Haven Avis 

Kate Osborn, Fire & Theft Handler, helped us and hopefully things will move swiftly. Ours is a case of vehicle theft and she understood the issue, helped us and did the best she could to push things forward.
Thanks Kate !!

I had an accident 1 month ago and the insurance is not taking my claim seriously. I'm a full time taxi driver and it has been 1month that I didn't worked at all. My car is at the garage for the past 1 month and they have sent the repairs estimate to the insurance company. But they are not answering. I have family to feed and I'm the breadwinner of my family. I called them 4 to 5 time in a week, they are very rude and not talking properly. Every time I call they said they don't know how long it gonna take for the validation. THEY ARE NOT AUTHORISING. THIS INSURANCE IS TOTALLY SCAM!!!. I'm hopeless, I have no money to pay my bills and feed my family. They said they will call me back and they never called back. I always paid the insurance on time and this is what I am receiving. My insurance policy is fully comprehensive and it's £3000 plus. NEVER GO FOR THIS INSURANCE COMPANY. NO ONE IS HELPING AT ALL. They are just delaying but they don't understand how serious is for me to work. I asked them to give me a date for authorisation but they said they don't know. THEN WHO WILL KNOW ?

I placed a non fault claim over 3 weeks ago over the phone . Sent pictures/video etc that I was asked to do.I have NOT heard back. Claim was made on 21st April. I emailed again few days ago asking about the update. No response what so ever. Extremely disappointed!

Easy to get connected to the claim team, Very friendly and helpful

Joshua handled the initial start of my non-fault claim with efficiency, help & guidance.
Hopefully this standard of customer service continues throughout the whole claim process….🙏

Caitlin was amazing, she really went the extra mile to help me sort my car out and i can’t thank her enough!!

Awful experience with this company during a non fault claim.
No help and didn't really seem interested in helping at all, would not even give advice, just got told by them that they don't know what to do.
Would recommended people stay away from this insurance company

I honestly wouldn’t recommend Haven to anyone based on my experience. My vehicle was involved in a non-fault accident (I wasn’t even in the car at the time), and although the third-party admitted full responsibility, Havens handling of the claim has been extremely poor.

I accepted the total loss settlement weeks ago, but they still haven’t paid off the finance on the car — leaving me stuck making payments on a vehicle I no longer have. I also returned the hire car over two weeks ago, so I’ve been left without any transport ever since. I made every effort to get answers, chasing them by phone and email multiple times, but no proper replies or progress.

When I asked for support with my monthly premium due to financial hardship, they refused to help and told me they’d cancel my policy — which they then did, even though the delays are entirely on their end.

This is not how insurance should work. If you pay your premiums and do everything asked of you, the least you should expect is fair treatment, decent communication, and timely settlement. Sadly, Haven delivered none of that.

Marck was very helpful and very kind

Caitlin ticked all the boxes, good communicator, perfect accent, clear english I could understand everything despite that English is my third languageand abive all she was professional at her job. Anyway she was good to the extend that i asked her permission to leave her a review online.

scam company

Terrible Customer Service – Avoid This Company

I’ve been waiting 10 months for an update on my insurance claim, and I still haven’t received any response. I’ve called and emailed multiple times — no one replies. The lack of communication is unacceptable and shows how little they care about their customers.

When I finally got through to someone, they asked a ridiculous two-minute question that had nothing to do with the actual issue, and then disappeared again. No follow-up, no explanation, nothing.

This company has the worst customer service I’ve ever dealt with. If you’re thinking of using them for insurance, save yourself the trouble and go somewhere else. They take your money and vanish when it’s time to fulfill their responsibility.

My experience with haven taxi insurance was a absolutely fantastic experience they dealt with all my queries which I needed I must mention Louis he is very helpful and considerate guided me in the right direction haven insurance is must for taxi or car insurance a great company ..love it

As you can all see, the response I received appears to be a generic, copy-and-paste message — not one that reflects the urgency or specifics of my situation.

I have already responded to the additional information request, and the necessary action has been taken on my part. Despite this, there has been no movement or meaningful update from Haven.

This lack of urgency and failure to progress the matter is incredibly frustrating, particularly when I’ve been clear, timely, and cooperative throughout.

I am now requesting a direct and actionable update — not another templated response — and a clear explanation for the continued delay.

Outstanding customer service from Caitlan Rowlands. Her communication with myself was very efficient, friendly and professional to ensure I received the best service. Well done Caitlan & thankyou!!😊

Absolutely fantastic with dealing with my claim. Had everything sorted straight away. Well done and keep up the good work

Hello, 4 months ago I had a car accident with a person who had insurance with this company and for 4 months I haven't received any response. Has anyone else experienced something like this? I would like to know what I can do, please. 01.04.2025

Crap company. Customer support agents have no idea what they doing and keep providing useless information while managers avoid to resolve any of issues and avoid to talk with customers directly

EVIL- Honestly. liars tried to cancel my insurance and get a prorate refund - they denied the pro -rata refund and kept the whole amounts.. as they have an open claim against me. There is no claim. I have not hit anyone ever. Have made a subject access request... and have contacted the financial ombudsman.

Was hit in the rear.. was 3rd party only....Previously they said they were going to write off my car .. they took my car and arranged the refund... so I went and a bought a new one as I have disability... then they said they made a mistake and will take no action..... and I need to find a new solictor to help me..,. and pay £250 to have my car returned or they will dispose.

NOW my new solicitor is unable to progress my case as the CCTV has been deleted during the time that Haven have sat on the matter and done nothing...

They have bankrupted me... and cost me thousands... They have destroyed my chances of success with a new solicitor...

These 5 star reviews must be a lie..