Bhavna was super helpful, went out of their way to help when my email was not allowing me to view their response to get it to me another way Able to get home gym changed and maintain access to my cu... Voir plus
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Lisez les avis des autres
Lauren Sparrowhawk - so helpful, so quick with her responses- made everything way easier than expected. I just needed slight changes to my membership, which can be such a massive inconvenience for som... Voir plus
L'entreprise a répondu
I faced some membership issues (couldn't book sessions), and also issues with the app. Tried to get it sorted through the leisure centre- proven quite difficult. But things got sorted very quickly thr... Voir plus
L'entreprise a répondu
I was liaising with Bhavna at GymFlex regarding changing my membership from single membership to dual with my partner. Bhavna took care of my case, was extremely helpful and I think went above and be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Epassi is a leading fitness and wellness company who have been successfully delivering solutions to thousands of companies since 2001. Our vision is to create a fitter, happier and more productive workforce, now and for future generations. We believe every employee should have access to a company wellness programme, because we know healthy employees are good for business. Our portfolio of services is designed to increase activity levels, improve the work-life balance and create a culture of wellbeing amongst the company’s employee population.
Coordonnées de contact
Rockwood House, RH16 3TW, Haywards Heath, Royaume-Uni
- 03453006474
- info@gymflex.co.uk
- www.gymflex.co.uk
4,8
Excellent
964 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Review change
I'm changing my review as I got help I needed. Good service, thank you for your time
3 avril 2026
Avis spontané
Réponse : GymFlex
Hi Alekzs thank you so much for leaving the review and taking the time to let us know you are happy with the service from the team! We really appreciate it. The Gymflex Team
Great experience
Connie was extremely efficient at responding and resolving my issue, spoke to me very politely, and managed to sort out a complicated issue, requiring an external company's input, very quickly. Great experience
30 mars 2026
Avis spontané
Réponse : GymFlex
Hi James thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Bhavna was very helpful with my query…
Bhavna was very helpful with my query for a gym membership with prompt responses !
19 mars 2026
Avis spontané
Réponse : GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
I was liaising with Bhavna at GymFlex…
I was liaising with Bhavna at GymFlex regarding changing my membership from single membership to dual with my partner. Bhavna took care of my case, was extremely helpful and I think went above and beyond in terms of customer care in liaising with Better Gyms and with my company's benefits team.
18 mars 2026
Avis spontané
Réponse : GymFlex
Hi Jerome, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Bhavna Goel in Customer Services was a great help
Bhavna Goel in Customer Services was a great help in sorting out a mistake in my gym membership. She was quick and thorough, sorting out the problem in a day.
12 mars 2026
Avis spontané
Réponse : GymFlex
Hi Phil, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Very quick and helpful service - Bhavna Goel
Bhavna Goel was so helpful and made the process so much easier for me than it would have been otherwise. She was able to fix the problem with my gym membership really quickly
5 mars 2026
Avis spontané
Réponse : GymFlex
Hi Krish, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
I had a really good experience…with Bhavna
I had a really good experience upgrading my membership with Bhavna, they were very efficient and really quick at dealing with my membership upgrade, great customer service
3 mars 2026
Avis spontané
Réponse : GymFlex
Hi Simeranjeet, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Fast and helpful support
Bhavna was super helpful, went out of their way to help when my email was not allowing me to view their response to get it to me another way
Able to get home gym changed and maintain access to my current gyms without issue, thank you
4 mars 2026
Avis spontané
Réponse : GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Excellent customer service
Great experience with GymFlex who were able to successfully negotiate with the local gym to upgrade my membership to include racquet sports. After going to the gym directly without success, Connie was very helpful in negotiating with the gym to get this resolved. Thank you
9 février 2026
Avis spontané
Réponse : GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
I wanted to thank Connie H
I wanted to thank Connie H as she helped me with my gym subscription with one of their providers. She was prompt in picking up my query, liaising with the gym provider, and in solving my issue. Thank you!
18 février 2026
Avis spontané
Réponse : GymFlex
Hi John, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Poor service
I was given notice in November 2025 by my gym, informed gym flex, following several email back and forth I am still pay for my membership even thought the gym closed down 31st December. The last conversation when querying the payments and money owing I asked what were the expectations to get this closed, and was told how long is a piece of string!
30 janvier 2026
Avis spontané
Réponse : GymFlex
Hi, thank you for your email, we are sorry to hear of the circumstances that have led to this review. I understand your gym sadly closed during your 12 month membership. As your membership is paid in advance for the year by your Company, we are unable to return the funds to you until we receive a refund agreement from the club chain. As soon as we receive confirmation the funds will be returned, we will be able to arrange the refund accordingly. Please be assured we have escalated this internally to try and speed this up for you. The GymFlex Team
Renewal issues, now out of pocket
Had a gym membership for 13th months, no issue.
Followed all steps to renew, but have returned to my gym after Xmas and following a 3 week holiday (hence not using gym most of Jan).
been told membership no longer active- meaning the renewal has not taken.
only advice gymflex have given me is to provide them with renewal ID , which I never received.
their email with instructions on how to renew never mentions this renewal ID.
I have now had to pay £50 to my gym to bridge the gap between now and start of March.
Find it hard to believe I am the only person this may have happened to, and find the whole experience unsatisfying.
29 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Simon, I am so sorry to hear of your dissatisfaction with the GymFlex process and that you have had to pay the club directly this month to get access. In order to keep your membership active, we require you to make a new selection through your Benefit platform each year. When you do this, you receive a confirmation email with a transaction reference, which is what you would have been asked for here for us to find your selection. If you did not receive this email. I can confirm your company have a monthly selection window and will reopen on the 1st February for a GymFlex membership to start 1st March. I hope that helps, please make sure with any future selections you receive the confirmation email and follow any additional steps to confirm your selection with your Benefits Team. If you would like to discuss this further, please contact us directly and we will be happy to help. The GymFlex Team
Positive experience
Really good experience, had accidently chosen the wrong gym, Bhavna was super helpful in changing to the right one. Whole process was very smooth.
28 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Katja, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Bhavna at Gymflex was extremely kind…
Bhavna at Gymflex was extremely kind and helpful in helping me freeze and extend my membership due to injury. Over and above my expectations.
21 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Mike, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Really effective resolution of a…
Really effective resolution of a mistake I made when renewing my Gym Membership - fast, pragmatic and efficient problem solving. Thanks in particular to Faith T in Customer Services
15 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Russell, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Faith! We really appreciate it. The Gymflex Team
Speedy Service
My gym membership to a national gym company was cancelled, apparently due to non payment.
I contacted GymFlex and they took it up on my behalf.
The response and resolution was performed within two working days. Great service. A special mention for Bhavna Goel who was so helpful throughout.
13 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Sand Piper, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Connie was great help
Connie was great help, through every hurdle of problems she continued to impress. Would highly recommend.
13 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Nick, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Efficient Service!
Connie was extremely helpful and rapidly resolved my issue relating to my gym access. The issue was outside of GymFlex's control but Connie sorted the matter directly with the gym and my access was back up and running in no time! Thanks very much!
12 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Harry, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Excellent customer service
Connie was brilliant at helping me sort an issue with my gym membership acquired through gymflex through work. The issue wasn't gymflex's fault and yet they still want the extra mile to sort it for me. Really appreciated! Thank you
8 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Beth, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Good work Bhavna Goel
Good work Bhavna Goel! You resolved my query quickly both times and really appreciate your support
7 janvier 2026
Avis spontané
Réponse : GymFlex
Hi Nithin, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
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