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HappyAngler.com Avis 10

•
TrustScore 3 sur 5

3,1

Magasin de pêche
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À propos de l'entreprise

  1. Magasin de pêche
  2. Magasin de matériel de camping
  3. Magasin de pêche et de chasse

Écrit par l'entreprise

Happy Angler is an online store specializing on fishing with a range of 10,000–15,000 individual products depending on the season. Our range comprises all well-known Finnish and international fishing brands, as well as our own high-quality private label products. Our extensive experience of fishing and efficient purchasing activities ensures that we can offer our customers both the latest new products and perennial favorites – always at affordable prices. Our motivated personnel and proficient customer service operators complete our concept: No problem is too large or too small for us to tackle!

Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

Scammers

In April 2025, I made a purchase for 2000 euros, the tracking number expired, and I did not receive the parcel. I wrote to support 5 times already but still did not receive an answer. These are scammers, do not work with them. I submitted an application to the bank for the chargeback procedure.

Just refund me the payment, my account is kz***buyer(a)gmail.com order number 135212055

10 avril 2025
Avis spontané
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Réponse : HappyAngler.com

Dear Maksim,

We are truly sorry to hear about your disappointing experience. Please allow us to clarify the situation.

Your order was shipped promptly from our warehouse in Finland. Unfortunately, the delay was caused by an unexpected and prolonged hold by the Finnish Customs due to re-export regulations (Due to ARTICLE 12g OF COUNCIL REGULATION 833/2014 “ NO RE-EXPORT TO RUSSIA" CLAUSE”) . We provided all necessary documentation, and after considerable effort, the parcel was finally released.

We understand your frustration, and we have reached out to you directly via email to provide updates and discuss how you would prefer us to proceed—either with a refund or re-delivery. We are also working with the Finnish postal service to resolve the issue of the expired tracking number and will provide a new one if needed.

We sincerely apologize for the inconvenience this has caused and want to assure you that we are doing everything we can to resolve the matter in the best possible way. Please rest assured that we take every case seriously and always aim for the best possible outcome for our customers.

Kind regards,
Happy Angler Customer Support

Noté 1 sur 5 étoiles

De hæver pengene ingen varer modtaget

De har trykket pengene men jeg har ingen varer modtaget her efter en måned. Nu ingen svar fra deres kunde service.
Hold jer væk fra denne side

20 mai 2025
Avis spontané
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Réponse : HappyAngler.com

Hi there,

We're truly sorry to hear about your disappointing experience – this is not the kind of service we aim to provide.

Unfortunately, it looks like your original package was lost during transport with our logistics partner. We completely understand how frustrating this must be. As soon as we became aware of the issue, we arranged for a new shipment from our warehouse, which is now on its way to you.

We truly appreciate your patience, and if you have any further questions, our customer service team is here to help.

Knæk og bræk! 🎣

Warm regards,
The Happy Angler Team

Noté 1 sur 5 étoiles

Spent over 4000 and never received my…

Spent over 4000 and never received my package... was told I'd get a refund and still waiting....no reply from Happy Angler Fishing Store this is going on over 5 weeks... avoid this company at all costs

10 octobre 2023
Avis spontané
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Réponse : HappyAngler.com

Hello,

We sincerely apologize for the inconvenience you've encountered regarding your order. We understand the frustration caused by the delay in refund process.

Upon reviewing your case, we would like to assure you that the full refund has already been processed. However, we acknowledge the extended waiting period and any lapses in communication, and we deeply regret any inconvenience caused.

We truly value your feedback, and we're actively working on improving our processes to ensure such delays are minimized in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.

Noté 5 sur 5 étoiles

The website was easy to navigate and descriptive.

The website was easy to navigate and truly the best pricing I could find. I am from Florida in the United States. The order was pretty simple and the communications were very prompt. Once I got confirmation that they had international shipping, the order was processed. I received shipping details that were a little odd to me as I am used to USPS or UPS. The items I ordered arrived in great packaging in a fairly timely manner. The shipping status was a little off as it currently still shows my item is in transit even though I received it yesterday. Customer service was very polite and provided information quickly. Thanks as I am now a "happy angler". Keith

8 octobre 2023
Avis spontané
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Réponse : HappyAngler.com

Hello Keith! Thank you for your feedback, it`s our passion to make our customers "happy anglers" :) We`ll check our shipping details and try to make those more clear, thank you for pointing that out :)

Noté 5 sur 5 étoiles

Quick shipping to Latvia

Quick shipping to Latvia, detailed product info, nice sales.

13 septembre 2023
Avis spontané
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Réponse : HappyAngler.com

Thank you Sergejs for your positive feedback! We're delighted to hear that our shipping speed, product details, and sales offers met your expectations. We strive to provide our customers in Latvia and beyond with the best service possible. We look forward to serving you again soon!

Noté 5 sur 5 étoiles

My package arrived in good time and at…

My package arrived in good time and at a very reasonable price. It was unfortunately too big, however happy angler were happy for me to return it in its original condition even after a month or so. Very satisfied with the service and communication.

10 mai 2023
Avis spontané
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Réponse : HappyAngler.com

Thank you for taking the time to share your experience with us. We're pleased to hear that our delivery and pricing met your expectations. We understand that sometimes items may not fit as anticipated, and we always aim to be as flexible as possible with our return policy for the convenience of our customers. Your satisfaction is our priority, and we're glad we could assist you. We appreciate your feedback on our service and communication, and look forward to serving you again in the future.

Noté 5 sur 5 étoiles

The Workers have a huge knowledge

The Workers have a huge knowledge, really interested to solve issued and If, the rare Situation appears that they Font know Something, they will asap Look for a Solution.

Thanks Guys!

18 mai 2023
Avis spontané
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Réponse : HappyAngler.com

Dear Tom,

Wow, thanks for the awesome feedback! It warms our hearts to know you noticed our team's dedication. Even when we're a bit stumped, we're always on the hunt for solutions! We're here to help and make things right for you. A big thanks from all of us for your shoutout. 😊

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