Hawley and Rodgers Avis 

We used Hawley and Rodgers for the conveyancing of our new home. We had Bhavesh Mistry as our Solicitor who was very good at communicating at what was happening and what was required during the transaction from day one. We couldn’t have been more happy with Bhavesh and as a result would recommend Hawley and Rodgers to our friends and family. Bhavesh worked very efficiently to ensure we got through the whole process smoothly.

I cant give a 0 star review otherwise I would. Appointed this firm on two purchases and have to say worst firm in my 25 years of property dealing. First the solicitor left the firm and another solicioat the firm was appointed. They lost the paperwork and started from scratch and requoted me a higher price for a job already agreed and signed contracts for. Then the second solicitor also left the firm and I was appointed a third solicitor who took 5 weeks to even look at the files. Did a very poor job and response to my complaint was to refer to my terms and conditions for the complaints manager. I contacted the firm who told me that the complaints manager on my terms and conditions had retired in 2017. The subsequent complaint was handled very poorly and totally factually incorrect. Managed to finally get through one purchase after EIGHT MONTHS there was no chain but they were negligent in so many ways. There were also issues on day of exchange and completion. Second purchase they withdrew from and also had the nerve to invoice me for £360 on a bogus claim that I tried to influence them on aspects of the purchase. When I pointed out they had completely inaccurate facts they ignored this and gave a rude response this was from a partner. They tried to force me to pay the bill with phone calls a letter and email which I refused. They also would not return the searches I had paid them £300 for or the forms I had signed by another solicitor. As a result I put of pocket by over £1000. I have referred to legal ombudsman and I will ensure that I go to court out of principal. If necessary. I have also raised with the lender to get them stripped of status on the panel. Avoid this firm plenty of better and cheaper firms out there. I have all of this in emails so if they would like to respond to this reference I suggest they provide some proof to refute anything I have said. They had a chance to resolve this easily but opted to try and bully me and get money from me by getting the lender know I owed money per their false invoice this was on the unrelated transaction for which I had to pay them. Looking forward to my day in court for a company that has problems where clearly employees don't want to work there.

As a long standing client of this law firm, I asked for documentation to be verified as part of my onboarding to another law firm. Despite the firm holding my wills and other documents for both my partner and myself, the managing partner refused to do so. Lack of updated KYC was cited as the reason for not doing so therefore I suggested updating this KYC but the request was still refused using SRA regulations as the reason with the comment "we don't make these rules". I was not asking for this to be done FOC and am surprised at the intransigent view here. If this is the case, how does this law firm get any new business? Confused.