Harbour Hotels Avis 

We,ve stayed at Sidmouth harbour hotel several times.
Was very disappointed this time.
On arrival in the only dog friendly room we were told.
To our amazement there was a dog next door.
The view fm our room was a brick wall. When we got in our room there was no spare toilet rolls, no sherry in the room, no biscuits, also the coffee machine didnt work properly.
When we went to dinner and lunch
They had ranout of
Oysters
Smoked salmon and haddock.
As for breakfast the first morning we only got an egg, half tom,half mushroom, and 2 thin pieces of streaky bacon.
As for the facilities.
We were really looking forward to a swim, the pool was closed due to renovation, which we wasn,t told about we probably would,nt have stayed there.
When I phoned the hotel to book the room we were told it was 340.00 for 2 nights including the dog.
13th Feb 2022
15th Feb 2022
When we came to pay they charged us 355.00 for the room.
I wont even talk about the charges everytime you go to the bar.
What a shame
We used to love it there.

Had lunch here today
Soup was tasteless
Main course wasn’t great so I sent It back and reordered so my friend had finished before mine came back .Then to be honest it still wasn’t great!
My gousto delivery meals are better!
Wine £12 for the glass
All in all not great

Very clean and well organised hotel - staff were exceptionally professional and customer orientated. Dinner in the restaurant was ok but beware of the additional and hidden service charge at the bottom of the bill if you are someone who likes to have choice about rewarding service. More relevant still is the small writing in the booking information that the hostel hosts functions/parties from time to time. If you are a light sleeper, don`t book a room near the function room unless you are happy to postpone your sleep until after 12 a.m. and maybe even later as the joyous party goers return to their rooms. Ask the hotel if there are any parties on the night you plan to stay just in case.

I had to cancel my booking at 2.00pm on the day of arrival due to a car breakdown which required me to be towed home! I fully expected to lose my booking/funds but the team have allowed me to move my dates and use within an agreed period.

Their understanding and willingness to help made a miserable day so much better. It's service like this that you really remember and will make me recommend them - aside from the fact I love their hotels!!

My family and I had a great stay at the Christchurch Harbour Hotel for my graduation. From the moment we arrived the staff were more than helpful! Dave the doorman was very attentive - he helped us find a parking space, brought our luggage in the hotel and up to the room after check-in, and even brought drinks to our room!

This is my second stay at this hotel and third Harbour Hotel stay overall and I would recommend to anyone

We stayed for two nights recently at the Kings Arms in Christchurch. Requiring a walk-in shower for mobility reasons,our room was small but perfectly adequate,well appointed and comfortable.
The hotel is perfect for seeing Christchurch, with easy, immediate access to beautiful walks.
The staff could not have been more helpful…
Jenny on reception was excellent,as was Jan the manager, and all staff were most pleasant.
Parking is an issue for the hotel, no fault of their own, but we experienced great support from the staff so it wasn’t an issue for us.
A most pleasant visit, and would be more than happy to re-visit.

AVOID staying at Guildford Harbour Hotel especially if you did not book directly.

We booked a two night stay on 14th September 2021 because we wanted to enjoy the Full Day Spa booked with their signature HarSpa but when we checked into their rooms; it’s like being trapped in a dirty budget hotel!

Twin beds were narrow 2.5 foot mattresses on top of used 3 foot divan base, complete with dead skin and hair from previous years’ use.

The management were rude about it claiming that it is a “design aesthetic” that i did not accept this was acceptable to me…i was FREE TO LEAVE but they will be charging me for the whole two days booked!

I could not stay in a hotel where the Air-Condition was a fixed warm 19 degrees and there was no standard Bar fridge one would expect.

After 1.5 hours of contacting the BOOKING Aagent who were very helpful; Guildford Harbour Hotel finally released me with a full refund but INSISTED on charging me for the HALF DAY parking rate. They were very rude about it.

After a brilliant last stay a few months ago which was booked via a travel agent, I decided to book again but direct over the phone. Although this experience was very different.

Based on the room rate paid for one and although it was last minute (which I can understand that it will impact availability and pricing etc), we did not expect the room to be in such a dark and secluded part of the hotel that could only be accessed through the restaurant. None of this was explained on the phone when booking.

This firstly was not a good experience given that there was absolutely no natural light in the room, no bath either, but also having to carry our luggage and shopping past everyone sat having food and drinks each time we went in or out of our room was far some ideal.

Breakfast was also a similar experience. Due to the location of the room, we had to enter from what seemed to be the staff entrance and wait to be acknowledged due to the majority of staff being in the kitchen or up at the usual entrance to the dining room. We were only given the menus and not offered any toast or teas/coffees whilst we decided what to chose from the menu. We had to call staff over a number of times for additional things because we were no asked or checked on.

Overall a very disheartening and disappointing experience.

Appalling customer service!
1. The hotel in Christchurch doesn’t have ACs in the room. So, if you go on holiday in the summer, you won’t really be able to have a good night’s sleep.
2. The staff in the restaurant is not serious about COVID 19. They wear the masks on their chin while speaking to the customers without any social distancing. They come in contact with hundreds of people a day. This is very dangerous in the times of COVID 19. So the “Safe Harbour” claim is absolutely false and misleading and is a ploy to get customers into the hotel.
We complained to the hotel and their response to the HOT room was just a “sorry about that”. They don’t care whether you do or don’t sleep well.

Their response to the staff not wearing mask was that they are allowed to take the mask off on the terrace of the hotel. But, how is it okay, when the staff is standing next to me, talking down to us and we are looking at them and talking. Also, when they come in contact with so many people each day?

This is the “Hospitality” industry. We were looking at visiting other harbour hotels, as the location and decor is amazing! But taking into consideration the customer service, we will consider other hotels. For the price, I would rather choose to stay at a Marriott, Sheraton or Hilton. At least we know they have better customer service!

Harbour Hotels promised a refund of our money in June. They are now ignoring emails and so I have had to take this up with the CMA. Please don't promise a refund within a certain time and then don't pay up.