Halfords Mobile Expert Avis 21 911

Unfortunately do not use Halfords Mobile most of the mechanics are not trained and honestly not fit to do the job. One came to replace my battery he broke the ecu mount and battery casing , blew fuses etc then said sorry about that . Another mechanic from Halfords came out and criticised what the other one had done however car was locked in eco due to fuses . His manager was meant to call me back never has . Just avoid Halfords mobile

Easy to book and the technician was very friendly, helpful and knowledgeable. He arrived exactly when he said he would.
My flat tyre was replaced and I was very quickly on my way.
Excellent value for money too. I will definitely use this service again!

Managed to pick up a puncture just before the holiday weekend and was deluged by choice of 'mobile tyre fitters' 'mobile tyre repairers' 'mobile tyre experts' but one name shone out - Halfords . . . despite blistering heat, our fitter arrived, calling before to ensure all was OK and he performed superbly - switching out the busted tyre (and, recycling!), switching in the brand new tyre, balancing and leaving everything spic and span - top service and a top guy! Highly recommended . . .

The Halford fitters don't seem to be particularly skilled, or have much common sense. For example, the first fitting of my dashcam the guy disconnected my car's reversing camera and removed its cable! After the most recent refitting of the dashcam, which has now fallen off 3 times, it fell off the windscreen after 3 days. I found there was paper on the sticky pad the guy had used! How was that ever going to stay attached?

Once again purchased two tyre on Halfords App for mobile fitting.
Very professional service the tyre fitter call MO kept me updated. Arrived on time , friendly and very professional.
Fast and very efficient, job done.
Thank you Mo Great job I extreme heat.

easy booking reasonable price speedy efficient service

thank you,,

Very disappointing experience. I ordered four tyres with a 20% discount and free fitting. The mobile technician arrived but couldn’t complete the job due to not having the correct tools. Customer care advised me incorrectly that I could take the tyres to an autocentre and reclaim the fitting cost.
After the technician left the tyres with me, the autocentre refused to fit them, stating they only work on “supply and fit” jobs. I am now left sourcing an independent garage and hoping Halfords will honour the reimbursement they promised.
This process has been inconvenient, misleading, and far below the standard expected

Had 4 tyres fitted on my drive by the Leeds depot. As soon as I started driving the car it was obvious something was wrong. Car was wobbling and vibrating. Immediately took it to a garage who found that the tyres had not been balanced. Halfords left my car in an unsafe state and did not finish the job. Uncaring and reckless behaviour that could have had serious consequences for me.

Chris the Halfords Poole mobile expert, arrived on time. He fitted the Nextbase IQ 4k in about 20 minutes. However he did not install the app in step 1. So he left the dash cam (DC) with rotating arrows on the DC. This meant no QR code showed.

I had to reset the DC and eventually (1 hour) got the software and DC working with the help of the AI agent.

Halfords should train their mobility experts to do a complete job, not leave the 'technical bit' to be completed by the customer (with the assistance of the manufacturer).

Extremely efficient service 5 star 🌟 very good price.

Quick, efficient new tyre fitted on the drive with no hassle at all. Would highly recommend. Thanks.

Jason and Jack. Probably the most helpful tyre fitters and techys I have ever met from a garage. A real credit. Give those boys a big raise.

Extremely disappointing service, I have contacted several times regarding the mobile fitting appointment for my Nextbase iQ 2K dash cam, unfortunately the installation appears to have been left incomplete, as the dash cam does not power on at all. Before leaving, the fitter repeatedly assured me that everything was fully completed and told me that I only needed to scan the QR code on the box once I went inside my home. However, despite multiple attempts and leaving the car running for several hours, the dash cam still has not turned on. I asked the fitter several times to confirm the installation was fully complete because this device is extremely important for me and my family. The fitter appeared to be in a significant rush, spent only a very short amount of time working on the vehicle, and left immediately. I also attempted to call him afterwards, but my calls were not answered. I paid £75 for a professional mobile fitting service, so I am extremely disappointed that the dash cam remains unusable after installation. I was urging for a follow-up inspection as soon as possible, another fitter being arranged if necessary, confirmation that the hardwire installation and power connection had been completed correctly, horrifically unprofessional!

Very good experience with mobile tyre fitting, the driver was very polite and professional.

Very friendly and efficient mobile installer.

Paid Halfords £234.38 on 13 May 2026 for a mobile tyre fitting appointment scheduled for 20 May. Payment was taken immediately.

No confirmation email was ever received, which I only discovered when trying to check the appointment details on the day of fitting.

I then spent hours being bounced between chat support and a phone line that repeatedly disconnected whenever I selected the mobile fitting options. Eventually I was given an “urgent” escalation reference and assured somebody would investigate whether the technician was still attending that day.

Nobody contacted me.

After waiting at home all day, I finally managed to get through to somebody at around 4pm, only to be told there was no booking on the system at all despite Halfords already having taken payment a week earlier.

The “solution” offered was a refund taking 3–5 working days, followed by me making an entirely new booking and payment. In other words, Halfords expected me to temporarily absorb nearly £500 because of their own system failure.

No attempt was made to honour the original booking, prioritise a replacement appointment, or offer any meaningful goodwill gesture for the wasted day and repeated failures in communication.

To make matters worse, I was then incorrectly told I could submit a complaint via email via the Halfords website. After wasting further time searching, there appears to be no complaints email address available at all, only phone and chat support.

The most frustrating part is that throughout the process, different agents appeared not to properly read previous notes or understand the issue, resulting in repeated explanations and conflicting information.

Taking payment for a service that apparently never existed in the booking system, combined with the complete lack of coherent customer support afterwards, is unacceptable. I therefore cannot recommend.

Great service and very convenient to have the tyres fitted at home

Spot on service. Exactly as every service ought to be but rarely is.

Tyres fitted at home so once the appointment was booked I stayed indoors till it was sorted.
Excellent service.

Charlie was quick, efficient, and meticulous. He explained everything as he went along. Top job. Saved me a lot of grief.