GROVE PENSION SOLUTIONS Avis 219

Good communication and customer service. Process fully explained and my hopes understood. Thank you to Isabel, Gina and Ashanti.

Very professional approach, well explained and managed. Overall, Grove provided an excellent service and I would highly recommend them.

Great customer service from start to finish of transfer of my LGPS to my new private retirement account. All done online & by phone. Special thanks to Gina, Ashanti, and Daniel.

Grove Pension provided clear steps on what processes had to be followed and rough timeline to expect to conclude my DB Transfer process. Liz Hogg (Team Leader) was instrumental to listen to my need, she kept me informed throughout to ensure steps were progressing and helped me clarify few questions throughout made me feel so reassured that the outcome objective that I had was fully met. Thank you Liz for your amazing customer experience which was second to none and highly commend her in you need similar outcome. Thank you Grove Pension for being professional throughout and I recommend them fully to anyone who is looking to transfer and assess their Define Benefit pension pots - objectively.

Very Professional, very good advice. Excellent service. At first, I thought the fees were a little steep. Once I appreciated the complexity of transferring a defined benefits pension, the fees are very reasonable indeed.
Special thanks to Gina and Kevin for making the whole process very easy for me to understand.
The transfer was very quick for this type of pension.
Many thanks

I won't go into the boring details of my situation. What I will say is that Grove Pensions were extremely professional and helpful despite having a rather cantankerous customer who was rather annoyed at the prospect of shelling out nearly £4k to enable a small DB pension transfer.
After reviewing my info I received an abridged report (and this part is free of charge) which included a call from the adviser who explained how the 'real' value of the pension was hidden away from the headline numbers. On this basis I chose not to transfer, and didn't have to pay anything.
If you are considering a DB transfer, be very wary of the numbers. Mine gave a piffling annual income- it turns out this was the value in 1991, not 2025. I was shocked when this was explained to me, and can see how many people may get misled into transferring when they really shouldn't.
Thanks Grove Pensions, that was excellent service.

Fantastic service all round. Very professional, helpful & patient. I never felt forced or coerced down a particular path. Their advice and guidance was always impartial. I appreciated their knowledge & their customer care. Lucy & Gina were particularly knowledgeable, supportive & understanding. I would have no hesitation in recommending Grove Pension Solutions.

Getting a DB transfer done nowadays is hard work! I originally went with another firm, who eventually decided that they couldn't help, but did pass me on to Grove. Having gone to Grove Pension Solutions, everything went far more smoothly than I expected. Gina and Kevin were responsive throughout and I got the transfer done on time and without hitch. I couldn't recommend them highly enough.

The whole journey from start to finish was done in a highly professional manner. Grove have a duty of course to ensure you fully understand the implications of such a transfer, so this was always re-iterated along the process. There is no guarantee Grove will recommend a transfer as it's down to your individual situation. But having worked in finance for many years I was already aware of all the pros and cons but was still determined to make the transfer as it suited our aims. It was also extremely difficult to find a company that concentrated on such transactions, so it was a relief to find Grove. The process takes a few months as you would expect, but I was kept informed at all times what to expect next. We had a client manager, Bluebelle to turn to with any queries and had regular updates from other staff. The transfer went through successfully in April having made the initial contact in the Nov prior. Delighted with this end result.

I was impressed with all areas of Grove Pension Solutions service. They were efficient, professional and knowledgeable.
The team ensured they knew me well, as a client, and tailored their advice accordingly - even providing valuable and beneficial advice around areas that had been examined elsewhere.
It was helpful to have a personalised, dedicated service team and I appreciate the roles taken by Bluebelle Fulkes, Dan Collins and Rosie Flippance and their teams.
The efficiency of Grove has been appreciated and valuable in current market conditions.

Truly awful experience with this company. I had to take matters into my own hands with one of my pension funds to get the best result possible for myself. Grove insisted I had missed a deadline when I had not. The full amount was paid by the pension provider once I evidenced my forms had met the deadline for receipt. Grove could have done this if they were bothered and they were insisting that I had to accept a lower amount by circa £20k. Lazy and inefficient company. Avoid.

Dan and his hard working team at Grove Pensions helped me achieve my goals I wouldn't hesitate to contact Grove Pensions again future.

Did everything that was expected in a timely manner

Grove Pension Solutions dealt with and managed my Defined Benefit Pension transfer after 2 other companies had failed. Everyone I dealt with was outstanding with their help, advise and support, especially Owen who was always on hand to answer my queries. Izzy who completed my full advise and the Pension Transfer explained everything to me and made sure I fully understood the details. I would highly recommend Grove Pension Solutions to everyone, just wish I had dealt with them first.

Very helpful, kept me informed and the transfer of pension went through smoothly.

The staff pulled out all the stops to meet a very tight deadline over the period leading up to Christmas.

Helped with D.B transfer, every member of staff really helpful, answered all questions and there were many truthfully and very promptly. They guided me the whole way through the process,making sure I understood this very complex transfer from start to finish, would recommend anyone thinking about transfer to give 5hem a call.

I would like to say I was very pleased with the customer service I received. The team were very friendly and professional and quick to sort my request. Thank you.

Timely, clear and helpful.

Great service, very thorough. Everything explained in layman's terms, so easy to understand and follow proceedings.
A very thorough findings/recommendation report submitted at the end.
It is a long process, started around September 2023, but you have peace of mind at the end.