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Noté 5 sur 5 étoiles

We have installed the Halcyan 6years after recommendation from a friend/ work colleague. We are living in a high lime scale area. We have experienced a significant reduction in lime scale in our showe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was a bit dubious about this product and spent 3 months investigating it and competitors before taking the plunge. I have had it installed for 4 days now and id definitely works. My cleaner came yes... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Once installed, you forget this even exists, until you realise that the limescale that was covering all your taps and shower stalls has disappeared! Much better than having to add salt (or whatever is... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

3 star given temporary as issue is under observation and team is working on it. It is not working as description team is saying it might be a faulty one but not replaced as they want to check asking p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements d'adoucissement de l'eau

Informations provenant de diverses sources externes

Halcyan treats your hard water, preventing and removing limescale reliably and efficiently. The in-line unit does so without adding anything to your water, or removing anything from it. This ensures Halcyan is the most sustainable and longest lasting water conditioner available in the UK. It's simple to install and you can relax with our 30 year warranty.


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4,3

Excellent

TrustScore 4.5 sur 5

120 avis

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A répondu à 100 % de ses avis négatifs

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4,3

Tous les avis

(120)

23 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Doesn't work for us

We live in south west London and for us the Halcyan water conditioner doesn't appear to have any discernable effect. Our glass shower screens get coated in lime scale spots that are impossible to remove and the lime scale builds up on the taps and corners of the sink, again proving extremely difficult to remove. This is not the soft white powder we expected. Unfortunately it is with great disappointment that I have to say I cannot recommend this product.

7 août 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Hi Mr Fraser, Thank you for your honest review and we’re sorry to hear that our system isn’t meeting your expectations. We wish you’d brought this to our attention within our 12 month guarantee period, as we would have gladly spent time with you to get to the bottom of the issue to resolve it fully.

Noté 5 sur 5 étoiles

Very satisfied customer

I have had the water conditioner for several months. I am very impressed - the limescale in our taps, and showers has pretty much disappeared, the water tastes good, feels good, and things like soap and shampoo lather more than before. The man who installed the unit was so impressed that he has bought one for his own house, so cant say more than that!

7 août 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Hi Dilys, thank you so much for your review and we're so pleased you're pleased with your unit!

Noté 5 sur 5 étoiles

I am really glad I installed a Halcyan…

I am really glad I installed a Halcyan water treatment gadget. Its a really great idea and much less hassle and expense than a traditional water softener, which requires loads of salt to function. This technology is not quite as effective as the other type, , but the home looks a whole lot better than with no treatment at all, and I have noticed much less limescale in the kettle. but a whole lot less problematic to run. The other problem I have had with in the past with salt powered water softeners is the risk of falling in the shower as the shower tray becomes dangerously slippery.

18 juillet 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Thank you for the feedback Simone! So glad to hear you're enjoying the hassle-free benefits!

Noté 1 sur 5 étoiles

Please don’t buy this useless pipe

With this review I want to address the issues with this so called “ water conditioner “ unit, to all the future customers of Halcyan Water.
Please everyone, please do not believe what this company is claiming for the products they are selling.
I had one for just over one year, in fact I still got it. Didn’t had a chance to be changed or most preferably refund from Halcyan.
This unit “pipe” is doing absolutely nothing in my household, still developing limescale everyday. It is so useless and do expensive at the same time. For example, you are Cleanning your bathroom on Sunday, Monday morning you taking a shower and after that in the evening you can see immediately those white spots all over your bathroom glass doors and all metal fittings. You wash your glasses after dinner, on the following morning they are covered with white spots. This unit is not doing any good, it’s so pity.
Don’t rely on after sale support as well. They always will come with a twisted combination of words. Sort of, did you installed properly? Did you clean your bathroom and kitchen often? Ooo maybe the issue is because you have a very hard water in your area ( which they know before due to sale the unit to you) I don’t see how you can win. I want a refund which I didn’t receive, the unit is not working, but is on your expenses installation and de installation.
Please stay away from Halcyan water unit, otherwise will straggling like me!

12 juillet 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Dear Mr Petkov, we were disappointed that you didn't get the results you hoped for despite our discussing at length the difference between limescale and the soft-non bonding calcium carbonate dust, which your photographs indicated. In the first instance we offered to send a replacement unit in case you had a rare faulty unit, but you didn't want to do that. So we offered you a full refund, as per our guarantee on 11th November of last year. Instead you suggested that you keep the unit and we only refund 50% and you would write a positive review. We declined this as we have a strict quality policy regarding replacing 'faulty' units. We anticipated the immediate return of the unit when we would have refunded you in full but we heard nothing. It's now over 6 months since then and you haven't been in touch in the intervening period, so we are sorry that you are disappointed but we don't in all sincerity feel that our process has let you down. Sincerely, Customer Services

Noté 5 sur 5 étoiles

Perfect Water Conditioning

What a Transformation!
We live in East Anglia and for years we have suffered with problems from 'HARD WATER'. This results in limescale build up on taps, on hand basins, baths and showers and also in kettles and other utensils.
This is time consuming and expensive with regular cleaning and maintenance.
I seriously considered various salt based water softeners but they all somewhat bulky and also incur on-going cost and inconvenience.
Fortunately I learned of Halcyan Water Conditioners. Initially I was sceptical about their publicity and product claims but after further investigation decided to go ahead and fit one of their devices. Fitting was straight forward and now after three months of usage I am absolutely delighted with the on-going performance. It has to be seen to be believed and the water out of the taps even has a 'different feel'.
There is a significant one off initial cost for this device but what a wonderful result.
Once tried you would not regret this change for one minute.
Thanks so much to Halcyan and to Nick Slatton for his patience and support

24 mai 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Thank you so much for the review and kind words Peter. I'm so pleased that I was able to help and that you're happy with the results!

Nick

Noté 5 sur 5 étoiles

Highly recommend

We live in one of the hardest water areas of the UK. Had this product installed about a month ago and it's awesome.
My hair is soft again, my skin isn't at dry and I'm not wasting hours scrubbing limescale off everything.
Plus I never have to service it or worry about it again.
Expensive but definitely worth it for our house! Thanks.

16 mars 2020
Avis spontané
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Réponse de Halcyan Water Conditioners

Thanks Jemma, it's great to hear that you're so pleased with the results, and many thanks for sharing it with others. Long may you enjoy! (In case your wondering, Jemma is in Essex, super hard water)

Noté 4 sur 5 étoiles

bought to protect two new bathrooms…

bought to protect two new bathrooms Looking good 2 years on.London water
Bathroom installer sceptical. " High priced piece of copper pipe?"
I took a chance: . No regrets over alternative salt things. Its not perfect like those but the lime scale just seems to rub off
"Pleasure for effort ratio ?": This device vs lugging heavy bags of salt/ third tap for drinking water/ external drainage
No contest. Recommend. ciao Phil

2 octobre 2019
Avis spontané
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Réponse de Halcyan Water Conditioners

Thank you very much for your feedback Phil! We really appreciate it and are so pleased that the Halcyan has proven itself as a convenient solution for you!

Noté 5 sur 5 étoiles

Halcyan the superior solution to hard water problems

Good people to deal with when making initial investigation into product. Clear, precise and confident in their product. We live in a very hard water area and a water softener is essential.
This product is far superior to a softener in my opinion. Ease of installation, no footprint just cut out the appropriate length of pipe and replace with the Halcyan pipe.
No salt to be bothered with.
No worrying which taps have softened water and which don’t Just drink from any tap.
Installed in our new home and working for nearly three months. We are delighted with the decision to go Halcyan.

1 octobre 2019
Avis spontané
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Réponse de Halcyan Water Conditioners

Thank you so much for taking the time to give us feedback! We're delighted you are so happy with your Halcyan!

Noté 5 sur 5 étoiles

Water softeners V’s Halcyan Water…

Water softeners V’s Halcyan Water Conditioners.
Having researched the traditional salt driven water softeners, I found Halcyan Water Conditioners based in Bristol.
I was sceptical at first but nonetheless intrigued by a product that was able to ‘soften’ water without the inconvenience and cost of traditional water softeners.
I contacted Samantha at Halcyan who was extremely helpful in helping me understand how the Halcyan product works.
I decided to go ahead with the purchase which arrived within two days. My plumber actually made the installation in 15 minutes, making the connection a few centimetres from the mains input.
Result......No more kettle limescale, washing machine much happier as clothes are definitely softer, dishwasher limescale eliminated from glass and dishes, drinking water tastes purer and finally, hair and skin after showering feel so much softer.

Halcyan does what it says, it ‘Conditions’ your water and incredibly comes with a 30 year guarantee.
If you are suffering from hard water blues.....Install Halcyan!

12 mars 2019
Avis spontané
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Réponse de Halcyan Water Conditioners

Wow, thank you Anthony, we're delighted that you're so happy and long may that last! Really appreciate your thoughtful comments.

Noté 5 sur 5 étoiles

I have installed this in my new build…

I have installed this in my new build house. I have no previous water history at the property to compare but the water does seem very nice and much better than at our other house just a few miles away so conclusion has to be the halcyon is doing what it promises.

I'm very happy with my water quality.

13 juillet 2018
Avis spontané
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Réponse de Halcyan Water Conditioners

Thanks so much for your time writing this Liz. We're so pleased the system is working as expected, and you can enjoy a lovely clear system in your new house.

Noté 5 sur 5 étoiles

I did a lot of research before deciding…

I did a lot of research before deciding on the Halcyan water conditioner. It is very simple to install and after just two weeks we are experiencing all of the anticipated benefits. For example the water tastes better, we use less soap and the lime scale deposits have all but disappeared from the shower screen. It works and I am happy to recommend it.

11 juillet 2018
Avis spontané
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Réponse de Halcyan Water Conditioners

Thank you for taking the time to review us Graham. We're so glad you're seeing results already and are happy and confident in your choice.

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