haart - Estate Agents Colindale Avis 

I will not include names but they know who they are!

Last year, Haart Colindale persistently chased me to list my property, culminating in an agent rudely cancelling a Saturday valuation just one hour prior. This year, after seeing them sell a property on my street, I decided to give them a second chance. They apologised for the past experience and assured me that bad service was not their usual habit.I booked a valuation for a Saturday. The female agent arrived, we had a pleasant one-hour chat, and I transparently told her I would contact her on Tuesday once my contract with my current agent officially ended on Monday. Following through on my promise, I emailed the female agent on Tuesday as soon as my other contract ended. She completely ignored my email. Giving them the benefit of the doubt, I called the office to follow up. The manager answered and booked an appointment for the following Thursday for the initial female agent and a second female colleague to come and take photographs.Having been disappointed by them before, I called the branch on Thursday morning to confirm someone was turning up, as I had turned down several important meetings to be available. The second female agent answered and told me the main agent was away on a training day, but said the manager would come with her instead. Shortly after, the manager called me back, changed the plan again to say she was coming with a male agent, and explicitly claimed the main agent was actually off sick.When I got upset by these conflicting stories and told them how unprofessional this was, the manager rudely snapped, "I'm the manager, it's okay if I come." She spoke to me with a horrible, patronising attitude, treating me like an idiot. They behave as if they own my property and can decide whatever they want, completely forgetting that I am the owner, I pay the money, and they work for me. They do not get to dictate terms, control my home, or lie to cover up their chaos. Their arrogance and complete lack of professional boundaries prove they are entirely untrustworthy. Do not give them a second chance.

Got a call from Maxine on the 24/11/23 at 16:17 hours whilst at my jewish synagogue during services! Why I got this cold call is beyond me? I have not had any dealings with Haart Colindale for about 10 years and did not give Maxine permission to call me. Is this not breaking GDPA regulations? Cold calling or using a person's personal information for there own means without prior consent is illegal.

Terrible. House photos poor (and forgot to take a photo of front of house), write up had spelling and grammatical errors. contracted to try to sell a house. very few viewings, which I appreciate is today's market however when I called pretending to be interested they weren't even sure what house I was talking about (and they only had 3 houses on the market in the area at the time), and just suggested I make a low offer. Didn't ask who I was, my financial position, ask if I wanted to view etc. Emails re "we'll do this within 24 hours" that they didn't fulfill. Someone else called feigning interest, was told no Sat viewings available as it was booked out (there were no viewings), what about Tuesdays? Also told me another time people were viewing on a Tuesday but no follow up. V odd. Suspect a lot of lies, definitely disinterest. Couldn't wait to get out of that sorry contract period. Disappointing. Unprofessional. Wasted time during a very stressful period.

Requested Charlotte O’Connor to help with updating the tenancy agreement as it was missing my name, she did it quickly and efficiently A* service