Heirloom Fair Legal  Avis 

We used Hayes Connor as part of a GDPR claim and Liam Grady was our solicitor. Liam dealt with our case quickly and efficiently and always answered any questions we had promptly , within 6 months we received our compensation.

Ben was great throughout very communicative and assisted me with any questions I had. We received the outcome we wanted so thank you Ben for all your hard work!!

Very informative. Ben kept us in the loop every step of the way. Any questions were answered swiftly and communication was great throughout. Thank you!

Just received an email asking for a copy of the letter from south staffs water. A year later, almost. Then I just called expressing this is almost a year later and to expect anyone to not lose letters is ridiculous. Considering this should be the first question of proof. And yes I did send it originally. Yet they don't have it. The response, it does say in our correspondence I should save it for my records. My records not theirs. Im not in the mood for unprofessional solicitors. I responded with the same attitude I was given. Kurt. I was asked to wait. I was silent . Are you there. Yes and .. you are being rude. Excuse me. Proceeded to raise her voice at me. And then try to shout me down . Not being spoken to like that . Told this two bit company take my name off their books. She continued to shout me down. I lost it and swore LOUDLY. Give me a professional company who knows how to talk to clients with respect . These have no clue . Typical bad bullying solicitors

Edit after response.
I have the recording of the shouting me down.
So as I can prove, and as everyone can see.. this is the company I spoke of in their own words . Typical bullying solicitors. Oh.. please post your copy of the recorded call on YouTube with a link. You have my permission

Excellent success but knot quite clear on clarity of charges and fees

I’m really happy with the service provided by Ben Brown @ Connor Hayes. Fast, efficient and friendly. I would definitely recommend. Many thanks

Very fast and efficient service, good communication. Fast process from start to finish. Highly recommend.

Well, where do I start, if you have a DATA breach claim go elsewhere, there are professional organisations that will deal with your query / issue and will guarantees a conclusion within 18 months - 2 years and provide clarity along the way.

I was told by HC before I asked them to represent me is there a chance of compensation otherwise I will not bother, I was told "Definitely / Absolutely" and within 18 months. Two years have elapsed and nothing, no comms whatsoever, the majority of my colleagues are in the same boat regretting asking this outfit to represent us.

Here we are September 2025 and no comms whatsoever - PLEASE AVOID!!

From the first phone call I made to the final phone call saying I had won my advisor Ben made me feel in safe hands .

Tried to join the Capita litigation. Didn't receive response so phoned them. Promised to send confirmation. Nothing received, contacted them again and nothing received. Contacted again to tell them that I was going to use another company and asked if they could confirm via e-mail that they agreed with my intentions. Nothing received

The people I spoke with were friendly and helpful. Explained everything well. My only grievance was that I had to chase for updates and ask what was happening next, especially at the start. Once it got going I had a bit more contact. Erin T was really approachable.

Hayes Connor were very professional and always on hand to answer any questions I had. They dealt with my claim quickly to a successful outcome and represented our best unterests at all times.

Great work from Ben Brown on my data breach claim.

Very good a solicitor named Ben got my claim sorted very quick

Great customer service. My case worker Erin helped me every step of the way. She was very informative and kept me in the loop as the case progressed. Erin was very patient with me whenever I had any questions or concerns and can't thank her enough!

Didn't want to know my case. In coming back to me they avoided the point and talked about issues that were irrelevant. That was after multiple emails asking me to send the details to them! What a waste of my time.

Would give zero if possible. Has been going on for about two years with an email about every three months to say they are going to issue proceedings blah blah blah.

Fast efficient service. Clear and concise communication and resolved my Gdpr issue promptly. Would highly recommend Ben and the team.

Had the best experience, was kept updated everytime , the staff have been lovely and very helpful

poor service all round - appreciate claims take time, however this is not my issue, - email in, as not had an update for a while (normally get them monthly - not had one for several months, - email request to see if no update, - NO RESPONSE, - call up, ask for an update, before you can finish your sentence, your presented with "dont know any update" due this week, - explained thats fine however for the money which you will take, - can you not respond to an email to keep me in loop, - no apology, - sense that "it is what it is" - lady raised voice, talking over, - collegues come on phone, and say "im sat in office with her, never raised voice. - no consideration or compasion, - go on to say no one knows update, - someone is writing it up, - will email later in week, - someone must know update if there writing it up, - these people im sure are great at what they do "solicitors etc" - but for those answering the phones in the admin departments, clearly contribute to a poor service all round. 2 years + still waiting, - last update, personal issues no update.