Hays Travel - Barnard Castle Avis 

Hi thank you for giving me the opportunity to express my thoughts...
I tried to book my holiday on two occasions, both occasions the branch was shut for lunch . ( Went on different times ).When I finally got into the branch ,I had to wait due to only 1 member of staff been there .
Lucy was excellent, tailored to my needs ,as I was confirming 1 booking Id already had, and booking a new holiday.
She went above and beyond even thou we was getting interrupted due out the booking , as the phones where ringing.A customer wanted confirmation on his holiday ,etc etc .
I was very disappointed as my holiday had gone up £120, which I wouldn't have been paying if I had the opportunity to book when I first visit , due to P&O having 1st week sale/discount,launching the new broucher.... Can honestly say this branch is welcoming and professional even thou it's under staffed .

Helpful and efficient srvice cheerfully given

Yet more fantastic guidance from Vanda on bringing together a potentially brilliant holiday. A change of venue was no problem, the same care and attention to detail was given ensuring we both thought we were now going to the correct holiday destination
Once again fantastic Vanda, thank you so much from us both
Amanda

The hardwork they did to make my holiday excellent service

Staff very helpful and pointed us in the right direction for our first cruise

As usual Amelia was completely on the ball about our needs. She sorted everything out calmly and clearly. It is always a joy to go to see her

Booked a last minute trip to Rhodes. Lucy gave useful advice about the local area, and what to see and do to make the most of my 4 days there. All of my tickets were printed there and then and they did my check in for me so I could go straight through security as I only had hand luggage. This was my second booking at Barnard Castle and it won’t be my last, all of the staff are always friendly, knowledgeable and helpful.

A wonderful sales consultant Vanda dealt with our booking. She was patient and listened to what we required.
Nothing was too much trouble .
We will definitely use this agent again.
Great customer service and support.
Thank you.

Very helpful staff Vanda at Barnard Castle branch

Lucy was very patient and understanding, she was excellent she got a little bit more than what i was looking for. She asked the right questions and always got the best answer.
Nothing was to difficult for her to solve.
thank you
Bob Henderson.

Very good frend

Lucy spent ages creating an individual holiday plan for us. She is very knowledgeable and offered really helpful advice which should make this holiday very special.

Attention to detail and taking the time to explore all the options and permutations to ensure we achieved the best option.

Very helpful assistance from the young lady who helped us book our holiday she was very polite .

I would always book up with hays and no where else. The staff are very helpful and knowledgeable about the holidays I have booked with them. They don’t rush you, you have time to choose your destination.

We appreciate the knowledge of Lucy who is our go to travel consultant.
She listens to our requirements and advises accordingly.
When we decide which tour or package holiday we would like to go on,we sit back and Lucy organises everything for us.
Highly recommend using Hays at Barnard Castle

Lucy Avery is so helpful and knowledgeable as well as being personable, professional charming and very very efficient !

Lucy was so helpful and enthusiastic without being pushy. The shop was warm.

superb, professional as is usual with Barnard Castle staff dealt with Lucy many times.