The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Voir plus
L'entreprise a répondu
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
L'entreprise a répondu
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Royaume-Uni
- 01256581847
4,9
Excellent
449 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us.
Issy
Lovely experience today with IAN very…
Lovely experience today with IAN very well informed polite and helpful made our visit with two young children pleasant and enjoyable got a great deal on our holiday friendly and lovely people will definitely book again with this company Sheffield chapletown S35
23 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
Good morning,
Thank you very much for your review. We will be sure to pass your feedback on to our Chapeltown branch.
Kind regards,
Issy
Réponse de Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Mike was able to assist you and find the perfect holiday.
Kind regards,
Holly and the Hays Travel Basingstoke Team
Very Helpful service.
I spoke to Holly at your Basingstoke branch and received a very friendly service. Holly was prepared to go the extra mile to accommodate my husband’s and my needs. We both fall into the elderly branch of life and had specific requirements. I would highly recommend Hays Travel and Holly in particular.
21 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind feedback – it truly means a lot to us! I'm so glad I could assist you in finding the perfect holiday. It was a pleasure to help you, and I'm sure you'll have an amazing time.
Wishing you a fantastic holiday !
Holly & The Basingstoke Team
Réponse de Hays Travel - Basingstoke Mall
Hi Barry,
Thanks so much for your review. We are so pleased you enjoyed Holly's service.
Kind regards,
Milly + The Basingstoke Team
Multi Resort Trip to Thailand
Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came back to us in a few days with 3 detailed quotes.
We then returned to the office to tweak the final options and booked the holiday. Holly had listened carefully to all our requests and found us the perfect trip
16 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your wonderful review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Holly and the Hays Travel Basingstoke Team
Réponse de Hays Travel - Basingstoke Mall
Hi John + Suzanne,
Thank you so much for your lovely review, that means so much! It is always a pleasure helping you guys!
From, Milly + The Basingstoke Team
Birthday treat
Went in, initially to enquire about a Jersey holiday for our 80th birthday, Milly, our travel advisor very patiently went into detail on the best holiday experience we could have on the Island. Consequently purchased one! Thank you.
10 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
Hi Paul,
I am so happy you had a great experience at Hays Travel. I really appreciate your kind feedback, it means a lot! I am sure you will have the best holiday!
Milly + The Hays Travel Basingstoke Team
Your Manager Mike was very helpful made…
Your Manager Mike was very helpful made us look outside the box for a better deal. Did not push us into anything we did not want
12 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
Thank you, it was a pleasure meeting you and planning your next holiday.
Réponse de Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your lovely review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Suzanne and the Hays Travel Basingstoke Team
Issy guided us through booking our…
Issy guided us through booking our holiday, she was absolutely fantastic and has great customer service skills, will definitely book again!!
11 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you had a great experience, and we were able to guide you through your booking.
Issy and the Basingstoke team
The Hays member of staff was very helpful and knowledgeable.
The Hays member of staff was very helpful. He listened to our requirements and arranged exactly what we were looking for.
7 janvier 2026
Réponse de Hays Travel - Basingstoke Mall
We appreciate you taking the time to leave us such a positive review! We are so happy to hear that our member of staff Mike was helpful and met your needs.
Kind regards,
Mike and the Hays Travel Basingstoke Team
Réponse de Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your lovely review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Holly and the Hays Travel Basingstoke Team
Réponse de Hays Travel - Basingstoke Mall
Good Afternoon Alan,
Thank you so much for your positive feedback! We are so thrilled you had a good experience with us. We look forward to helping you with more holidays in the future :)
Milly + The Hays Basingstoke Team
Réponse de Hays Travel - Basingstoke Mall
Hi Mark,
Thanks so much for your kind review.
We appreciate your feedback.
Milly + The Basingstoke Team
Suzanne…
Suzanne was very knowledgeable she helped us choose a holiday even though we didn’t really know what we wanted for sure
30 décembre 2025
Réponse de Hays Travel - Basingstoke Mall
Good Evening Wendy,
Thank you for your lovely review, it was so nice to see you again!
Have an amazing New Year.
Suzanne and the Hays Travel Basingstoke Team
Canaries winter break
We went into Hays in Basingstoke to enquire about booking a break in the new year ,one of the ladies in the shop greeted us ,asked what we were looking for and then handed us over to Holly who was very good and showed us several options and prices so that we could make an informed descision
18 décembre 2025
Réponse de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind feedback – it truly means a lot to us! I'm so glad I could assist you in finding the perfect holiday. It was a pleasure to help you, and I'm sure you'll have an amazing time.
Wishing you a fantastic holiday !
Holly & The Basingstoke Team
The whole process leading to the…
The whole process leading to the booking of our holiday was smooth and faultless. All queries were clearly answered and explained. We received outstanding service from this office in particular Susanne who answered any questions we had by email in a timely manner.
JJ
10 décembre 2025
Réponse de Hays Travel - Basingstoke Mall
Good Morning Jerome,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
The Hays Travel Basingstoke Team
Really helpfull staff…
Really helpful staff in a non pushy way. Haven't used a travel agent in years but will definitely be coming back !
10 décembre 2025
Réponse de Hays Travel - Basingstoke Mall
Hi Maxine,
Thanks so much for your lovely feedback, I will let Emma know of your kind words :)
We are wishing you a fabulous holiday,
Milly + The Basingstoke Team
I did not have to wait to be served…
I did not have to wait to be served when I entered the store.
25 mai 2025
Réponse de Hays Travel - Basingstoke Mall
Hi Gwen,
Thank you for your review, we appreciate your feedback.
Kind regards,
Hays Travel Basingstoke
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.