I have today received my order that was sent and on opening the package all three cabinets knobs are damaged and chipped. I cannot accept goods that are damaged or appear secondhand. It makes no sens... Voir plus
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À propos de l'entreprise
- Magasin de portes
- Charpentier
- Société de construction
- Fournisseur de portes
- Décorateur d'intérieur
- Porte intérieure
Écrit par l'entreprise
Handles4Doors is a family run company offering best value doors, door handles, knobs, cupboard handles & knobs, locks and general ironmongery. Lots of next day delivery products, free delivery over £75. We have telephone support and our showroom is open from Monday to Friday
Coordonnées de contact
Sayrosa House, Anstey Mill Lane, GU34 2QQ, Alton, Royaume-Uni
- 01252 227248
- customerservices@handles4doors.co.uk
- www.handles4doors.co.uk
4,0
Bien
5 k avis
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Poor packaging_Damaged Goods Received
I have today received my order that was sent and on opening the package all three cabinets knobs are damaged and chipped. I cannot accept goods that are damaged or appear secondhand.
It makes no sense to have glass and metal screws in the same packet as it is obvious the metal will chip glass when they come in contact with one another. The glass knobs should at least have bubble wrap or foam wrap protection around them and also be in a box and not a soft plastic parcel designed for textiles.
24 décembre 2025
Avis spontané
GOOD QUALITY PRODUCT froM them
GOOD QUALITY PRODUCT froM them
I would deffonatuluy recomenyd
11 septembre 2024
Avis spontané
I have ordered door hardware from this…
I have ordered door hardware from this company many times over the years
Very pleased overall with the service I have received
Always very helpful when called to source product
Customer service is best around
2 février 2024
Avis spontané
The rare combination of a friendly…
The rare combination of a friendly professional company. They were competitively priced and went above and beyond to guide/ensure I purchased the right Ironmongery/ doors. Wouldn't hesitate to recommend it to anyone seeking a genuinely knowledgeable and amiable company.
20 septembre 2023
Avis spontané
Excellent customer service
Easy to use website, rapid delivery and excellent customer service and support. I can’t recommend Handles4doors highly enough.
24 septembre 2023
Good quality Easy to fixed.
20 septembre 2023
Customer service
Very helpful when contacted over a returns matter, customer service top class, as is quality of goods supplied.
27 septembre 2023
Réponse de Handles4doors
Thank you for your taking the time to review our service. We hope you enjoyed your products when they're fitted!
Rim lock was delivered in a bag
Rim lock was delivered in a bag, I have purchased this before and was in a box.
This rim lock was poorly protected and was put through my letterbox which then fell onto a hard floor which I heard the bang
Luckily it was not damaged but very easily could have been.
Please package better.
19 septembre 2023
Réponse de Handles4doors
Dear Mandy,
Thank you for taking the time to provide feedback on your recent purchase of our rim lock. We truly appreciate your input and apologise for any inconvenience you may have experienced.
We understand your concerns regarding the packaging of the rim lock. We sincerely apologise for any inconvenience this may have caused. Our team is committed to providing a high-quality shopping experience, and your feedback helps us improve our processes.
Rest assured that we take your feedback seriously, and we will review our packaging procedures to ensure that our products are better protected during transit. Your satisfaction is important to us, and we will work diligently to prevent any similar issues in the future.
We're glad to hear that the rim lock arrived undamaged despite the less-than-ideal packaging. If you have any further questions or concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we're committed to making your future shopping experiences with us more enjoyable.
Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
Sincerely,
Mo
Poor communication
Ordered 2 internal door latches 06/09/23
Has to phone the company 15 days after I ordered them to find out where they were. I had set up an account with them, as they asked, so I could check the status of my order . There was nothing on the account to say they weren’t in stock and I had not received any correspondence from them to tell me that . I had to source the latches from somewhere else. After speaking to a guy on the phone I was told I could have a full refund , then he said I’ll send you a credit note 🤔 no I said, I want the money refunded, I don’t want a credit note . Had to explain to this guy what a credit note actually means .
He then said I’ll send a credit memo .
Just send an email stating you’ve sent a full refund , you don’t have to mention credit note or credit memo , just an email with full refund on it .
In the end I had to tell him to reverse the payment , as I had paid by PayPal.
Someone in the company needs to understand what it means when telling customers that they’ll send a credit note.
I won’t be using this company again
Poor communication , poor service
20 septembre 2023
Avis spontané
Réponse de Handles4doors
Dear Jill,
We sincerely apologise for the experience you had with our company regarding your order for 2 internal door latches placed on 06/09/23. We deeply regret any inconvenience and frustration this situation may have caused you.
We acknowledge that there were significant issues with the communication and handling of your order. It is clear that our account system failed to provide you with accurate information about the availability of the latches, and we failed to proactively inform you of the stock shortage. This falls well below the level of service we aim to provide to our valued customers, and for that, we are truly sorry.
Regarding the confusion surrounding the refund process, we understand that there was a miscommunication about the terminology used, and we appreciate your patience in clarifying your preference for a full refund. We should have promptly issued the refund as requested without any unnecessary complexity.
Your feedback is invaluable to us, and we will use it as an opportunity to improve our internal processes and customer service training. We are committed to ensuring that such issues do not recur in the future.
We have taken your feedback seriously, and we assure you that we are actively working to enhance our communication and customer support procedures.
As for your refund, I believe this has been processed and complete. If you encounter any further issues or have additional concerns, please do not hesitate to contact us directly at customerservices@handles4doors.co.uk or 01252786510.
We understand that trust is essential when choosing a supplier, and we regret that we fell short of your expectations in this instance. We would like to regain your trust and hope that you may consider giving us another opportunity in the future to serve you better.
Once again, we apologise for any inconvenience this has caused you and thank you for bringing this matter to our attention.
Sincerely,
Mo
Réponse de Handles4doors
Hi Laura
Thank you for taking the time to leave a review. Please give us a call on 01252 786 510 to talk to one of our sales representatives to see if there is anything we can do to mitigate this. Thank you again
Incomplete order
I ordered 2 kitchen cupboard door hinges, when they arrived the plates that fixe them to the cupboard were missing.
I emailed customer services and a week later still no reply.
So I am left with half a hinge.
27 août 2023
Réponse de Handles4doors
Hello Tracey,
We greatly appreciate your feedback and the time you've taken to share your experience. I am genuinely sorry to learn about the inconvenience you've encountered regarding your door hinges, especially the lack of response via email.
To address this issue promptly, I will instruct our customer service team to thoroughly check our spam folder. It's possible that your email might have been redirected there, causing the delay in communication. If this proves not to be the case, rest assured that we will directly reference your order and promptly resolve your query to ensure a seamless customer experience.
Once again, thank you for choosing our services, and if there are any additional ways we can assist you, please don't hesitate to reach out. You can also contact us via phone, Monday through Friday, from 07:30 to 17:00, at 01252786510.
Warm Regards,
Mo
Yes I recommend Handles4u
Did quite a bit of researching to find the correct lock I needed. Swift ordering and speedy delivery.
18 août 2023
Beautiful quality and fast delivery
23 août 2023
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