff were lovely and helpful, but our overall experience was ruined by the smirks and comments given by reception throughout the day. Staff need training on customer service (especially the one with the awful fake lashes).

I have been a member for some time and overall have been pleased but nowhere is perfect. However the management have now decided to give all the members cheap small towels barely bigger than a hand towel that doesn’t even cover you up when wrapped around. I am average size. It would seem you need to be size 6!! I thought it was a one off when I visited the other day. I know other members are very unhappy. Come on you are reducing the service offered but not the price!! An educated guess is they are old stock being re-used.

I attended a spa day today to celebrate
Y daughters birthday at the greenwood’s spa in Billericay, building etc was lovely had a massage, couldn’t have a facial as I am unable to lay on my back, so I couldn’t have it, I went to the pool with my 2 daughters we couldn’t find a bed or anywhere to sit, the relaxation room was full of people so I sat on a stool , not relaxing g at all, went to have my lunch roast beef, but beef was red and bleeding by this time I had had enough I complained about the beef they cooked it further so I could eat it.

We then went to get our feet done and I was told that the lady who was very nice could only paint over the top of the nail varnish that was on there .

We then went back to the pool where again we couldn’t get in it there were towels on the beds just left there but no people, but we were told we couldn’t stay In there and to wait half an hour.

My daughter wanted a shower but the shower wasn’t working it was only putting out cold water and all other showers were full.

This was the worst day I have ever had and would not recommend a day at green woods in Billericay we paid 750 pound between the 3 of us and I only had 1 massage half a pedicure, and we never got into the pool or the jacuzzi, we had a lunch that was nice but meat was very rare I personally paid 240 pound for nothing and my 2 daughters paid the same I would not recommend greenwood’s

We got married here last month. They did an excellent job. Mikyla was fabulous put me completely at ease and oversaw it all. She was professional helpful and very much what you need when getting married. Her assistant Sasha and Manny the food and beverage manager were also very friendly and helped see all went to plan. I would highly recommend Mikyla and her team and greenwoods as a venue xxx

My sister came from abroad for this experience,the Spa was okay, but we were treated poorly in the Restaurant.We were sat at a table,at the very bottom of the restaurant, with no one else around.There were other people in the other sections, so I don't understand that! The drink I ordered was incorrect.The main meal arrived, without the potatoes, which arrived about ten minutes later, when i had finished eating.When I asked for a reason, for the delay,was told,that she didn't know! They couldn't care less.Never again.

My family had a really. Enjoyable afternoon tea at this lovely hotel . The staff were really friendly and looked after us well.Manny looked after us and made sure we had everything we needed,thankyou Manny.