Halfords Mobile Expert Avis 

COWBOYS. Booked in for a tyre replacement at work. The guy that turned up didn’t want to do the job in our car park because there was a “no parking sign” dosplayed even though I own the car park. I asked him if he can do it on the road, he refused as there was a slight slope, I offered to drive the car few mins to my home so he can replace it on my drive and he rused saying he needed to get to another job. What a waste of time. Avoid these COWBOYS at all costs.

4 tyres fitted quickly and efficiently at a very reasonable price. The fitter was excellent. He provided good advice too. Will definitely use again and recommend. Thank you.

Had two front tyres fitted by Halfords Mobile Expert. During the fitting, a wheel bolt could not be put back in and I was left with the car missing a wheel bolt and had to sort it out myself.

My mechanic subsequently inspected it, temporarily refitted the bolt and advised that the hub will need replacing. He also believes the damage occurred during the Halfords work.

I raised a formal complaint, but after almost two months of being passed around I have now simply been told Halfords won’t cover the repair. Very poor aftercare and I would not use the mobile fitting service again.

To keep a long story short… A technician arrived on Monday to fit two front tyres. After the tyres were fitted, I immediately noticed that the steering wheel was pulling to the left. When I later drove on the dual carriageway and reached around 60MPH… the whole vehicle started shaking.

I contacted Halfords, and they sent another technician to inspect the tyres. He found that one tyre was significantly out of balance and the other was also out of balance. Once this was corrected, the shaking stopped, but the steering wheel was still pulling to the left.

I then tried to contact Halfords numerous times by both email and phone, but unfortunately received no response.

I had been warned not to use Halfords, but I thought, “It’s only changing two tyres… how could they get that wrong?” Unfortunately, I was very wrong.

Very disappointing service and a worrying experience. I certainly won’t be using Halfords again.

Ordered 4 x tyres for home fitting 8am to 8pm ,waited for them all day, did not come or let me know, VERY POOR service

Unprofessional Service. Would never recommend to my worst enemy. Mechanic turned with lack of tools and technical knowledge. The technician rounded off my tyre wheel nut and lied to my face that he did not do it.

The complains team has completely ignored this matter despite promising to resolve this issue. This is extremely behaviour for a company like Halfords.

I would never recommend this Mobile service, you are better off taking it in store or to a real mechanic.

The technician was very helpful and informative. The only reason I did not give 5 stars is the tracking app for the appointment is useless so you have no idea when they are going to arrive.

Had screw-in tyre which came out.Had to book at home service because locking nut too tight.Computer ordering system difficult wants you to order at least 2 tyres. With just 1 charges an extra£10 for time booking that also has an extra £7.50 eventually decided to stay in all day Saturday with time ranging from 08:00to 20:00.Received missed calls at 18:40ish and 18:55.message just said “Halfords” at 19:10 looked at job status said “job complete”.Phoned and spoke to VIC .tried to get Warrington Depot to return Next Day but would only book for following Tuesday . The car was on the drive lights on in the house.Claim fitter knocked on door! Did Not RING BELL.Cancelled job won’t deal with them again.Checked CCTV just touched the door once spent less than 45 seconds waiting

Never use Halfords mobile experts they cost me a £700 windscreen . Never sign a disclaimer before they do any work . The managers will not help you when you have a problem they will tell the fitter to go to the next job and leave you stuck with the problem . Kwik fit for tyres are fine and personally I am going to book either RAC or the AA mobile fitters for a home service . DO NOT USE HALFORDS it can end up costing you a fortune .

Two tyres fitted,balanced and all sorted in less than an hour by a decent polite guy.I have only one small complaint and its not about the job,that was perfect,its about not being able to order 2 more of the same tyres less than 2 days later and finding them missing from the Halfords stock lists and i really want all 4 tyres the same.They are Yokahama Bluearth es32,215/60/R16.

Had front and rear dashcam fitted in Exeter Halfords.
Unfortunately the rear camera installation has caused me no end of problems, upholstery in rear was left oily , fittings not put back properly, and grommet in tailgate wiring was broken , appreciate this must be difficult to install - but this was poor

They provided the most competitive price out of 3 mobile tyre fitters.As I didn't need my car in the following days I was able to wait a couple of days.
Their tracking system worked well & the fitter was very friendly & courteous
Would definitely recommend but would also advise to check when they could call out.
PS. My only criticism is I meant to ask the fitter if the tyre could have been repaired so if you are calling Halfords remember that pitfall.

Update 25/09/26
Still awaiting Customer Service to get any response from Avon Tyres, sent photos to them and just give you the run around, emailed Henry Birch CEO but that email just goes to a executive office which is based at the same customer service building, they think there terms and conditions override the Consumer Rights Act 2015, IT DOES NOT!!
They don’t get back to you , you have to chase and never happens.
My next port of call is a small claims court, and there I can show a judge constant breech of this 2015 Act Halfords do constantly.

Bought 4 new tyres in November 2024
Done little mileage , been told at recent MOT that the tyres are defective as cracks running half the length of each tyre, this is happening inside the valley between the tread.
Spoke to customer services and they after a week of telling me to ring back as they can’t speak to anyone at the hub , then stated that they will remove all four tyres and send them back to Avon for review, and not provide me with a replacement so effectively grounding my car for weeks or months depending on the report.
Halfords are in breech of this:

Consumer Rights Act 2015. The law states that a remedy (repair or replacement) must be provided without significant inconvenience to the consumer. Leaving a customer with a vehicle trapped on bricks or requiring you to buy a whole new set of tyres out-of-pocket while they wait weeks for a report is arguably a breach of that requirement.

I am still awaiting there reply on the sent photos of each tyre again another 48 hours plus response wait time.
Which again they won’t and again I have to ring to chase.

So my advice buy somewhere else as your only going to spend possible double replacing tyres with a lot of use left in them as they take no responsibility or make it as difficult as possible for you to get things sorted quickly

And considering they are in breach of Consumers Right Act.
Maybe taking the responsibility and exchange the tyres and then take it up with Avon, without holding the customer to ransom

They rounded the bolts on my wheel and left the tyre with out fitting or balancing etc, and said I would have to go to an auto center for an extra charge, booked into my local garage who said yeah they always do that

Halfords offered a good competitive price for supplying and fitting two tyres to our caravan in North Norfolk . Mobile fitting at our home was offered within two working days, and communication both via online tracking and phone call on the day was very good. Tyler called me half an hour before driving to the house. He was friendly, professional and well organised, fitted both tyres promptly and disposed of the old ones.

Had 4 new tyres fitted (over £500) 3 of the 4 leaked slowly and 1 of them would be flat on the floor by the end of the day. Had an awful experience with customer service trying to get it rectified. Took 4 visits overall for it to be finally sorted. Customer service was useless throughout, telling us to go to other garages, there’s nothing more they can do, telling us they’ve escalated the matter and they would get back to us within 7 days. Over 2 months later and constant chasing from our side… Nothing.
Absolutely appalling customer service. Would not recommend to anyone.
Go else where and save yourself the hassle.

Absolutely appalling!

Paid just over £500 for four tyres/wheels fitted by Halfords on 28 June. Within two weeks, they were repeatedly losing pressure, with one tyre going completely flat.

It took FOUR separate visits before the issue finally appeared to be resolved. The constant back and forth, phone calls and chasing was ridiculous.

We even told Halfords we were driving six hours to Cornwall, yet they failed to resolve the issue before we left and then told us to find another garage ourselves. We later discovered their mobile service didn’t even cover Cornwall — despite us repeatedly telling them where we were going.

I raised a formal complaint and was told I’d receive a response within 7 working days. I didn’t. After chasing on X, I finally received a completely irrelevant response (3 weeks later) about wheel alignment that didn’t even address my complaint. I replied asking them to clarify — and they then closed my case automatically.

Problems can happen. What is completely unacceptable is how useless Halfords’ customer service is at dealing with them. No ownership, no communication, contradictory information and endless chasing.

Over £500 spent and weeks of hassle later, I have absolutely no confidence in Halfords and would not recommend them to anyone.

A975B008643 Had Halfords fit tyres on the drive , unfortunately their van left a large oil stain on my drive and despite numerous promises to look into the matter nothing happens for the department, looks like a small claims court claim is the only way to deal with Halfords!!

Really wished I had read these reviews before booking them to fit a dash cam.
1. Having paid £75 for a fitting (which took less than an hour), we had an all day appointment. Even AM or PM costs extra.
2. Technician said very little, so we let him get on with it, after he turned down an offer of refreshments.
3. No explanation of anything about how to use it.
4. When asked if the SD card was formatted, he declined to help.
5. When asked to help sync camera with phone, he again declined, apparently stating he was not contractually obliged to help. Refused to help, twice.

Don’t use these guys, especially if you are not tech savvy. Dashcams are tech reliant, and if you use Halfords you run the risk of ending up with a useless camera.