the staff member who dealt with us, Gemma, went well beyond what I expected, and all the staff in the shop were helpful. They all contributed with their own experiences for the place we were booking.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
L'entreprise a répondu
As usual our booking was effortless, brilliant expediente service. Superb staff giving us exactly what we wanted in a very knowledgeable and helpful way. It couldn't possibly be surpassed.
L'entreprise a répondu
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
St Andrews Court, BL1 1LD, Bolton, Royaume-Uni
- 01204 397367
4,9
Excellent
963 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My go to travel agent!
Great communication, very knowledgeable and go the extra mile to make you 💯 happy ! My go to travel agent
22 août 2026
Réponse de Hays Travel - Bolton
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience and that our team went the extra mile to make you happy. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Exceptional Service
Claire is so knowledgeable and is always so helpful and accommodating and goes the extra mile to make our holiday arrangements work .
She is very communicative and always tries to find ways of making our holiday peace together .
I have been a client of Hayes travel for over 30 years and I will always request Claire assists me .
22 août 2026
Réponse de Hays Travel - Bolton
Thank you so much for your lovely comments, it is always a pleasure booking your holidays, take care Claire x
Accommodating and informative
21 août 2026
Réponse de Hays Travel - Bolton
Thank you, we hope you enjoy your first cruise
Great customer service
20 août 2026
Réponse de Hays Travel - Bolton
Thank you for your very kind words and for taking the time to review our service. We hope to see you again soon :)
Very friendly and great service
18 août 2026
Réponse de Hays Travel - Bolton
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service friendly and great. We truly appreciate your kind comments.
Réponse de Hays Travel - Bolton
Thank you so much for your kind words! We are delighted to hear that you experienced such friendly service and that nothing was too much trouble. We truly appreciate your positive feedback.
Talia was so friendly and very…
Talia was so friendly and very efficient organising the perfect package for us. Amazing price.
19 août 2026
Réponse de Hays Travel - Bolton
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was friendly and efficient in organizing your perfect package at an amazing price
Fantastic
Staff at Bolton store was very helpful, polite & listened to everything what we would like on our holiday would highly recommend.
8 août 2026
Réponse de Hays Travel - Bolton
Thank you for your lovely review! We are so pleased to hear that our team was helpful and polite, and listened to your holiday preferences. We truly appreciate your recommendation.
Réponse de Hays Travel - Bolton
Thank you for your wonderful 5-star review! We are so pleased to hear that your holiday booking process was easy and problem-free. We appreciate your kind words.
Réponse de Hays Travel - Bolton
Thank you very much for your kind words
Very helpful and friendly ,helpful…
Very helpful and friendly ,helpful sorting out my holiday for next year and getting me an excellent price for my family, Sarah the person I spoke with was very helpful and friendly, would recommend speaking to Sarah.
14 août 2026
Réponse de Hays Travel - Bolton
Thank you for your lovely feedback and for choosing to book again with us. We're glad to hear Sarah was able to get your family holiday sorted for the price you wanted. We hope you have an amazing time!
Great Service Bolton Branch
As always great service from Gemma and her team at the best Hays travel company Bolton branch
14 août 2026
Réponse de Hays Travel - Bolton
Thank you for your lovely feedback and for choosing to book again with us. We're glad to hear your comments about the Bolton team. We hope you have an amazing holiday!
Advisers were very helpful with the…
Advisers were very helpful with the booking process for my Alaska cruise. They contacted the cruise line directly and sorted out the cabin I wanted. They seemed very knowledgeable and kept me updated throughout the whole process.
13 août 2026
Réponse de Hays Travel - Bolton
Thank you for your lovely feedback. We're glad to hear Amanda was able to get your Alaska cruise sorted with the cabin that you were wanting. We hope you have a great holiday!
Well my Tui River cruise was cancelled
Well my Tui River cruise was cancelled, however Brandon found an alternative ocean cruise and I’m over the moon.
8 août 2026
Réponse de Hays Travel - Bolton
Hi Louise, I am just so glad that we managed to find you an alternative cruise. I'm sure you will both have a great time :)
Wonderful being able to sit down with…
Wonderful being able to sit down with travel agent face to face and not just a voice at the end of a telephone and discuss what our requirements are for our next holiday
This company could not have been more helpful and price driven would certainly recommend them
8 août 2026
Réponse de Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that you appreciated the face-to-face service and found our team helpful and focused on getting you the best price for your next holiday.
Professional and friendly service.
5 août 2026
Réponse de Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that you experienced professional and friendly service.
Very Nice to speak to Sarah about the…
Very Nice to speak to Sarah about the Holiday in Sicily she's as polite and knowledgeable and helpful as ever 😀 👍. Many thanks.
5 août 2026
Réponse de Hays Travel - Bolton
Thank you for your fantastic review! We are so pleased to hear that you found our colleague polite, knowledgeable, and helpful while discussing your holiday to Sicily. We truly appreciate your kind words.
we have used Hays beforeandhas always…
we have used Hays beforeandhas always very very good
6 août 2026
Réponse de Hays Travel - Bolton
Thank you for your fantastic 5-star review! We are so pleased to hear that you have consistently had very good experiences with us. We truly appreciate your continued support.
Réponse de Hays Travel - Bolton
Thanks for your review, it means a lot
Réponse de Hays Travel - Bolton
Thank you for your feedback. We're glad to hear we could make the booking process so easy for you. We hope you have a lovely holiday
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.