G W HALL & SON Avis 5

This car has caused me nothing but major issue after major issue.
In the last 18 months of owning this car I have had to spend £5,500 in work today fix major issues.
They used a sealant to mask major issues in the system which clogged up over time and created a thick consistency going through my engine which needed a brand new engine. They also welded bolted parts on to my car which cost me £1800 in labour to remove the parts for the mechanics to diagnoses issues. After spending all of this money a year into having the car, another 6 months later more issues have been found. Brake callipers have only had one out of the 2 fixed which has damaged the brakes costing me even more money.

I truly resent my car and the cowboys that sold it to me. You should be seriously ashamed of yourselves for intentionally hiding major issues and selling to innocent people. The garages I have taken my car to have all said you have a seriously bad reputation within the industry. If I could go back in time I would have avoided your establishment like the plague.

DON'T BUY FROM THESE PEOPLE. HAVE BOUGHT 2 CARS FROM THEM AND BOTH ENGINES GONE BAG AFTER 4 MONTHS. WILL NEVER GOTO THEM AGAIN

Car purchased 4 months ago. Day 1 informed them that the door lock keys were not working, radio not working, heater not working, rear windscreen wiper not working at all and that the car had starting problem. Had to boost charge the engine for half an hour to get it to start.

Took the car back and they changed the battery and replaced a unit that controlled the remote control access to the car. They did not fix the other issues reported to them and said that they could not replace the windscreen wiper motor that was broken as they spent so much on the unit for the remote control access.

Thought at the time that the windscreen motor would not be expensive to replace however since found out that it is very expensive so after taking the car back well within the warranty a second time I reported the same issues with starting, rear windscreen wiper, radio and heater, their response was to say that they had tested and found no issues.

I have required them to produce the proof of the testing by the person they call their engineer but they refuse to supply anything to do with work on the car after purchase proving the point that they probably did nothing.

I can assure anyone reading this that no matter what their response is the car parts reported as faulty were not working inside the three month pretend warranty and still are not working. Reported to them again just outside of warranty period that all of these things still did not work and they now refuse saying the car is outside warranty and that I would have to pay.

As everyone knows legally they have to repair all of these things as the have not been repaired when reported to them. They now make an excuse saying that the car has a different starting issue when it is exactly the same and the battery was nothing to do with the issue.

If I could give zero stars I would. Currently I am waiting on an appointment with BWM dealer as the car we have now found has a safety recall notice on it.

Dont trust these guys they are not selling you a car with an official warranty, it is just they will fix if their is a problem in the first three months. So not a warranty at all.

At this point I will be forwarding the bill for BMW to repair the issues to G W Hall and Sons and it will be small claims court if they dont. Everything I have written here is true and I imagine a reply from them will say I was aggressive and threatening when speaking to them on the phone however I was not and now they use that as an excuse to not honour their legal obligations regards to the warranty or the Data Protection Act.

I can only hope that the professionals at BMW can find the real problems and fix them which is what this company should have done when I reported it too them the day after purchase.

Do not buy from this dealer if you want your car to last longer than 4 months!

We have been stung before by a bad car dealership but this company have gone above and beyond to help. We bought a Nissan qashqai for our family at a very good price and are very happy with it. There was a little issue with the turbo and because of the current situation with covid there was a little delay getting it fixed. When my partner went to collect the car when it was fixed he was met with a bottle of bubbles, some flowers and an apology for it taking so long. We called a week later to see if they knew anyone that could get our air conditioning refilled for a low price and they did it for free. Absolutely amazing company who have been helpful and honest every step of the way. We will definitely be going back to them for our next car.