Very knowledgeable and friendly staff. Other website were checked to get the best price for our holiday in February 2027. The booking process and free direct debit payment option was offered, whi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
the staff member who dealt with us, Gemma, went well beyond what I expected, and all the staff in the shop were helpful. They all contributed with their own experiences for the place we were booking.... Voir plus
L'entreprise a répondu
Excellent experience as usual. You could do with better equipment as the computer kept going off the young girl who dealt with us was a star.
L'entreprise a répondu
Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
St Andrews Court, BL1 1LD, Bolton, Royaume-Uni
- 01204 397367
4,9
Excellent
966 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Another Cruise Booked
We’ve now booked four cruises through Hays Travel and Sarah, and every experience has been an absolute pleasure from start to finish.
We had several different dates throughout the year that we wanted to explore, and Sarah made the whole process incredibly easy. She clearly explained all the available options, with pricing structured transparently so we could easily compare what worked best for us. This included flights, transfers, the cruise itself, and any additional stay-overs where required.
Overall, a very smooth and professional experience every time. Our go-to company and cruise representative without hesitation.
22 mai 2026
Réponse de Hays Travel - Bolton
Thank you so much for your lovely feedback and for choosing to book again with us. We're glad to hear that Sarah has been so helpful in getting your cruises booked for you and that she made the whole process so easy to book.
We hope you have some amazing holidays! And we look forward to booking your next one
Booking a cruise holiday
Gemma rang me to help me book a cruise holiday we had discussed a couple of weeks earlier. She was very informative and helpful helping me choose a cabin. Everything was taken care of swiftly and easily. I would never think of booking a holiday with any other company. All the staff at Hays in Bolton are friendly and knowledgeable
19 mai 2026
Réponse de Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that we could make your cruise booking so easy. We appreciate your loyalty!
Excellent staff always willing to help…
Excellent staff always willing to help and get u the holiday for the cheapest price
20 mai 2026
Réponse de Hays Travel - Bolton
Thank you for your kind words! We are so pleased we could help you find a great holiday.
The proffessioalis
The proffessioalis, organistional skills.She was also really helpful and listened to what we wanted for our holiday.
20 mai 2026
Réponse de Hays Travel - Bolton
We are so pleased to hear our team's professionalism and organizational skills helped create your ideal holiday. Thank you for your kind words.
Very efficient and knowledgeable staff
20 mai 2026
Réponse de Hays Travel - Bolton
Thank you so much for your feedback. We are glad we got you sorted again. Thank you also for continuing to book with us :)
Good experience
Good experience - the agent was extremely knowledgeable on various resorts and hotels helped to tailor a holiday to our specific requirements.
16 mai 2026
Réponse de Hays Travel - Bolton
Thank you for your kind words. We are glad Claire got you all sorted and could help you with her great knowledge :)
Fantastic Experience
I was totally grateful for all the help and support I received from Vanessa! She made sure that our holiday was booked at the same time as our friends. Vanessa made sure we were on the same deck and even got us on the same table in the dining room.
9 mai 2026
Réponse de Hays Travel - Bolton
Thank you for your feedback. We hope you have a lovely holiday!
Talia was very attentive
Talia was very attentive. She gave us good options and time to decide.
13 mai 2026
Réponse de Hays Travel - Bolton
Thank you for booking again with us! We are glad Talia got you all sorted. :)
Talia is lovely second time I have…
Talia is lovely second time I have booked with her. Found me the best price at our favourite place
13 mai 2026
Réponse de Hays Travel - Bolton
We're happy to hear that Talia found you the best price at your favorite place. We appreciate you booking with us a second time :)
The staff know us as we always go there…
The staff know us as we always go there to book our holidays at least twice a year the staff know we go in with a rough idea of what we want
12 mai 2026
Réponse de Hays Travel - Bolton
Thank you for taking the time to review our service. It is always a pleasure to see you and to book your holidays. We are sure you will have a great time in Benidorm when you go in September. If you need anything in the meantime, you know where we are :)
Helpful staff
Staff member did that extra mile I was focussed on a particular city break then after 15 minutes decided to change to another city. She was so patient, I asked lots of questions which she answered professionally. Highly recommended will definitely visit again.
12 mai 2026
Réponse de Hays Travel - Bolton
We appreciate your positive feedback. We are so glad that Amanda provided excellent support and demonstrated patience. We look forward to seeing you again!
I usually know where I want to book so…
I usually know where I want to book so it makes it easier but this time I wasn’t sure, so I went in to look at a few options. As usual the crew in Bolton took a lot of time swapping tour operators to find me the best deals and although I find something at home I went back to book in branch as they are always so helpful. I love how they print off our documents too and have a currency desk there.
30 avril 2026
Réponse de Hays Travel - Bolton
Thank you for your lovely feedback and for choosing to book again with us. We're glad to hear the staff in Bolton were so helpful in getting the right holiday for you. Have a great time!
Réponse de Hays Travel - Bolton
We appreciate you taking the time to share your positive experience; we are so glad you were happy with Claire's service.
Réponse de Hays Travel - Bolton
We appreciate you taking the time to share your experience. We are so glad to hear that you found our service helpful and friendly.
Booked another holiday with Hays Travel…
Booked another holiday with Hays Travel Bolton a cruise for next year 2027 . Talia found the cruise we wanted and found us a cabin middle of the ship which is what we requested. We felt unrushed and was provided with bags of information . Left the shop feeling happy.
2 mai 2026
Réponse de Hays Travel - Bolton
Thank you so much for your lovely feedback. We're glad to hear that Talia was so helpful in getting your cruise booked. We hope you have an amazing time!
Amanda was the lady who looked after my…
Amanda was the lady who looked after my booking and she was so helpful in helping me choose the right destination.
26 avril 2026
Réponse de Hays Travel - Bolton
We appreciate your fantastic review! We are so glad that our team member was able to help you choose the perfect destination for your trip.
Very helpful in arranging a holiday at…
Very helpful in arranging a holiday at shot notice and also making some enquiries relating to Tracey insurance
2 mai 2026
Réponse de Hays Travel - Bolton
We're happy to hear that we were helpful in arranging your holiday at short notice and assisting with your insurance enquiries. Thank you for your feedback.
Bethany looked after me along with a…
Bethany looked after me along with a lady bird that come to visit us on the desk and Bethany cardigan lol 😆
28 avril 2026
Réponse de Hays Travel - Bolton
Aw thankyou Peter i hope you have a fab time on your return to Turkey. I'm going with that the ladybird was luck :D
Great staff
Great staff
Helpful
Always have a fab holiday in lovely hotels
Thankyou
I wouldn’t go anywhere else x
28 avril 2026
Réponse de Hays Travel - Bolton
Thank you for booking with us again. It is always a pleasure to see you and to book your holidays. We hope to see you again very soon :)
The young lady who helped me find my…
The young lady who helped me find my holiday was absolutely lovely and got me the best deal for my holiday
28 avril 2026
Réponse de Hays Travel - Bolton
Thank you for choosing to book with us. We hope this is the first of many. If you need any help or have any questions you know where we are :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.