Halen Môn - Anglesey Sea Salt Company Avis 24

TrustScore 3.5 sur 5

3,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop. Was in the cafe after every other customer had left and he sai... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven... Voir plus

Noté 5 sur 5 étoiles

I recently visited Halen Mon with my mum on a wild weather afternoon. We were very lucky to grab the last couple of spots on a tour and had a great time; it was fascinating to learn the story of Hal... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Excellent presentation from Sam. Very informative and interesting. Good to try different types of salt at the end. Would have been nice to try more of the sauces although the Salted Caramel is delic... Voir plus

À propos de l'entreprise

  1. Fabricant de produits alimentaires

Écrit par l'entreprise

Halen Môn's products simply make life more delicious. From organic approved, hand-harvested sea salt to our multiple award-winning Oak Smoked Water, our condiments and ingredients add an adventurous edge to your dishes, always with with one eye on sustainability. Our family-run business ships worldwide from our Saltcote in Anglesey, and we run regular Behind the Scenes tours so you can come and see how we make our outstanding sea salt. We have a design-led gift shop on site selling local foods, kitchen and homeware, and a café, listed in the Good Food Guide, which is open in the summer.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic seaweed barrel baths

We booked two seaweed barrel baths and it was an amazing experience. The water was so warm and remained so throughout the 45 minutes. The seaweed added a silky oil to the water and left our skin feeling refreshed and pampered. The views were amazing and the staff were really informative and friendly. We will definitely be encouraging our friends and family to go and we'll be back again soon.

24 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Avoid

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop.
Was in the cafe after every other customer had left and he said to me " they are cameras " . Avoid this place if you can. The staff think they are too important to serve you ....see other review where someone has said they were 15 minutes in the shop whilst staff watched them through the doors. Pathetic!

22 septembre 2025
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks for taking the time to share your experience here and on Google. We are very sorry you didn't have a good visit with us. Having chatted to our team I believe there may have been a misunderstanding - as with lots of businesses, we have a camera on the cafe when we are quiet so we know when customers arrive and we can help them. I can only apologise that you were left waiting, and we are always looking at ways we can improve.

Noté 5 sur 5 étoiles

A great experience

I recently visited Halen Mon with my mum on a wild weather afternoon. We were very lucky to grab the last couple of spots on a tour and had a great time; it was fascinating to learn the story of Halen Mon and try some of the salt. Our guide Sam great.
My mum then had a ridiculously good time in the shop before we headed out to the cafe for a beer and brownie.
We really enjoyed the afternoon; everyone was friendly and helpful and the whole vibe was very pleasant and relaxing.

22 août 2024
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks so much for taking the time to share this review, we're so glad you had a good time and Sam looked after you. Hope to welcome you back

Noté 1 sur 5 étoiles

Fantastic salt but poor customer service

My partner and I have been enjoying your salt products for years. We visited the shop when we’ve been in the area of Anglesey and purchased numerous other items from the shop.

As we are getting married in North Wales, in a small intimate ceremony, we thought we would include some of your products in the gift bags we are producing for each room where people are staying including products that reflect the local area. I emailed last year about how to go about a small bulk order; no response bar a general we will respond within 48hrs. Then nothing. I left it till closer to the time. I then emailed again on the 26/3/25. I received a response to say I would hear from someone within 48 hrs. Then another response where I had been copied into an internal email discussing my request. I responded to say I wasn’t sure the message was for me but looking forward to working with you. Again, no response to either my initial request on the 26/3 nor my response to say I look forward to working with you.

I appreciate that it was a small order of 16 small canisters of charcoal sea salt and 16 bars of soap and 6 boxes of oils. All I needed to know was how best to order them, whether a discount could be offered (happy either way) and some help. We are 5 weeks out from the wedding and I have sourced other products. Our deepest desire was to support the local Welsh economy.

Left feeling very disappointed that emails and requests have been ignored.

19 avril 2025
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Good afternoon, thank you so much for taking the time to review us and share your thoughts.

I have emailed you directly about this issue, but wanted to reply on here too. I am very sorry to hear you experienced difficulties with our team when you enquired about an order for your wedding.

We have some new members of the team, and unfortunately we didn't respond to you as promptly as we normally do. I can only apologise and assure you that we are in discussions to ensure it doesn't happen again.

We have sent you something to wish you well on your wedding day and hope to welcome you back soon. Best wishes, Jess

Noté 3 sur 5 étoiles

Great quality salt!

10 janvier 2025
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks for sharing this review, we really appreciate it. Of course we are always aiming for five stars so do let us know if there are any ways in which we can improve.

Noté 5 sur 5 étoiles

Great story, well presented

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven’t done this event before. A fascinating story presented really well by Sam. A nice way to get away from the weather for a bit, lovely coffee too.

23 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Environmental impact of factory’s heavy smoke

The 2 stars are reflecting the impact on the environment. The constant smoke coming out of the factory is unfortunately extremely damaging for the environment. Please sort it out asap

13 septembre 2024
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thank you for your review. Please could you give us a few more details about the date you visited us, which facilities you visited, and how the smoke affected you when you came?

Noté 4 sur 5 étoiles

Excellent presentation from Sam

Excellent presentation from Sam. Very informative and interesting. Good to try different types of salt at the end. Would have been nice to try more of the sauces although the Salted Caramel is delicious. Hopefully the cafe option can become an indoor facility?

19 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Not a critique of the tour but the…

Not a critique of the tour but the product, we bought a 15g pot which looks nice but when you open the packet of salt inside it doesn’t even half fill the container what absolute robbery you would think you would get at least a nearly full pot for the price!

20 juin 2024
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks so much your review, we really appreciate it. We're sorry that you are disappointed in the level of salt found in the product, we have to leave some space for the product seal. Our sea salt is hand harvested and is the only UK salt to be a protected food name, as well as being a B CORP, and we are proud to be a very high quality. We really hope to welcome you back.

Noté 5 sur 5 étoiles

Extremely interesting

Following a recommendation from a friend we decided to pay a visit. We hadn’t pre booked a tour but we were reassured there were spaces for us. Our tour guide was Sam and he was very knowledgeable and took our group on an interesting tour. The video at the start was great and the salt tasting was amazing who knew there were so many tastes. The gin tasting was awesome. The use of salt brought out the tastes of the botanics. A bottle may have been purchased! Thanks Sam!

22 mai 2024
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thank you so much for taking the time to share such positive words - we really appreciate it and hope to welcome you back soon.

Noté 5 sur 5 étoiles

Everything I've ordered from them has…

Everything I've ordered from them has been excellent, particularly love the smoked water. In my experience the aroma/flavour is much milder than suggested but it is the only such product in the UK that does not contain flavourings so I hope it will be available for years to come! Also appreciate the environmental packaging and quick delivery.

21 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent visit and accessible by all…

Excellent visit and accessible by all ages.
Really enjoyed this tour and learnt so much. We had a young to old with us who all also enjoyed the visit. The staff were friendly and patient. Our guide was Rob who was also very informative but entertaining. The salt (and gin) tasting was also a nice touch. I would recommend to anyone. Sea Zoo and the farm tour (i cant remember the name) are right next door and also excellent so this is a good place to spend a full day.

17 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service

I was pleasantly surprised by the quick service. My order was acknowledged immediately and picked the same day. Shipping to USA was less than a week and my gifts arrived well before Christmas

22 novembre 2022
Noté 5 sur 5 étoiles

Superb salt

Superb salt! But the goods I ordered were delivered promptly, undamaged but without excessive packaging

8 novembre 2022
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks so much, great to hear

Noté 5 sur 5 étoiles

Good products

Good products, easy to order, very friendly service. Halen Mon has become a go to Christmas gift supplier for me.

1 novembre 2022
Avis spontané
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks so much

Noté 5 sur 5 étoiles

Top-notch salt

Top-notch salt and customer service

10 novembre 2022
Logo de Halen Môn - Anglesey Sea Salt Company

Réponse : Halen Môn - Anglesey Sea Salt Company

Thanks so much

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus