hanskruchen.de Avis 2

I bought a Hanskruchen Gold comforter (warm) 4 years ago at the Univers du Sommeil in Brussels. I consider it an investment given the high price of the comforter. After a few months several pillows were emptied of their feathers, we brought it back to the store, Hanskruchen refused to replace it and just did a "maintenance". A few months later, the same thing happened and again, Hanskruchen refused to replace it and did a "maintenance". Today, the comforter is again 30% empty and neither the store nor Hanskruchen accept to intervene!
Their pretext is that we do not sleep as recommended by the brand. Make sure you sleep according to Hanskruchen's recommendations (which means not moving when you sleep) before investing in their products otherwise you may be disappointed.

Ich habe eine Gold-Bettdecke für über 1.000 € bei einem belgischen Händler gekauft. Sehr schnell verliert sie Federn. Zweimal wurde sie an den Hersteller zurückgeschickt, der der Meinung ist, dass sie innerhalb der Norm liegt. Keine Geste, kein Ersatz. Ich bin sehr, sehr enttäuscht und keine Kundenbetreuung. Das nächste Mal werde ich bei La Redoute
I bought a Gold duvet for more than 1.000€ from a Belgian retailer. Very quickly, it lost its feathers. On two occasions, it was sent back to the manufacturer who considers it to be within the standard. No gesture, no replacement. I am very very disappointed and no customer support. Next time I will buy from LA REDOUTE