Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get som... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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Lisez les avis des autres
Excellent customer service I phoned explained what I wanted (wasn't straight forward). Nadine was absolutely amazing rang me back next day with exactly what I wanted and asked for,Nadine was as genuin... Voir plus
L'entreprise a répondu
Samantha Elliot, The best ever she was so helpful, bless her so thankful to her and going above and beyond - people like Sam is why we keep coming back to Hays Travel :)
L'entreprise a répondu
Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST! All future holi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, Royaume-Uni
- 0800 412 5368
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very happy …
A lovely lady named Nadine was very helpful very patient with all the questions we had to ask Ann And she found the best deal for us. We are very pleased. We have even recommended the same cruise to a friend. Hopefully they will be in touch with you soon to book as well.
26 août 2026
Very happy with my experience
Very happy with my experience, holiday was an excellent price and Nadine even got an extra £100 off!
26 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Samantha Elliot
Samantha Elliot, The best ever she was so helpful, bless her so thankful to her and going above and beyond - people like Sam is why we keep coming back to Hays Travel :)
24 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Naomi W .
Naomi W .
Very friendly, efficient service all round. Found a fantastic holiday for us everything included and more.
Went above and beyond for us.
15 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Just simply brilliant the service agent…
Just simply brilliant the service agent did everything she could to make things work well I will be back
21 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Derek took time and explained our…
Derek took time and explained our options and helped find us the perfect holiday
22 août 2026
Listened to my brief and put together a…
Listened to my brief and put together a fabulous trip and answered all my questions. Samuel Robson was great, very knowledgeable and professional, will definitely use for my next trip!
15 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Easy in every way
30 juillet 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Joanne whom delt with was fantastic…
Joanne whom delt with was fantastic from start to finish, noting was a bother and she also found us a great deal.
19 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Ist timers
Ist time to use this method. Very impressed with the lady who's helped us through our booking.
19 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Service is good when you can get hold…
Service is good when you can get hold of someone. I’ve sent a few emails asking questions regarding my recent booking and as yet still awaiting a reply
19 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Afternoon Peter, I can see an agent has now been in contact with you to respond to your queries - Thanks Sophie
A disaster....right hand left hand…
A disaster....right hand left hand syndrome comes to mind. I had a query regarding the stated baggage allowance from K.L. to Chiang Mai on my Vista confirmation. I spoke to Jess who informed me that she would have to check. I was on hold for 10 minutes, at which point I put the phone down. I rang again, this time speaking to Cory. She also could not answer my query, however she said that she would ring me back, which she did. She confirmed what was on the confirmation i.e. 30kg on a short haul flight. I am not convinced that this is the case.....the flight from Heathrow to K.L. is only 23kg! Also on the Hayes confirmation it states Heathrow to K.L. flight "Meals included" N, the inference being that no meals are included on the flight. I have been assured that this is not the case, so I ask the question why is the information SO misleading. I also asked Cory if Vista and Hayes were the same company, she said they are. Jess tells me this is not the case! I have spent all morning trying to unravel what I consider to be very confusing and contradictory information. I usually book with Trailfinders, and have always found them to be very professional. For this holiday I decided to give Hayes a try, but I am already beginning to question my decision. I would respectfully suggest that more training of staff is in order....not least leaving clients on hold for 10 minutes which is completely unacceptable. I look forward to receiving your response. Diane E Hill booking ref HTR-748592
19 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Afternoon Diane,
I am very sorry to hear about this. Vista are Hays Travel's inhouse tour operator.
Please could you email into customer.support@hays-travel.co.uk so we can review your complaint and provide a formal response.
This would then be picked up by management.
Kindest Regards,
Chloe.
Happy Customer
Excellent customer service I phoned explained what I wanted (wasn't straight forward). Nadine was absolutely amazing rang me back next day with exactly what I wanted and asked for,Nadine was as genuinely happy for me and she had pulled it off.
18 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Your agent Sally i spoke to was very…
Your agent Sally i spoke to was very well informed on the hotel we chose and gave me confidence to book our holiday.
Thank you very much
PAUL WHITE
18 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Sally was helpful efficient and it was…
Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get something around a budget i preferred i thought id give hayes travel a try and took around 10 mins to decide on the break get it booked and feel stress free.
17 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Honestly couldn’t rate Sam E enough
Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST!
All future holidays will be booked with hays and specifically with Samantha
14 août 2026
Réponse de Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
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