haart - Estate Agents Biggin Hill Avis 

Arrived on time was knowledgeable at the valuation, felt relaxed and not pressured by Kimberly

Kim was very helpful from the word go.
Great service & very knowledgeable.

I would like to thank Kimberley Yardley for her excellent and professional service.
Kim pulled out all stops for 3 viewings in the Biggin Hill area giving me a good insight both in regard to the property spec but also the community local amenities. I was able to make my mind up very quickly thanks to her dedicated input.
I would absolutely recommend her service and that of the Biggin Hill Office that she represents so well.
Thank you Kim x

The sale of my house was a real slog. It took 18months through the pandemic. That part of it isn’t haarts fault but when you charge a premium (1.5%) you expect the service to be a good one. Frankly, it wasn’t. Ultimately I found myself driving the sale, chasing for updates and doing the leg work to chase when haart should have.

After selling the house, I said to the branch manager that as I had terminated the contract (after selling privately prior to haart selling it - but they then dropped out), I wanted to renegotiate the fee. He said it could be done at the end of the process via a review.

The review was even worse than the service. The review took 2 months and started with the branch manager who turned down my claim and then was escalated to the area manager who did the same (crudely, what area manager is going to critique their branch manager and grant a reduction in fee for poor service). My claims were not investigated properly and I was told if I wanted to escalate it further, they would begin charging interest. Thus strong arming me into paying. The whole thing screams of a farce and a review which isn’t fair as those involved in the review are too close to ensuring they do not take on any criticism and don’t take money away from the branch.

Deborah and the team would bend over backwards to help find out answer and assist in any way they could. Despite being in the middle of a pandemic they made us feel like we were the only people that they were dealing with and that mattered.
The whole team are faultless, friendly and extremely professional.

Huge thank you to Haart for all their help this year! Moving and buying in a pandemic has been a learning process for all but I can’t fault them. In particular Deborah who was so understanding how fussy I was about my new home and was really helpful and understanding with my children as I am a single mum. Would only ever use Haart in future.

I would like to thank the team a Biggin Hill Haart for all their help during our move to the area.
Deborah was a breath of fresh air compared to most other viewings we had had, not pushy but there for any questions. When the sale was going through and hit a bump, Mathew was always supportive and ready to assist.
Thanks guys.

A massive thank you to Deborah and the team at Haart Biggin Hill. We had some issues with getting into a new build property, however we finally have made it in. Deborah was fantastic and a credit to Biggin Hill Haart thanks again.

I have to say it has been one of the most stressful times of my life trying to sell a house through Brexit and move through Covid 19 just for our sale to fall through. Deborah at Haart has been amazing managing to secure the sale of our house again. Deborah has been focussed and helpful answering questions and always keeping us updated, very patient especially at times when stress levels were high! I can not recommend Haart enough. Thank you guys now looking forward to the country life.

Once matt took over from the shambles of the Wadhurst office being closed down and us being left completely unaware of what was happening for months, Matt took control and without his efforts this would not have crossed the line. Thank you Matt

Deborah at Haart has been very helpful. She answers emails and queries efficiently. She is understanding of issues with services due to current situation. She was also extremely helpful with my daughters flat purchase at the beginning of the year. Would highly recommend her and all the the services Haart offer.

My Wife and Daughter went to Haarts in biggin Hill to register for Property in the area. They met Deborah who was extremely helpful and took them to a property That turned out to be exactly what we wanted. We are very happy and thank them for their Professional Service.

I can’t recommend haart enough I mainly dealt with Deborah who was so helpful and very patient and always rang back when she said she would and although I am only purchasing the property through them I would definitely sell through them from what good customer service I have had Highly recommend them

Deborah Mills at Haart went above and beyond to secure our house sale - we secured a buyer just before lockdown but unfortunately this was not meant to be, lucky for us we did have another interested party and Deborah helped with the process all the way through. I can not fault Haart at all through the sale process, at a time when things were so uncertain due to the pandemic they kept us up-to-date and did all that was possible to make the process as easy as possible.