My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... Voir plus
L'entreprise a répondu
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... Voir plus
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Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... Voir plus
L'entreprise a répondu
Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
13-15 English Street, CA3 8JW, Carlisle, Royaume-Uni
- 01228264653
5,0
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de Hays Travel - Carlisle
Thank you for your kind words , please don't hesitate to make contact for anything else you need , Bethan
Réponse de Hays Travel - Carlisle
Thank you for your kind review, it was a pleasure booking your holiday.
Liv :)
Excellent friendly and informative will…
Excellent friendly and informative will use Hays again for future holidays.
3 août 2026
Réponse de Hays Travel - Carlisle
Hi guys,
Thanks for lovely review - I hope you enjoy your trip.
Kind regards
Hayley
Bethan is amazing
Bethan is amazing. Helpful, patient and efficient. It gives us confidence in the bookings we've made.
7 août 2026
Réponse de Hays Travel - Carlisle
Thank you for your kind words , please don't hesitate to make contact for anything else you need , Bethan
Hayley was so helpful and friendly
Hayley was so helpful and friendly, with no hard sell 😀
2 août 2026
Réponse de Hays Travel - Carlisle
Thank you for kind review
Very helpful great staff.
I knew what I wanted and explained to Jess she had everything booked within minutes. Jess was lovely knew exactly what we needed. Will always recommend Hays travel Carlisle. Thank you.
31 juillet 2026
Réponse de Hays Travel - Carlisle
Many thanks for your kind words Jacqueline and your repeat business =-)
Top class from Clair
7 août 2026
Réponse de Hays Travel - Carlisle
Thankyou for booking with us again instore, we really appreciate it.
Kind regards
Claire
Claire was amazing as usual ,very…
Claire was amazing as usual ,very friendly and full of knowledge about our holiday ,all the team at Carlisle are a credit to the business.
6 août 2026
Réponse de Hays Travel - Carlisle
Thanks for booking with us again and for your kind words, it is always a pleasure to help with your plans.
Many Thanks
Claire
Awesome
So helpful, no hassle, very freindly nothing was a problem, and time wasn’t an issue deffo be back for my next holiday 👍
30 juillet 2026
Réponse de Hays Travel - Carlisle
Thanks so much for booking with us instore and for your kind words.
Kind Regards
Olivia
Hayley went above and beyond for us
Hayley went above and beyond for us, we swapped dates and places numerous times. How Hayley kept her calm is amazing. This is the second time we have booked with Hayley. Amazing lady.
4 août 2026
Réponse de Hays Travel - Carlisle
Hi Guys,
Thanks for another lovely review.
I hope you all love Dalyan as much as us!
Kind Regards
Hayley
We were assisted by Hayley who was…
We were assisted by Hayley who was warm, friendly knowledgeable and very professional.
4 août 2026
Réponse de Hays Travel - Carlisle
Hi Both,
Thank you for the lovely review - I hope you have a wonderful time and enjoy the Maldives as much as we did
Hayley xx
Firstly you always get a great welcome…
Firstly you always get a great welcome ftom all staff. We have booked a few cruises with Martin who is always friendly and knowledgeable. Nothing is too much for them. We know and trust we will get the best service.
Thank you.
4 août 2026
Réponse de Hays Travel - Carlisle
Thanks so much for booking with us instore, it was a pleasure to assist with your plans.
Kind Regards
Martin
Réponse de Hays Travel - Carlisle
Thanks so much for booking with us again instore, we really appreciate it.
Kind Regards
Martin
Hayes offer that personal service that…
Hayes offer that personal service that some large companies lack .
27 juillet 2026
Réponse de Hays Travel - Carlisle
Thank you both for kind review and thank you for booking with us again.
Hayley
Service was excellent with haley
2 août 2026
Réponse de Hays Travel - Carlisle
Thanks for booking with us again, we really appreciate it.
Kind regards
Hayley
I had looked up our Cruise on tui…
I had looked up our Cruise on tui website, then phoned Hays Travel. Spoke to a lovely member of staff who arranged everything for us. The price was about the same, but much easier to be able to walk into the shop with any questions...
26 juillet 2026
Réponse de Hays Travel - Carlisle
Thankyou for your kind words and for booking your cruise with us. It was a pleasure to assist with your plans.
Kind regards
Hayley
Réponse de Hays Travel - Carlisle
Thankyou for booking your holiday with us instore and for your kind comments.
Kind regards
Bethan
Lucy was very helpful and we booked
1 août 2026
Réponse de Hays Travel - Carlisle
Thankyou for booking with us again, it was a pleasure to assist with your plans.
Kind regards
Lucy
Bethan was super helpful and very…
Bethan was super helpful and very knowledgeable about what holidays were on offer and coming up. She took time to find out exactly what we wanted and made sure we were happy with our choice. Beats buying online any day.
24 juillet 2026
Réponse de Hays Travel - Carlisle
Thankyou for your lovely comments and for booking with us instore. It was a pleasure to assist with your plans.
Kind regards
Bethan
Helpful staff especially Jess
23 juillet 2026
Réponse de Hays Travel - Carlisle
Thank you so much for your kind words, Jess
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